Website and Intranet Support and Maintenance Services
| Location: | California |
|---|---|
| Posted: | Aug 28, 2026 |
| Due: | Sep 18, 2026 |
| Agency: | City of Los Angeles |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 231664 |
| Publication URL: | To access bid details, please log in. |
| Opportunity ID | 231664 |
| Organization | City of Los Angeles |
| Department | Information Technology Agency |
| Stage | Open |
| Contact Name | Mei Ly |
| Contact Email | mei.ly@lacity.org |
| Category | Personal Services |
| Bid Method | Whole Item |
| Type | TOS - Task Order Solicitation |
| Description | The LAFD requires a qualified contractor to provide technical support, maintenance, and enhancement services for its public-facing website (lafd.org) and internal Department Intranet. These systems are critical for community information and Internal administrative resources. The select contractor shall perform the following core services:• ADA Compliance: Monthly audits and remediation using Siteimprove/Monsido to ensure 508 compliance.• Hosting Support: Management of the Acquia hosted environment, including Drupal module updates, security patches, and PHP updates.• Technical Support: Second-level support for LAFD Subject Matter Experts (SME’s), training for content coordinators, and 24/7 on-call emergency support.• 3rd Party Integration: Assist with the integration process for platforms including Everbridge (Alert/Red Flag), Vimeo, GIS, and JotForm.• Enhancements: Up to 48 hours per month of base-level system enhancements.• System Migration/Upgrades (As-Needed): Technical planning, methodology development, and execution of major Drupal platform version migrations or environment upgrades if required during the contract term. |
| Prime NAICS | |
| Prime NAICS | Industry |
| 54151: Computer Systems Design and Related Services | Professional, Scientific, and Technical Services |
| 541519: Other Computer Related Services | Professional, Scientific, and Technical Services |
| 541511: Custom Computer Programming Services | Professional, Scientific, and Technical Services |
| 541512: Computer Systems Design Services | Professional, Scientific, and Technical Services |
| 541513: Computer Facilities Management Services | Professional, Scientific, and Technical Services |
| 541: Professional, Scientific, and Technical Services | Professional, Scientific, and Technical Services |
| 541430: Graphic Design Services | Professional, Scientific, and Technical Services |
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* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.