26EHSPMMHPROBSS MassHealth Provider Operations Business Support Services RFR

Location:	Massachusetts
Posted:	Apr 24, 2026
Due:	Jun 18, 2026
Agency:	Commonwealth of Massachusetts
Type of Government:	State & Local
Category:	R - Professional, Administrative and Management Support Services
Solicitation No:	BD-26-1039-EHS01-ASHWA-128591
Publication URL:	To access bid details, please log in.

Header Information

Bid Number:

BD-26-1039-EHS01-ASHWA-128591

Description:

26EHSPMMHPROBSS MassHealth Provider Operations Business Support Services RFR

Bid Opening Date:

06/18/2026 05:00:00 PM

Purchaser:

Priscilla Martin

Organization:

Executive Office of Health and Human Services

Department:

EHS01 - EHS

Location:

ASHWA - Ashburton & 600 Washington

Fiscal Year:

Type Code:

NS - Non-Statewide Solicitation

Allow Electronic Quote:

Yes

Alternate Id:

26EHSPMMHPROBSS

Required Date:

Available Date
:

04/24/2026 03:07:00 PM

Info Contact:

Kalinda.collins@mass.gov

Bid Type:

OPEN

Informal Bid Flag:

Purchase Method:

Open Market

Pre Bid Conference:	The deadline for submission of written questions regarding this RFI is May 14, 2026, by 5:00 pm.
Bulletin Desc:	The Executive Office of Health and Human Services is issuing this Request for Responses to procure a contractor to provide business support services for MassHealth, including provider enrollment and revalidation, provider communications, contact center operations, document management, and related operational services.

Ship-to Address:

Kalinda Collins
1 Ashburton Place, 11th Fl
Boston , MA 02108
US
Email: kalinda.collins@mass.gov
Phone: (617) 573-1600

Bill-to Address:

Accounts Payable Unit
1 Ashburton Pl., 11th Fl
Boston, MA 02108
US
Email: EHSAccounting@mass.gov
Phone: (617) 573-1600

Print Format:

File Attachments:

Business Support Services RFR
Attachment A - BSS Model Contract
Attachment B - Cost Response Instructions and Workbook
Standard Contract Form~14.pdf
Standard Contract From Instructions and Contractor Certifications~1.pdf
Commonwealth Terms and Conditions~32.pdf
Contractor Authorized Signatory Listing Form CASL for Corporations~6.pdf
Contractor Authorized Signatory Listing Form CASL for Sole Proprietors~7.pdf
Prompt Pay Discount Form~17.pdf
Massachusetts Substitute Form W-9~14.pdf
Business Reference Form
Evaluation Criteria
Appendix A - Service Level Agreements
Appendix B - Payment Schedule
Appendix C - Data Management and Confidentiality Agreement
Appendix D - Secretariat Application Reference Manual.pdf
Appendix E - MES Outcomes - CMS-Required Provider Management
Appendix F - Regulatory References
Appendix G - Medicaid Enterprise Technical Requirements
Appendix H - Business Support Services - Concept of Operations ConOps Diagram.pdf
Provider Types PTs
Provider Application Cover Letter and Check List - Independent Clinic.pdf
Provider Application - Independent Clinic.pdf
Provider Application Cover Letter and Check List - Medical Practitioner.pdf
Provider Application - Medical Practitioner.pdf
Provider Application and Contract Ordering Referring and Prescribing ORP.pdf
BSS Average Monthly Volume

Form Attachments:

Required Quote Attachments

Desired Attachment Name	Description

SBPP (Small Business Purchasing Program) Eligible?:

YES

See SBPP requirements and exceptions at www.mass.gov/sbpp :

26EHSPMMHPROBSS MassHealth Provider Operations Business Support Services RFR

See also