Great Blue Customer Service Satisfaction Survey
| Location: | Florida |
|---|---|
| Posted: | Jan 15, 2026 |
| Due: | Jan 26, 2026 |
| Agency: | Kissimmee Utility Authority |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | SS 26-018-JG |
| Publication URL: | To access bid details, please log in. |
Main
Agency
Kissimmee Utility Authority
Kissimmee Utility Authority
Status
Active
Active
Fiscal Year
2026
2026
Title
Great Blue Customer Service Satisfaction Survey
Great Blue Customer Service Satisfaction Survey
Number
SS 26-018-JG
SS 26-018-JG
Tertiary Contact
Type
Sole Source
Sole Source
Department
Executive Office
Executive Office
Online Submissions
Yes
Yes
Project Estimate
Piggyback Solicitation
No
No
Insurance Required
Yes
Yes
Bid Bond Required
No
No
Bid Bond Amount
Performance Bond Required
No
No
Performance Bond Amount
Construction Bond Required
No
No
Construction Bond Amount
Scope of Services
1. Conduct a market research study measuring the opinions among Client`s residential and commercial & industrial customers on a host of topics.
2. Complete 200 telephone surveys and a minimum of 200 digital surveys among Residential customers based on the approved survey instrument. Vendor will not limit the number of completed digital surveys collected over a pre-determined timeframe as agreed to by the Parties.
3. Complete 50 telephone surveys and 50 digital surveys among Commercial & Industrial customers based on the approved survey instrument. Vendor will not limit the number of completed digital surveys collected over a pre-determined timeframe as agreed to by the Parties.
4. Update and refine as needed the 2025 survey instrument of not more than 45 questions including sub-questions and demographics.
5. Provide project management services including:
A. Organization and leadership of a project initiation meeting to ensure project alignment and agree to a Timeline/Deliverable Schedule.
B. Translate the final, approved survey instrument, into Spanish. Translate all applicable Spanish survey responses back to English.
C. Design a sample management plan.
D. Code and perform quality assurance testing prior to full-scale survey fielding.
E. Effectively train researchers on the survey instrument.
F. Perform data tabulation, editing, coding, logic validation, and data analysis.
6. Provide a written summary of findings and a presentation of results.
1. Conduct a market research study measuring the opinions among Client`s residential and commercial & industrial customers on a host of topics.
2. Complete 200 telephone surveys and a minimum of 200 digital surveys among Residential customers based on the approved survey instrument. Vendor will not limit the number of completed digital surveys collected over a pre-determined timeframe as agreed to by the Parties.
3. Complete 50 telephone surveys and 50 digital surveys among Commercial & Industrial customers based on the approved survey instrument. Vendor will not limit the number of completed digital surveys collected over a pre-determined timeframe as agreed to by the Parties.
4. Update and refine as needed the 2025 survey instrument of not more than 45 questions including sub-questions and demographics.
5. Provide project management services including:
A. Organization and leadership of a project initiation meeting to ensure project alignment and agree to a Timeline/Deliverable Schedule.
B. Translate the final, approved survey instrument, into Spanish. Translate all applicable Spanish survey responses back to English.
C. Design a sample management plan.
D. Code and perform quality assurance testing prior to full-scale survey fielding.
E. Effectively train researchers on the survey instrument.
F. Perform data tabulation, editing, coding, logic validation, and data analysis.
6. Provide a written summary of findings and a presentation of results.
Dates(All times are listed as
EST
)
Broadcast Date
1/15/2026 7:00 PM EST
1/15/2026 7:00 PM EST
Question End Date
1/26/2026 4:00 PM EST
1/26/2026 4:00 PM EST
Due Date
1/26/2026 4:00 PM EST
1/26/2026 4:00 PM EST
Bid Opening Date
Pre-Bid Meetings
Total: 0
(All times are listed as
EST
)
| Date | Time | Mandatory | Location |
Shortlist Meeting
Total: 0
(All times are listed as
EST
)
| Date | Time | Location |
Documents
Quote/Bid
Quote/Bid Items
Additional Quote/Bid Items Fields
Quote/Bid Items
Total: 0
| # | Required | Group | Make | Model | Description | Quantity | Unit of Measure | Price/ Percent | Type |
Delivery Date
None
None
Required Files to be Uploaded by the Vendor
None
None
Shipping
FOB Destination
FOB Destination
Terms and Conditions
See KUA`s Terms and Conditions
Provide Supplier`s Terms and Conditions
See KUA`s Terms and Conditions
Provide Supplier`s Terms and Conditions
Include Shipping in Price of Items
Yes
Yes
Display Bid Tabulation to Vendors
No
No
Display Vendor Submissions to Vendors
No
No
View Vendor Submissions while Bid Solicitation is Active
No
No
Allow Options File to be Updated after Due Date
No
No
Allow Post Due Date Submission
No
No
Questions & Answers
Total: 0
| Question | Date Asked | Answer | Date Answered |
Commodity Codes
Total: 3
| Code | Description |
| [918-12] | Analytical Studies and Surveys (Consulting) |
| [961-60] | Public Opinion Surveys |
| [956-5] | Business Research Services |
Publications
Total: 0
| Publication | Date |
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