Website and Intranet Support and Maintenance Services
| Location: | California |
|---|---|
| Posted: | Aug 28, 2026 |
| Due: | Sep 18, 2026 |
| Agency: | City of Los Angeles |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 231664 |
| Publication URL: | To access bid details, please log in. |
| Opportunity ID | 231664 |
| Organization | City of Los Angeles |
| Department | Information Technology Agency |
| Stage | Open |
| Contact Name | Mei Ly |
| Contact Email | mei.ly@lacity.org |
| Category | Personal Services |
| Bid Method | Whole Item |
| Type | TOS - Task Order Solicitation |
| Description | The LAFD requires a qualified contractor to provide technical support, maintenance, and enhancement services for its public-facing website (lafd.org) and internal Department Intranet. These systems are critical for community information and Internal administrative resources. The select contractor shall perform the following core services:• ADA Compliance: Monthly audits and remediation using Siteimprove/Monsido to ensure 508 compliance.• Hosting Support: Management of the Acquia hosted environment, including Drupal module updates, security patches, and PHP updates.• Technical Support: Second-level support for LAFD Subject Matter Experts (SME’s), training for content coordinators, and 24/7 on-call emergency support.• 3rd Party Integration: Assist with the integration process for platforms including Everbridge (Alert/Red Flag), Vimeo, GIS, and JotForm.• Enhancements: Up to 48 hours per month of base-level system enhancements.• System Migration/Upgrades (As-Needed): Technical planning, methodology development, and execution of major Drupal platform version migrations or environment upgrades if required during the contract term. |
| Prime NAICS | |
| Prime NAICS | Industry |
| 54151: Computer Systems Design and Related Services | Professional, Scientific, and Technical Services |
| 541519: Other Computer Related Services | Professional, Scientific, and Technical Services |
| 541511: Custom Computer Programming Services | Professional, Scientific, and Technical Services |
| 541512: Computer Systems Design Services | Professional, Scientific, and Technical Services |
| 541513: Computer Facilities Management Services | Professional, Scientific, and Technical Services |
| 541: Professional, Scientific, and Technical Services | Professional, Scientific, and Technical Services |
| 541430: Graphic Design Services | Professional, Scientific, and Technical Services |
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