La Crosse County Laundry Service RFP 2026

Request for Proposal

Laundry Services

Table of Contents

Section 1: RFP Overview……………………………………………………………………….3

Section 2: Proposal Submittal Instructions and Vendor Conference………………….4

Section 3: Qualifications……….………………………………………………………….……6

Section 4: Scope of Work…….…………………………….………………………………;….7

Section 5: Cost…………………………………………………………………………….……11

Section 6: How to respond to this RFP….….………………………………………………11

Section 7: Evaluation of Proposals…………………………………………………………12

Section 1 - RFP Overview

1.1 Introduction

The objective of this procurement process is to select vendor to provide laundry service for a 60-month contract beginning June 9, 2026.

A. La Crosse County has two facilities that utilize Laundry Service from an outside
vendor.

1. Lakeview Health Center – 60 beds SNF, 15 bed CBRF Neshonoc
962 East Garland Street
West Salem, Wisconsin

a. Monarch Manor – 8 bed community based residential facility
-1 block from Lakeview Health Center
848 Garland Street
West Salem, Wisconsin

b. Regent Manor – 4 bed community based residential facility
-1 block from Lakeview Health Center
856 Garland Street
West Salem, Wisconsin

Monarch and Regent Manor require services delivered to their respective addresses.

2. Hillview Health Care Center -- 26 Beds
3501 Park Lane Drive
La Crosse, WI

a. The Oaks – 10 beds
3501 Park Lane Drive
La Crosse, WI

b. The Evergreens – 39 beds
3513 Park Lane Drive
La Crosse, WI

*Hillview Health Care Center bed count may change during the timeframe of this contract as the mix of client services may change to meet the needs of the community.

B. Each of the facilities has distinct service needs which will be described within this RFP. Vendors are to provide a proposal that customizes the service plan for each facility.

C. Vendors are to provide a rental item proposal for Lakeview and Hillview.

Lakeview, (Monarch, & Regent Manor) & Hillview (Hillview & The Oaks) currently have rental items serviced by the current vendor. Lakeview/Hillview will continue with the item rental service. Hillview will be adding (The Evergreens). Please Section 4.2.1

Section 2 - Proposal Submittal Instructions and Vendor Conference

2.1 RFP Schedule

The following is a list of the important dates for activities related to the process. The County reserves the right to change these dates and will post the changes on its web site.

Activity	Time	Date
RFP released		February 5, 2026
Vendors Conference and Tour	8:30 am	February 18, 2026
Submission of proposals	10 am	March 4, 2026
Vendor interviews		March 18, 2026
Veterans, Aging and Long-Term Care Committee meeting		April 14, 2026
Contract start date		June 9, 2026

A pre-proposal Vendor Conference and Facility Tour is scheduled to begin at 8:30 am in the following location:

Conference Room 2100 (elevators available upon entering building)
County Administrative Center
212 North 6th Street
La Crosse, WI

Vendor Parking: Vendors may park in the Administrative Center parking lot which can be accessed from 7th Street. Please park in the center aisle row.

The Vendor Conference includes a question / answer session and a tour of Hillview and Lakeview Health Centers. Estimated time to for the Vendor Conference is four (4) hours. Vendors will need to provide their own transportation. The order of events is:

1. Introduction
2. Review of RFP events
3. County explains expectations

4. Vendor questions

5. Participants drive to Hillview

6. Hillview Tour
7. Participants drive to Lakeview
8. Lakeview Tour

9. Question & Answer Session

2.2 RFP location

This RFP is posted on the La Crosse County web site. The County reserves the right to amend this RFP at any time. In the event it becomes necessary to amend, alter or delete any part of the RFP, changes to the RFP will be posted on the web site and on the DemandStar website. It is the vendor’s responsibility to be aware of amendments that are posted on the County web site and the DemandStar website.

2.3 Submission of Questions

Scope of Work Questions:

Kim Haskey
Hillview Support Systems Manager
khaskey@lacrossecounty.org
608-519-9368

Carrie Mahlum
Lakeview Support Systems Manager
cmahlum@lacrossecounty.org
608-612-0595

Procurement Process Questions:

Bryan Jostad, Finance Department, 608-785-5879

Jostad.bryan@lacrossecounty.org

2.4 Submission of Proposals

All proposals shall be submitted in complete original form using the DemandStar Network as the procurement information notification and document distribution system. DemandStar will also serve as the proposal collection destination.

