26EHSPMMHPROBSS MassHealth Provider Operations Business Support Services RFR

Location: Massachusetts
Posted: Apr 24, 2026
Due: Jun 18, 2026
Agency: Commonwealth of Massachusetts
Type of Government: State & Local
Category:
  • R - Professional, Administrative and Management Support Services
Solicitation No: BD-26-1039-EHS01-ASHWA-128591
Publication URL: To access bid details, please log in.
Header Information
Bid Number:
BD-26-1039-EHS01-ASHWA-128591
Description:
26EHSPMMHPROBSS MassHealth Provider Operations Business Support Services RFR
Bid Opening Date:
06/18/2026 05:00:00 PM
Purchaser:
Priscilla Martin
Organization:
Executive Office of Health and Human Services
Department:
EHS01 - EHS
Location:
ASHWA - Ashburton & 600 Washington
Fiscal Year:
26
Type Code:
NS - Non-Statewide Solicitation
Allow Electronic Quote:
Yes

Alternate Id:
26EHSPMMHPROBSS
Required Date:
Available Date
:
04/24/2026 03:07:00 PM
Info Contact:
Kalinda.collins@mass.gov
Bid Type:
OPEN
Informal Bid Flag:

No
Purchase Method:
Open Market
Pre Bid Conference:
The deadline for submission of written questions regarding this RFI is May 14, 2026, by 5:00 pm.
Bulletin Desc:
The Executive Office of Health and Human Services is issuing this Request for Responses to procure a contractor to provide business support services for MassHealth, including provider enrollment and revalidation, provider communications, contact center operations, document management, and related operational services.
Ship-to Address:
Kalinda Collins
1 Ashburton Place, 11th Fl
Boston , MA 02108
US
Email: kalinda.collins@mass.gov
Phone: (617) 573-1600
Bill-to Address:
Accounts Payable Unit
1 Ashburton Pl., 11th Fl
Boston, MA 02108
US
Email: EHSAccounting@mass.gov
Phone: (617) 573-1600
Print Format:

File Attachments:
Business Support Services RFR
Attachment A - BSS Model Contract
Attachment B - Cost Response Instructions and Workbook
Standard Contract Form~14.pdf
Standard Contract From Instructions and Contractor Certifications~1.pdf
Commonwealth Terms and Conditions~32.pdf
Contractor Authorized Signatory Listing Form CASL for Corporations~6.pdf
Contractor Authorized Signatory Listing Form CASL for Sole Proprietors~7.pdf
Prompt Pay Discount Form~17.pdf
Massachusetts Substitute Form W-9~14.pdf
Business Reference Form
Evaluation Criteria
Appendix A - Service Level Agreements
Appendix B - Payment Schedule
Appendix C - Data Management and Confidentiality Agreement
Appendix D - Secretariat Application Reference Manual.pdf
Appendix E - MES Outcomes - CMS-Required Provider Management
Appendix F - Regulatory References
Appendix G - Medicaid Enterprise Technical Requirements
Appendix H - Business Support Services - Concept of Operations ConOps Diagram.pdf
Provider Types PTs
Provider Application Cover Letter and Check List - Independent Clinic.pdf
Provider Application - Independent Clinic.pdf
Provider Application Cover Letter and Check List - Medical Practitioner.pdf
Provider Application - Medical Practitioner.pdf
Provider Application and Contract Ordering Referring and Prescribing ORP.pdf
BSS Average Monthly Volume

Form Attachments:
Required Quote Attachments
Desired Attachment Name Description

SBPP (Small Business Purchasing Program) Eligible?:

YES

See SBPP requirements and exceptions at www.mass.gov/sbpp :
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