SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services
| Location: | Georgia |
|---|---|
| Posted: | Mar 5, 2026 |
| Due: | Apr 6, 2026 |
| Agency: | State Government of Georgia |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | PE-92700-RFQC-2026-000000007 |
| Publication URL: | To access bid details, please log in. |
| Event ID | Event Title | Government Entity | Start Date (ET) | End Date (ET) |
| PE-92700-RFQC-2026-000000007 | SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services | State Road And Tollway Authority |
Mar 05, 2026 @ 12:45 PM
|
Apr 06, 2026 @ 03:00 PM
|
Start Date: Mar 05, 2026 @ 12:45 PM ET
End Date:
Apr 06, 2026 @ 03:00 PM ET
Description
The State Road and Tollway Authority (SRTA) is requesting firms to submit their qualifications for a comprehensive customer service staffing optimization operations and support services.
The selected service provider for SRTA¿s Customer Service Center (CSC) operations and support will be responsible for offering all necessary facilities, hardware, software, infrastructure, and technical, administrative, and operational staffing to fulfill all requirements, including but not limited to:
¿ Customer Service Operations
¿ Payment Processing and Financial Support
¿ Case Management and Dispute Resolution
¿ Mail Processing and Correspondence Support
¿ Call Center and Live Chat Services
¿ Quality Assurance and Continuous Improvement:
¿ Training and Knowledge Management
¿ Staffing, Personnel Management, and Facilities
¿ Project Management, Reporting, and Governance
¿ Coordination with SRTA and Third Parties
| Code | Description |
| 95893 | Toll Management and Operations Services |
Staci Winston
procurement@srta.ga.gov
(404) 893-6130
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