ITSM - ServiceNow Software Managed Services

Location: Alaska
Posted: Oct 18, 2026
Due: Oct 22, 2026
Agency: ALASKA NATIVE TRIBAL HEALTH CONSORTIUM
Type of Government: State & Local
Category:
  • 70 - General Purpose Information Technology Equipment (including software).
  • D - Automatic Data Processing and Telecommunication Services
Solicitation No: RFP 26-R-87263
Publication URL: To access bid details, please log in.
Project: ITSM - ServiceNow Software Managed Services
Ref. #: RFP 26-R-87263
Type: RFP
Status:
Open
Open Date: Aug 27th 2026, 10:00 AM AKDT
Questions Due Date: Oct 15th 2026, 5:00 PM AKDT
Contact Information: Jennifer Hickman, jdhickman@anthc.org
Close Date: Oct 22nd 2026, 2:00 PM AKDT

Project Description: ANTHC is replacing Cherwell with ServiceNow ITSM. The initial implementation is intended to establish approved foundational incident, request, change, knowledge, service catalog, portal, assignment group, notification, access-control, reporting, dashboard, and workflow capabilities. ANTHC requires an optional support model because ongoing platform administration, maintenance, release support, reporting, minor enhancements, backlog work, and knowledge transfer will continue after implementation.
Mandatory Pre-Proposal Conference scheduled for Friday, September 11, 2026 at 11:00 am, AKST.


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