Cityworks Professional Services

Location:	Michigan
Posted:	May 20, 2026
Due:	Jun 17, 2026
Agency:	Gerald R. Ford International Airport
Type of Government:	State & Local
Category:	Q - Medical Services
Solicitation No:	RFQ 2615
Publication URL:	To access bid details, please log in.

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Gerald R. Ford International Airport Authority

Grand Rapids, Michigan

REQUEST FOR QUALIFICATIONS

Cityworks Professional Services

REQUEST NUMBER: 2615

DUE DATE: June 17, 2026

DUE TIME: 2:00 pm (local)

RFQ #2615:

Cityworks Professional Services

Gerald R. Ford International Airport Authority

Grand Rapids, Michigan

Contents

INTRODUCTION..................................................................................................................................................... 2

SOLICITATION AND PROJECT SCHEDULE........................................................................................................... 2

VOLUNTARY VIRTUAL PRE-SUBMISSION CONFERENCE .................................................................................. 3

WORK SCOPE ......................................................................................................................................................... 4

REQUESTS FOR INFORMATION ........................................................................................................................... 6

SUBMISSION FORMAT AND EVALUATION CRITERIA ....................................................................................... 6

STATEMENT OF QUALIFICATIONS SUBMISSION............................................................................................... 8

TERMS AND CONDITIONS ................................................................................................................................... 9

MICHIGAN FREEDOM OF INFORMATION ACT ................................................................................................ 11

EVALUATION, STATUS UPDATES/AWARD NOTIFICATION ............................................................................ 11

EXHIBITS .............................................................................................................................................................. 13

Exhibit A – Sample Services Contract............................................................................................................................................. 13

RFQ #2615:

Cityworks Professional Services

Gerald R. Ford International Airport Authority

Grand Rapids, Michigan

INTRODUCTION

The Gerald R. Ford International Airport Authority (GFIAA) is requesting Statements of Qualifications from

qualified firms to provide professional consulting services on an as-needed basis for the GFIAA’s Cityworks

asset management system which includes Part 139 inspections, tracking, and reporting, Safety Management

Systems (SMS) reporting and inspections, and serves as the computerized maintenance management system

for asset maintenance teams.

The Gerald R. Ford International Airport is the second busiest airport in Michigan, serving business and leisure

travelers with nonstop and connecting flights to over 30 direct destinations on eight airlines. The Ford Airport

is managed and operated by the Gerald R. Ford International Airport Authority.

To obtain the highest quality project delivery within the required schedule and budget allocations, GFIAA seeks

a partner through a 2‐part public Qualifications‐Based Selection process which includes an initial qualifications

evaluation followed by interviews and contract negotiation with the selected firm. This 2‐part selection process

articulates the GFIAA’s goals and provides openness and consistency so that all qualified firms receive fair

consideration.

SOLICITATION AND PROJECT SCHEDULE

ACTIVITY

RFQ Issue Date

Pre-Submission Conference

Question Deadline

Submission Due Date

Contract Start Date

DATE

May 20, 2026

June 4, 2026 at 10 am

June 8, 2026

June 17, 2026 at 2 pm

July 20, 2026

GFIAA reserves the right to modify the deadline set forth in the above table in its sole discretion. Any such

modifications will be stated in an addendum.

RFQ #2615:

Cityworks Professional Services

Gerald R. Ford International Airport Authority

Grand Rapids, Michigan

VOLUNTARY VIRTUAL/HYBRID PRE-SUBMISSION CONFERENCE

Conference Date

Conference Time (local)

Teams Link

CONFERENCE DETAILS

June 4, 2026

10 am

Join:

https://teams.microsoft.com/meet/288653535613321?p=TJX99gHKHp1y3

XNXn1

Meeting ID: 288 653 535 613 321

Passcode: 4PN3mV9J

Need help? | System reference

Dial in by phone

+1 616-723-9108,,74785041# United States, Grand Rapids

Find a local number

Phone conference ID: 747 850 41#

For organizers: Meeting options | Reset dial-in PIN

Conference Room

Golden Eagle Conference Room, 2nd Floor of the Airport Terminal Building

A voluntary virtual/hybrid pre-submission conference is scheduled for this request. Equal opportunity will be

provided for all Respondents to ask questions.

Attendees should enter the meeting a minimum of five (5) minutes before the scheduled date and time.

Attendance will be track automatically and kept for internal purposes.

Attendees requiring special services are asked to provide their requirements to the GFIAA at least

forty-eight (48) hours in advance to allow for accommodations.

RFQ #2615:

Cityworks Professional Services

Gerald R. Ford International Airport Authority

Grand Rapids, Michigan

WORK SCOPE

Background:

GFIAA uses Cityworks to support daily inspection and work activities across various departments and as our

primary digital asset management system. Our Cityworks environment is split into 3 information collection

types: Inspections, logbook entries (service requests), and work orders.

Inspections support the GFIAA Operations department including airfield Part 139 reporting. Airfield inspections

are completed three times a day and work orders are opened as needed during inspections to address

findings. Crystal report templates have been set up to report on inspection findings, associated work orders,

and work order resolutions. These findings are federally mandated to be reported to the Federal Aviation

Administration.

Logbook entries support day to day operations within the public facing areas of the airport by collecting data

on calls received by patrons and employees. These entries document the needs of user groups and improve

response times on critical business functions. Logbook entries also support our SMS program, a federally

mandated program to track instances of safety hazards.

Work orders are the backbone of the GFIAA asset maintenance system. Work orders are used to track work

completed on individual assets throughout airport facilities and the airfield. Work orders are generated using

multiple methods; Part 139 inspections, logbook entries, and Survey123 forms accessible to various user

groups.

Cityworks assets and associated data fields are stored and managed within the airport’s ESRI Enterprise Portal.

Survey123 forms are set up through both the Enterprise Portal and ArcGIS Online. Cityworks work order and

logbook information are fed back into the GIS environment for dashboard creation and management.

To continue operating consistently at the asset level, identify opportunities for system and process

improvements, and to identify expectations (schedule, costs, trainings, and milestones) for Cityworks system

improvements, GFIAA is seeking a professional services partner to work with and support airport team

members on an as-needed basis. Following is an overview of services that may be performed during the multi-

year contract resulting from this solicitation. This summary is not intended to be a final scope nor inclusive of

all services to be provided, rather a representation of the intent of the contract.

Scope:

Consulting services anticipated to support GFIAA team members working in and with Cityworks (and by

extension GIS) may include, but are not limited to:

• Evaluation of existing systems (Cityworks Office) and processes at various levels including administrative

users and end users.

• Issue a summary report of current practices with recommendations for system and process

improvements and opportunities to increase value with additional Cityworks modules.

RFQ #2615:

Cityworks Professional Services

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

solicitation number	name	due date	documents	submission Link
RFQ 2615	Cityworks Professional Services	June 17, 2026	RFQ Document

Cityworks Professional Services

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