RFP - Gateway Transportation Center (GTC) Facility Custodial/Housekeeping Services

Location:	Missouri
Posted:	Aug 7, 2026
Due:	Aug 24, 2026
Agency:	City of St. Louis
Type of Government:	State & Local
Category:	S - Utilities and Training Services
Publication URL:	To access bid details, please log in.

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REQUEST FOR PROPOSALS FOR

FACILITY CUSTODIAL/HOUSEKEEPING SERVICES

FOR THE CITY OF ST. LOUIS

COMPTROLLER’S OFFICE

GATEWAY TRANSPORTATION CENTER

430 S 15TH STREET

ST. LOUIS, MO 63103

October 1, 2026 – September 30, 2029

REQUEST FOR PROPOSALS FOR

FACILITY CUSTODIAL/HOUSEKEEPING SERVICES

ST. LOUIS GATEWAY TRANSPORTATION CENTER

I. SOLICITATION:

The City of St. Louis ("City") invites proposals from qualified respondents to provide Facility

Custodial/Housekeeping Services at the St. Louis Gateway Transportation Center, 430 S.

15th Street, St. Louis, Missouri 63103. This facility serves the traveling public. The primary

commercial users of the facility are Amtrak and FlixBus (formerly Greyhound).

The City's objective in this process is to secure a Facility Custodial/Housekeeping Service

Contractor who will provide dependable, high-quality, cost-effective service.

This solicitation is not to be construed or interpreted as a contract or a commitment of any

kind by the City; nor does it commit the City to pay for any costs incurred by a respondent

in the submission of a proposal, evaluating the possibility of submitting a proposal, or for

any cost incurred prior to the City's issuance and full execution of a City Service Contract to

the successful respondent.

II. DEFINITIONS:

The following words and phrases shall have the following meanings when used

throughout this solicitation:

A. "City" means the City of St. Louis, a municipal corporation of the State of Missouri.

B. "City Representative" means the Comptroller of the City of St. Louis or his/her

authorized or designated representative.

C. "Contractor" means the successful respondent selected in accordance with this

solicitation. Successful Respondent and Contractor are interchangeable in the

document herein, and in the subsequent service contract.

D. "Scheduled Service" means the City Representative has notified the Contractor to

perform services prior to the end of the previous normal workday.

E. "Unscheduled Service" means the City Representative has not notified the Contractor

to perform services prior to the end of the previous normal workday.

F. "Job Site" / "On the Job" means the actual City of St. Louis-owned or operated facility

or property where services are to be performed.

G. "Foreman" / "Foremen" means an employee of the Contractor who supervises the work

of others. As such, the Contractor agrees that the City will not be charged the foreman

rate until at least two workers are on the job (two total, which could include a foreman)

and one has been so designated by the Contractor and accepted (in advance) by the

City. For the foreman rate to apply to more than one worker, the total work crew must

consist of not less than seven (7) total workers (including foremen) and be accepted (in

advance) by the City. In addition to supervision, a foreman may also perform productive

work.

H. "Lessee" means FlixBus Bus Lines, National Railroad Passenger Corporation DBA

Amtrak, and Arch City Deli. These organizations are tenants/lessees of the facility.

III. SCOPE OF WORK:

The Contractor shall supply all labor, materials, equipment, and supervision to provide

the custodial/housekeeping services as set forth hereinafter. The labor man-hours

required to provide said service shall be at the discretion of the Contractor, but shall

be sufficient to comply with all contract requirements and to staff the facility with at

least two custodians on site 24 hours a day, seven days (7) per week, fifty-two

(52) weeks per year.

Gross Square Footage (to interior wall face)

First Floor............30,504 s.f.

Basement..............2,112 s.f.

Platform Level..........898 s.f.

Total NSF.............33,514 s.f.

The areas to be serviced include all public areas, including waiting areas, restrooms,

concourses, and food court. A map of the facility layout and satellite view of the property

are provided as Exhibit "A". Excluded from this solicitation are the lessees' ticket offices,

back office areas, lessees' areas (including lessees' break rooms and lessees' restrooms)

and baggage rooms (for which the lessee(s) are responsible), with the following frequencies

and cleaning services:

A. DAILY:

1. Public Waiting Areas, Food Court, and Concourses:

a. Empty wastebaskets; spot-clean receptacles inside and out. Replace liners.

b. Light dust all horizontal surfaces to a height of 80 inches, including

sills, ledges, moldings, shelves, picture frames, ducts, radiators,

benches, etc.

c. Damp wipe all telephones.

d. Clean and sanitize drinking fountains. Remove water stains.

e. Spot-clean reception lobby glass, including the front door and any other

partition or door glass.

f. Dust mops all hard surface floors.

g. Damp mop all hard-surface floors in their entirety. Change the water between

mopping the restrooms and waiting areas / concourse / food court.

h. Spot-clean benches. Inspect for and remove items such as gum (including

under the bench seats)

i. Report daily any maintenance items to the City Representative (i.e. burned

out light bulbs, squeaky doors, etc.,). Urgent items shall be reported to the

City Representative as soon as possible (i.e. inoperative elevator/ escalator,

plumbing and or roof leaks, etc.)

