Customer Support Center Services
| Location: | Washington |
|---|---|
| Posted: | Aug 18, 2025 |
| Due: | Dec 1, 2025 |
| Agency: | State Government of Washington |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | Ref #: RFP HBE 25-002 |
| Publication URL: | To access bid details, please log in. |
| Solicitation Close Date: | 12/01/25 |
| Title: |
Customer Support Center Services
Ref #:RFP HBE 25-002 |
| Contact: | Laura Shayder |
| Amendment Date: |
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| Description: | The Washington Health Benefit Exchange is soliciting proposals from Vendors for Customer Support Center services. The Vendor will support people navigating Washington Healthplanfinder answering questions about health program eligibility and enrollment and providing other customer service functions in the RFP. The Vendor will provide services through multiple Communication Channels and integrate advanced technology to improve efficiency, reduce response times, and enhance Customer experience. |
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