Billing System Replacement

Location:	Pennsylvania
Posted:	May 27, 2026
Due:	Jul 9, 2026
Agency:	Allegheny County Sanitary Authority
Type of Government:	State & Local
Category:	Z - Maintenance, Repair or Alteration of Real Property
Publication URL:	To access bid details, please log in.

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ALLEGHENY COUNTY SANITARY AUTHORITY (ALCOSAN)

REQUEST FOR QUALIFICATIONS

FOR

PROFESSIONAL SERVICES

BILLING SYSTEM REPLACEMENT

May 27, 2026

1.0 INTRODUCTION

The Allegheny County Sanitary Authority (“ALCOSAN”) is soliciting Letters of Interest

and Statements of Qualification (collectively, “Submittals”) from firms interested in

qualifying to provide Professional Consulting and Implementation Services for the

Replacement of ALCOSAN’s Legacy Billing System.

The selected firm will provide the full suite of services needed to design, configure,

implement, and support a modern utility billing solution. Required services include

system configuration; data migration and validation; integration with internal and

external systems; business process alignment; development and execution of unit, system,

and user acceptance testing; user and administrator training; cutover and go‑live

planning; go‑live execution; and post‑implementation support.

This document is intended to assist firms in preparing their Submittals for this project.

All Submittals that fail to conform to requirements set forth herein will not be considered

by ALCOSAN.

2.0 COMMUNICATIONS REGARDING THE REQUEST FOR QUALIFICATIONS

Questions and requests for clarification regarding this Request for Qualifications

(“RFQ”) must be directed, in writing, to:

Tawanda Stamps

Director of Procurement

Allegheny County Sanitary Authority

3300 Preble Avenue

Pittsburgh, PA 15233-1092

Email: Procurement@alcosan.org

Please do not contact other ALCOSAN employees regarding this procurement; this

may result in your submittal being rejected. Responses to all general questions and

requests for clarification will be posted on ALCOSAN’s website. ALCOSAN will

provide, in writing, any clarifications, changes and/or other information deemed to be

necessary as addenda to this RFQ. ALCOSAN cannot guarantee responses to any

questions received after 2:00 p.m. June 19, 2026.

OBJECTIVE

ALCOSAN proposes to retain a highly qualified firm to provide the services described

herein. Firms and team members with significant experience on projects with similar

characteristics will be given priority for this project. Those firms that participate in this

Request for Qualification (RFQ) process will be referred to as “Proposers.” “Proposer”

and its Subconsultants shall be referred to collectively as the “Team.” The successful

team shall be referred to as the Consultant.

3.0 SCOPE OF SERVICES

Project Name:

Existing Location:

Schedule:

Billing System Replacement

3300 Preble Avenue, Pittsburgh, PA 15233

Begin Q1 2027; End Q2 2028 (Subject to change))

ALCOSAN is seeking professional services to support the replacement of its existing

utility billing system, including associated business processes and supporting

integrations. The current system has been in place for several decades and includes a high

degree of customization. It supports a complex billing model that relies on externally

provided consumption data and a combination of automated and manual processes.

The selected firm shall demonstrate expertise in utility billing systems, large-scale system

implementations, data migration, and integration within complex enterprise

environments, preferably within municipal or public-sector utility organizations of

similar size and complexity.

ALCOSAN receives and processes billing-related data from multiple external water

agencies. These data sources vary in format, structure, and units of measure, and require

validation, transformation, and exception handling prior to billing. These characteristics

contribute significantly to the complexity of the current environment and will be a key

consideration in the design and implementation of the new solution.

The selected firm will be responsible for delivering a comprehensive, modern utility

billing solution that supports ALCOSAN’s current and future operational, financial, and

regulatory needs. Services are expected to include, but are not limited to:

• Solution design, configuration, and implementation of a utility billing system

• Planning-level definition and execution of data migration from legacy systems,

including data validation, reconciliation, and auditability considerations

• Design and implementation of data ingestion and integration processes to support

multiple external data sources with varying formats, structures, and units of

measure

• Integration with internal and external systems, including G/L systems, payment

processing platforms, geographic information systems (GIS), and other relevant

internal and external interfaces

• Support for business process alignment and workflow modernization

• System testing, including unit, system, and user acceptance testing

• Reporting capabilities, including the ability to design, generate, and maintain

reports internally, as well as ensuring that critical existing reports are available

and validated at or before system go-live

• Training for end users and administrators

• Go-live planning, execution, and post-implementation support

ALCOSAN is open to solutions that include implementing a new utility billing platform

or extending and configuring existing enterprise systems to support required billing

functionality.

The following is an outline of the anticipated project schedule based on the information

available at this time. The project schedule is subject to change. The official schedule will

be included in the contract for professional services.

