RFP # R00B7600009 Child Care Call Center and Administration Services

Location:	Maryland
Posted:	Sep 17, 2026
Due:	Oct 16, 2026
Agency:	State Government of Maryland
Type of Government:	State & Local
Category:	R - Professional, Administrative and Management Support Services
Solicitation No:	BPM058514
Publication URL:	To access bid details, please log in.

ID:	BPM058514
Title:	RFP # R00B7600009 Child Care Call Center and Administration Services
Status:	Open
Due / Close Date:	10/16/2026
Publish Date:	9/16/2026 11:15:07 PM
Main Category:	Management and Business Professionals and Administrative Services
Solicitation Type:	RFP: Double Envelope Proposal
Issuing Agency:	Maryland State Department of Education

Solicitation Summary

Title

BPM058514

Alternate ID

R00B7600009

Functional Area #

Round #

Status

Open

Due / Close Date (EST)

Oct 16 2026 2:00PM

Solicitation Type

RFP: Double Envelope Proposal

Main Category

Management and Business Professionals and Administrative Services

Issuing Agency

Maryland State Department of Education

Procurement Officer / Buyer

Jenna MEINL

jenna.meinl1@maryland.gov

Solicitation Summary

The Maryland State Department of Education (MSDE) seeks a qualified service provider to deliver Child Care Scholarship (CCS) Customer Service and Administration functions, including eligibility determinations, case management, provider payment administration and accounts processing, customer service, and audit and compliance functions for the CCS program. The Contractor shall provide all staffing, operations, and supporting technology — including call center telephony, computers, and a case management solution — necessary to perform these functions.

Additional Instructions

Project Cost Class

Pre-Bid Conference Information

Pre-Bid Conference Date (EST)	Pre-Bid Conference Details

Small Business Reserve Designation

Procurement Program Participation Goals

VSBE Participation (%)

5.0

MBE Participation (%)

20.00

African American MBE Participation (%)

Asian American MBE Participation (%)

Hispanic American MBE Participation (%)

Women-Owned MBE Participation (%)

DBE Participation (%)

SBE Participation (%)

Socio Economic Participation Criteria

Procurement Officer / Buyer Jenna MEINL
Alternate Link

Attachments

Selected

Title	Type	Att.	Last Modified on UTC-4	Creation Date UTC-4	Validity End Date
RFP R00B7600009 CCS Customer Serv - Addendum 2	Amendment (Approved)	Attachment-N.-Legal-Action-Summary.pdf Attachment-L.-Reference-Checks.pdf RFP R00B76000009 CCS Customer Serv - Addendum 2 Cover Sheet.pdf Attachment-1.-No-Bid_Proposal-Notice_Vendor-Feedback-Form-1-1.pdf Attachment-M.-List-of-Current-or-Prior-State-Contracts.pdf	9/16/2026 11:13:45 PM	9/16/2026 11:13:45 PM
RFP R00B7600009 CCS Call Center and Admin Serv - Addendum 1	Technical Documents (Approved)	RFP R00B76000009 CCS Customer Serv - Addendum 1 - Exhibit 4.pdf MSDE RFP R00B7600009 ChildCare Scholarship Cust Service - Exhibit 4 System.pdf		9/3/2026 3:54:35 PM
R00B7600009 Child Care Call Center and Administration Services	Technical Documents (Approved)	MSDE RFP R00B7600009 CCS Customer Serv - Appendix 8 Economic Benefits.pdf MSDE RFP R00B7600009 CCS Customer Serv-Exhibit-3-DPAF.pdf MSDE RFP76000009 CCS Customer Serv- Exhibit 5 Customer Service expectations.pdf MSDE RFPR00B7600009 CCS Customer Serv- Appendix 6 Living Wage.pdf MSDE RFP R00B7600009 CCS Customer Serv - Exhibit-2-Sample-Contract final.pdf MSDE RFP R00B7600009 CCS Customer Serv -Attachment-Y.-Data-Use-Agreement.pdf MSDE RFP R00B7600009 CCS Customer Serv- IT Supplemental final.pdf MSDE RFP R00B7600009 CCS Customer Serv Appendix 4 - MBE Participation Goal.pdf MSDE RFP R00B7600009 CCS Customer Serv-Appendix 1 Abbreviations and Definitions.pdf MSDE RFP R00B7600009 CCS Customer Serv - Appendix 5 VSBE Participation Goal.pdf MSDE RFP R00B7600009 CCS Customer Serv- Professional Services Supplemental.pdf MSDE RFP R00B7600009 CCS Customer Serv- Exhibit-1 Socioeconomic.pdf MSDE RFP R00B7600009 CCS Customer Serv - Appendix 2 Price Form Instructions.pdf MSDE RFP R00B7600009 CCS Customer Serv RFP final for publication.pdf MSDE R00P7600009 CCS Customer Serv Accessibility Supplemental MSDE.pdf MSDE RFP R00B7600009 CCS Customer Serv-Attachment B - Financial_Proposal.xlsx MSDE RFP R00B7600009 CCS Customer Serv-Attachment P Prime Contractor List of Subs.xlsx		8/21/2026 5:07:47 PM

3 Record(s)

RFP # R00B7600009 Child Care Call Center and Administration Services

See also