*RFP Terms and Conditions document is located on the La Crosse County RFP webpage
https://lacrossecounty.org/home/business/requests-for-proposals/requests-for-proposal

*Vendors submitting a proposal are acknowledging they have read and understand the
RFP Terms and Conditions. The successful vendor shall sign the Certification
Regarding Suspension and Debarment which is located on the link above.

Proposals submitted will be marked as “County Laundry Services” and must be submitted to DemandStar no later than 10:00 am, CST, March 4th, 2026.

Proposals received after the above date and time will not be reviewed.

2.5 Opening of Proposals

The proposals will be publicly opened at 10:05 am, March 4, 2026, in the following location:

Conference Room 2521
County Administrative Center
212 North 6th Street
La Crosse, WI

At that time, the names of vendors who properly submitted proposals will be announced. Announcement of the names of the vendors who submitted proposals is not a guarantee that the proposals otherwise comply with the specifications of this RFP.

Vendors may attend the Opening of Proposals virtually. Please contact Bryan Jostad 24 hours in advance to for arrangements.

2.6 Ownership of Proposals

All proposals submitted on time become the property of the County upon submission, and the proposals will not be returned to the Vendors. By submitting a proposal, the Responder agrees that the County may copy the proposal for purposes of facilitating the evaluation.

2.7 Other information

Vendors may submit any other information that is not described in this proposal that would be beneficial to the County. If in the vendor’s opinion the County has overlooked anything material or relevant, such item(s) may be brought to the County’s attention and be included in the proposal.

Section 3 Qualifications

3.1 Vendor Information

A. Letter of introduction that includes name of contact person and contact information (email address, phone number, etc.), no more than two (2) pages.

B. Office location(s) that would service this contract

C. Ownership and affiliation

D. Company’s objectives in relation to this project

E. Provide client agency name, contact name, title, address, and phone number of references from at least three clients that have been, or are currently being provided similar service within the last five (5) years.

3.2 Relevant Experience

A. Laundry Service experience regarding Long Term Care Centers

B. Laundry Service experience regarding Assisted Living Facilities

C. Other Laundry Service experience

3.3 Proposed staff and structure
A. Organizational Structure / Hierarchy

B. Responsibilities and qualifications of management personnel providing services
under this proposed agreement.

C. The Responsibilities and qualifications of the staff who are performing
the laundry service operation

D. Provide a detailed explanation of the training the vendor’s staff
workers will receive for laundry service operation

Section 4 Scope of the Work

4. 1.1 Quality Assurance

.

A. Vendors shall describe how it is determined that items are replaced and / or how the replacement system works.

B. Vendors shall describe the repair specifications / standards and how this relates to the replacement

system

C. Vendors shall describe their product inspection procedures.

D. Vendors shall describe the criteria used to determine that item replacement is the County’s responsibility and is not the result of normal everyday usage.

E. Product Specifications

Vendors shall provide product specifications for all rental items. Vendors advancing to the interview

steps shall provide product samples during their interview.

F. Carts

Vendor is responsible for supplying the laundry carts for each facility. The style / model

and number of the carts may be unique to each facility.

4.1.2 In Service/ Training / Reports

A. Describe training sessions, programs, and / or topics that are available and

can be provided at no cost. It is expected that training will be available during the

entire timeframe of the contract.

B. Describe any reports that are available which will assist the County with laundry

management.

4.1.3 Problem Resolution Process

Who is the first contact for problems and describe the problem resolution process / procedure.

4.1.4. Contingency Plan

Describe the contingency plan as it relates to weather, equipment breakdown at the vendor

laundry facility, transportation breakdown, shortage of items delivered and other emergencies

that can affect the continuation in providing laundry service.

4.2.1 Lakeview Health Center – 60 bed SNF, 15 bed CBRF Neshonoc
962 East Garland Street
West Salem, Wisconsin

a. Monarch Manor – 8 bed community based residential facility
-1 block from Lakeview Health Center
848 Garland Street
West Salem, Wisconsin

b. Regent Manor – 4 bed community based residential facility
-1 block from Lakeview Health Center
856 Garland Street
West Salem, Wisconsin

Monarch and Regent Manor require services delivered to their respective addresses.
Incontinence pads and wash clothes only.

