Doc5340373170 - (RFP) MVTP Contact Center Solution Replacement
| Location: | Federal |
|---|---|
| Posted: | Sep 13, 2025 |
| Due: | Oct 7, 2025 |
| Agency: | Government of Canada |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | BC219706 |
| Publication URL: | To access bid details, please log in. |
Description
REFERENCE NO.: Doc5340373170
Description:
South Coast British Columbia Transportation Authority (“TransLink”) is responsible for planning, financing and operating the public transportation system throughout Metro Vancouver. TransLink’s operating companies include Coast Mountain Bus Company Ltd. (CMBC), British Columbia Rapid Transit Company Ltd. (BCRTC) and West Coast Express Ltd. (WCE) and TransLink Security Management Ltd. (TSML). Additional information is available at www.translink.ca
Project Summary:
The Metro Vancouver Transit Police (MVTP) operate the See Something, Say Something program, a public safety initiative that enables passengers to discreetly report non-emergency incidents or suspicious activities by texting a short code or calling. This program has been instrumental in enhancing transit safety by allowing passengers to provide vital details to the OCC by text message often accompanied by multimedia such as pictures, videos, or audio files. TransLink is seeking a Contractor to provide a Communications Platform as a Service (CPaaS) or a Contact Center as a Service (CCaaS) solution as a replacement for the current platform.
The current vendor solution in use for this program is Cisco Webex Connect/ Engage.
TransLink is seeking a Contractor to provide a Communications Platform as a Service (CPaaS) or a Contact Center as a Service (CCaaS) solution as a replacement for MVTP’s current platform. For complete submission details and to obtain the RFP Documents, please click on the link below:
https://discovery.ariba.com/rfx/23438400
IMPORTANT NOTE:
Description:
South Coast British Columbia Transportation Authority (“TransLink”) is responsible for planning, financing and operating the public transportation system throughout Metro Vancouver. TransLink’s operating companies include Coast Mountain Bus Company Ltd. (CMBC), British Columbia Rapid Transit Company Ltd. (BCRTC) and West Coast Express Ltd. (WCE) and TransLink Security Management Ltd. (TSML). Additional information is available at www.translink.ca
Project Summary:
The Metro Vancouver Transit Police (MVTP) operate the See Something, Say Something program, a public safety initiative that enables passengers to discreetly report non-emergency incidents or suspicious activities by texting a short code or calling. This program has been instrumental in enhancing transit safety by allowing passengers to provide vital details to the OCC by text message often accompanied by multimedia such as pictures, videos, or audio files. TransLink is seeking a Contractor to provide a Communications Platform as a Service (CPaaS) or a Contact Center as a Service (CCaaS) solution as a replacement for the current platform.
The current vendor solution in use for this program is Cisco Webex Connect/ Engage.
TransLink is seeking a Contractor to provide a Communications Platform as a Service (CPaaS) or a Contact Center as a Service (CCaaS) solution as a replacement for MVTP’s current platform. For complete submission details and to obtain the RFP Documents, please click on the link below:
https://discovery.ariba.com/rfx/23438400
IMPORTANT NOTE:
- Respondents are responsible for routinely checking the above link for information meetings, site visits, addenda, clarifications, etc. before submitting their proposals;
- All inquiries regarding this solicitation must be submitted according to the instructions in the Ariba posting by following the link provided.
- Please note that TransLink does not disclose its budgetary information.
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