2. Restrooms:

a. Clean, sanitize and polish all vitreous fixtures including toilet bowls, urinals,

hand basins, faucets and handles. Remove all hard water deposits.

b. Clean all glass and mirrors.

c. Empty all containers and disposals. Insert new trash liners. Spot clean and

sanitize containers.

d. Empty and sanitize the interior of sanitary containers.

e. Spot clean all walls, doors, partitions, and ceilings.

f. Refill all dispensers to normal limits (napkins, soap, tissue, towels, seat liners).

g. Dust all horizontal surfaces to a height of 80 inches, including sills,

moldings, ledges, shelves, frames, ducts, and heating outlets.

h. Sweep, damp mop, and sanitize floors.

NOTE: The above services may be required more often than once per day.

3. Hard Surface Floors

a. Damp mop in their entirety.

4. Elevators:

a. Clean all surfaces in the interior/ exterior of the car, including floor track,

and polish bright metal surfaces.

b. Vacuum carpets and/or sweep, damp mop and spray buff resilient floors.

Scrub rubberized floors.

c. Dust/damp wipe exterior elevator doors on each floor as necessary to

maintain clean appearance (method to be approved by City

Representative).

d. Contractor shall never prop open or impede the closing of elevator doors.

Contractor hereby understands and agrees that a billable elevator service call

due to the Contractor's negligence shall result in a deduction from the next

month's payment to Contractor in the exact amount of the City's cost of the

elevator service call.

5. Escalators:

a. Clean all accessible surfaces (coordinate with City Representative for

scheduling, shut down, and re-start.)

B. WEEKLY:

1. Public Waiting Areas, Food Court, and Concourses:

a. Clean and sanitize telephones.

b. Dust all horizontal surfaces, including shelves, moldings, and ledges above 80".

c. Remove dust and cobwebs from ceiling areas and light fixtures.

d. Scrub and sanitize door handles.

e. Weekly cleaning of the interior and exterior of all windows and glass doors up to

the soffit, which includes inside windows up to approximately nine feet (9') above

the floor for interior glass and up to approximately nine feet (9') above ground

for exterior glass and spot cleaning as needed between weekly cleanings.

f. Included in the cleaning of Public Waiting Areas, Food Court, and Concourses

is the cleaning of City back offices (carpet flooring, one office is approximately

80 square feet; the second office is approximately 90 square feet), security,

vacant, mechanical, and storage space as requested and scheduled with the

City Representative. Further included is the exterior space around the facility

(immediately outside the facility next to the building.) This exterior space

includes the daily emptying (or more as needed) of the ashtrays and the monthly

washing of the ashtrays and stands inside and out. All proposals shall be based

upon the entire facility being included with the only exception being the specified

exclusions mentioned on the bottom of page A-2 (which are the lessees'

responsibility.)

2. Restrooms:

a. Dust all surfaces above 80 inches including horizontal surfaces, shelves,

ledges and moldings.

b. Wash ceramic walls in their entirety. Wash all trash receptacles.

c. Remove dust and cobwebs from ceiling areas and light fixtures.

C. MONTHLY:

1. Public Waiting Areas, Food Court, and Concourses:

a. Wash all trash receptacles inside and out.

b. Wash the benches in the waiting room.

2. Hard Surface Floors:

a. Scrub floor to remove scuffs, heel marks, refinish to maintain protective

coating and gloss.

D. AS NEEDED: (Multiple times per day/per shift)

1. Snow and Ice removal on the train boarding /deboarding platform (extending

some 200' feet from the building) and the sidewalks immediately surrounding the

building are the contractor's responsibility. The platform shall be kept clear of ice

and snow at all times the platform is needed for use by the traveling public and/or

the tenant. The contractor shall commence snow and ice removal at least 30

(thirty) minutes prior to all train arrivals and/or departures. The contractor shall

remove snow and ice from the surrounding sidewalks as often as necessary to

maintain safe and reasonably clear walkways. Mechanical means shall be the

primary means for snow and ice removal (understood and agreed to be shovels

unless other methods are approved in advance by the City Representative). Any

and all chemical means of snow and ice removal and/or prevention other than

"FreezGard" and Urea, require the prior written approval of the City. Calcium

Chloride (CaC12) and Sodium Chloride (NaCl/ salt) (including any and all

branded chemicals containing these compounds) are strictly prohibited. The

Material Safety Data Sheet (MSDS) for each and every chemical to be used

pursuant to this paragraph must be forwarded to and accepted by the City

Representative prior to chemical application.

2. Inspect and spot clean restrooms, public areas, elevators, escalators, and floors.

3. Promptly respond to special requests/ reported areas requiring immediate cleaning.

4. Following each arrival/departure, spot-clean areas formerly occupied by the

public using the facility.

5. Spot clean as necessary entryway inside and outside building, including

passenger boarding areas.

The Contractor shall have a custodian (or custodians as necessary) respond promptly to

special cleaning work requests issued by the City Representative.

The Contractor shall supply all cleaning supplies, equipment, and materials necessary to

provide services pursuant to these requirements. This includes all materials, towels, soap,

etc. All such cleaning supplies, materials, and products shall be Green Seal certified and

shall not contain phosphates, ozone-depleting compounds, or toxic chemicals. The

contractor shall supply the City Representative with written documentation of this Green Seal

certification of cleaning supplies and materials prior to their utilization. For further information

on Green Seal certified products, please refer to the website http://www.greenseal.org.

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

RFP - Gateway Transportation Center (GTC) Facility Custodial/Housekeeping Services

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