Lakeview’s clientele is a mix of long-term care, mentally and / or developmentally disabled

adults.

Average Monthly Census last 12 months:
Lakeview Health Center: 58
Monarch Manor: 8
Regent Manor: 4

A. Laundry Items

Rental items:

Towels
Wash Cloths
Gowns
Sheets
T-Shirt knit fitted sheet & over-size fitted sheets
Pillowcases
Culinary Aprons - optional
Incontinence Pads
Bedspreads
*would like to see color choices and stick with one (1), two (2) colors at most, at
facility discretion

B. Service

1. Vendors shall provide pickup and delivery service a minimum of 2 days a week – Monday

- Friday. Vendors shall define a separate cost for adding Saturday and Sunday. Vendors are

to describe their procedure for holidays and which holidays service is not provided.

2. Vendor shall describe how the laundry is delivered as it pertains to the carts and the manner

in which the laundry is folded

3. The exact location of cart pick-up and delivery will be mutually agreed upon between

the vendor and Lakeview.

C. Inventory Management

Vendors shall describe their inventory management program as it relates to

par levels with rental items.

D. Value added services

Vendors may propose any value-added services that aide efficiency or cost control.

E. Personal Items

Personal items may accidentally be mixed within the laundry contents that vendors service.

Vendors shall describe their process for identifying personal items and returning them to the

respective facility.

4.2.2 Hillview Health Care Campus – 75 beds

3501 Park Lane Drive

La Crosse, WI

a. Hillview Nursing Home (26 beds)
* clientele consists of rehab, long-term care, dementia, and behaviors

b. The Oaks SNF (10 beds)
*Clientele consists of individuals with dementia & behaviors

c. The Evergreens CBRF (39 beds) – awaiting licensure

Average Monthly Census last 12 months:
Hillview Health Center: 39
The Oaks: 2

A. Laundry Items

The rental items are:

hand towels

towels

gowns

flat sheets

t-shirt knit or jersey fitted sheet & over-sized fitted sheets

bath blankets

bedspreads/thermo spreads –
*would like to see color choices and stick with one (1), two (2) colors at most, at
facility discretion

B. Service

1. Vendors will deliver carts to three (3) locations on the Hillview Campus.

2. Vendor shall describe how the laundry is delivered as it pertains to the carts and the manner in which the laundry is folded

3. The exact location of cart pick-up and delivery will be mutually agreed upon between
the vendor and Hillview.

C. Inventory Management

Vendors shall describe their inventory management program as it relates to

par levels with rental items.

D. Value added services

Vendors may propose any value-added services that aide efficiency or cost control.

E. Personal Items

Personal items may accidentally be mixed within the laundry contents that vendors service. Vendors shall describe their process for identifying personal items and returning them to the respective facility.

Section 5 Cost

Vendors may propose a cost structure by item, weight (clean vs. dirty), or a combination of both. If a vendor proposes the cost of any items by weight (clean vs dirty), the vendor shall provide a detailed explanation of how the weight calculation corresponds to an item count.

It is understood that vendors may have a formula (by weight or item count) that incorporates par levels and estimated item replacement. Vendors shall explain any such formula in detail.

Vendor may submit more than one cost proposal.

Vendors shall describe the cost proposal in detail and in a manner that is easy to understand.

Section 6 How to respond to this RFP

6.1 Respond to statements in Sections 3 Qualifications and Section 4 Scope of
Work

6.2 Provide a detailed explanation of proposed Costs in Section 5

Section 7 Evaluation of Proposals

7.1 Evaluation Criteria

La Crosse County will evaluate the proposals using the criteria described below.

Category	Points
Qualifications	100
Scope of Work	100
Cost	100
Initial Total	300
Vendor Interviews	300
Grand Total	600

7.2 Initial Evaluation
Each proposal shall receive a review by an evaluation team. The highest evaluated vendors; up to 3; shall be requested to meet with the evaluation team for an interview. Vendors will be notified of their interview status no later than 4 pm, March 6, 2026. Vendors advancing to the interview stage will receive an interview agenda.

7.3 Vendor Interviews

Vendor interviews are scheduled for March 18, 2026, Vendors must be available to interview on that day. Interviews will be 75 minutes in length. Interviews can be
in-person or virtual. Vendors participating in this process shall explain and support their written proposal through a presentation, and question/answer forum.

End of RFP