IT-Zendesk Enterprise Suite Licenses

Location:	Maryland
Posted:	Oct 21, 2024
Due:	Oct 25, 2024
Agency:	State Government of Maryland
Type of Government:	State & Local
Category:	70 - General Purpose Information Technology Equipment (including software).
Solicitation No:	BPM046917
Publication URL:	To access bid details, please log in.

ID:	BPM046917
Title:	IT-Zendesk Enterprise Suite Licenses
Status:	Open
Due / Close Date:	10/25/2024
Publish Date:	10/21/2024 2:29:18 PM
Main Category:	Software
Solicitation Type:	Request for Quote
Issuing Agency:	Maryland Insurance Administration

Solicitation Summary

Title

BPM046917

Alternate ID

Lot #

Round #

Status

Open

Due / Close Date (EST)

Oct 25 2024 10:00AM

Due / Close Date (EST)

Oct 25 2024 10:00AM

Solicitation Type

Request for Quote

Main Category

Software

Issuing Agency

Maryland Insurance Administration

Procurement Officer / Buyer

Eunice KARIUKI

See All

eunice.kariuki1@maryland.gov

Solicitation Summary

MIA intends to renew existing licenses for Zendesk, a ticketing system to collaboratively
complete and track tasks (with audit trails), used by Financial Regulation, L&H, and Market Conduct
in various ways. This software should be the last year for renewal as we migrate to Salesforce, and
Salesforce will replace its functionality.

Additional Instructions

The software is already implemented

Project Cost Class

Pre-Bid Conference Information

Pre-Bid Conference Date (EST)	Pre-Bid Conference Details

Small Business Reserve Designation

Procurement Program Participation Goals

VSBE Participation (%)

MBE Participation (%)

African American MBE Participation (%)

Asian American MBE Participation (%)

Hispanic American MBE Participation (%)

Women-Owned MBE Participation (%)

DBE Participation (%)

SBE Participation (%)

Socio Economic Participation Criteria

Attachments

RFx Documents for IT-Zendesk Enterprise Suite Licenses (BPM046917) - Lot : 1 / Round : 1

Title	Type	Att.	Last Modified on UTC-4	Creation Date UTC-4	Validity End Date
Financial Bid Form	Technical Documents (Approved)	Financial Bid Form -Zendesk Enterprise Suite Licenses.xlsx	10/21/2024 2:01:43 PM	10/21/2024 2:01:43 PM
Scope Of Work	Technical Documents (Approved)	Scope of Work - Zendesk Enterprise Suite Licenses.pdf	10/21/2024 1:58:23 PM	10/21/2024 1:58:23 PM

2 Result(s)

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