Procurement Milestones:

RFQ Issued:

Questions Due No Later Than 2:00 pm

Statements of Qualification Due:

Shortlist of Firms:

RFP Issued to Shortlisted Firms:

Proposals Due:

Vendor Interviews Conducted:

Consultant Selection and Contract Negotiation:

Contract Award and Notice to Proceed (NTP):

May 27, 2026

June 19, 2026

July 9, 2026

September 2026

October 2926

November 2026

December 2026

February 2027

ALCOSAN is targeting a go-live date of Q2 2028; the final project schedule will be

refined based on the selected consultant’s proposed approach, detailed requirements

validation, and project initiation findings.

4.0 EVALUATION OF QUALIFICATIONS SUBMITTALS/SELECTION PROCESS

The Consultant will be selected based upon the following process:

Shortlist: Once the deadline for the RFQ has lapsed, ALCOSAN’s Procurement Project

Team shall review, discuss and independently rank all Submittals. The Procurement

Project Team will evaluate Submittals based upon the following criteria:

• Firm history, organizational stability, and demonstrated resource capacity to

perform the required services

• Qualifications, experience, and availability of assigned personnel and key project

staff

• Relevant experience implementing utility billing systems, enterprise modernization

initiatives, or comparable large-scale system implementations of similar

complexity

• Ability to meet schedule and project budget expectations

• Demonstrated experience with complex data migration, system integration, and

multi-source external data ingestion environments

• Demonstrated understanding of ALCOSAN’s operational model and project

complexity, including municipal billing structures, external data dependencies,

integration requirements, and migration considerations

• MBE/WBE/SDV participation and demonstrated commitment to supplier diversity

initiatives

Based upon the evaluations of the Submittals, the Procurement Committee will develop a

shortlist of firms which will be presented to the ALCOSAN Professional Services

Committee for approval. Only information provided in this Submittal regarding this RFQ

will count toward the firm’s score.

Request for Proposals: Shortlisted firms will be emailed a Request for Proposal

(“RFP”). Following proposal submission, Proposers will be interviewed by ALCOSAN’s

Project Procurement Team and will be asked to provide a demonstration of their

proposed solution. The Project Procurement Team will evaluate Proposer’s performance

in the interview as well as evaluating the written proposals.

All proposals will be individually evaluated utilizing criteria clearly set forth in the RFP.

5.0 QUALIFICATIONS SUBMITTALS

Ten (10) hard copies of sealed Submittals and one (1) electronic copy (Flash Drive) are

required. Submittals sent via email will NOT be accepted. Submittals must be received

by the ALCOSAN Contracts Department (Administration Annex - Room 105) no

later than 2:00 p.m., July 9, 2026. If you hand deliver the submittal, please allow time

to be processed by security. If the documents are sent via courier, it is Consultant’s

responsibility to ensure the documents have arrived on time.

Submittals should be addressed as follows:

STATEMENT OF QUALIFICATIONS FOR

Billing System (Banner) Replacement

Allegheny County Sanitary Authority

Office of Procurement

3300 Preble Avenue

Admin Annex, Room 105

Pittsburgh, PA 15233

Attention: Tawanda Stamps

Director of Procurement

Late and/or noncompliant Submittals will not be accepted for any reason. Submittals that

do not include requested information and/or do not follow the requested format will be

considered non-responsive. Non-responsive Submittals will not be evaluated. To enable

ALCOSAN to efficiently evaluate the Submittals, Proposers must strictly follow the

required format in preparing their Submittals.

Each hard copy of the Submittals shall be bound using GBC or other semi-permanent

binding to ensure that pages are not lost. Pages shall be no larger than standard letter size

8 ½” x 11” or folded to that dimension. Each section (as set forth below) shall be

separated by a tabbed divider. Elaborate covers, binding, dividers, and the like are not

required. Proposers are encouraged to submit on double-sided paper. Electronic copy

shall be submitted on a Flash Drive. E-mails will not be accepted.

Each Submittal shall be organized in the following order:

A. Outside Cover and/or First Page: Shall contain the name of the RFQ, the name

of the Proposer, a point-of-contact, contact information (telephone and email) and

the submittal date.

B. Letter of Commitment Provide a cover letter and company profile introducing

the firm. This letter shall commit the firm to the terms of this RFQ and shall be

signed by a person authorized to bind the company.

C. Table of Contents

D. Team’s Experience/References (Tabbed Section 1): The Proposer shall select

five (5) similar projects, to highlight, as best representing the Team’s project

experience. For each project, the Proposer shall prepare a brief, two-page

summary of the project including the following information:

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Billing System Replacement

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See also