Call/Contact Center Services

Location: Maryland
Posted: Dec 3, 2025
Due: Dec 19, 2025
Agency: State Government of Maryland
Type of Government: State & Local
Category:
  • R - Professional, Administrative and Management Support Services
  • V - Transportation, Travel and Relocation Services
Solicitation No: BPM052518
Publication URL: To access bid details, please log in.
ID: BPM052518
Title: Call/Contact Center Services
Status: Open
Due / Close Date: 12/19/2025
Publish Date: 12/3/2025 12:47:32 PM
Main Category: Telecommunications remote access unit
Solicitation Type: RFP: Double Envelope Proposal
Issuing Agency: Department Of General Services

Solicitation Summary
Title
Call/Contact Center Services
ID
BPM052518
Alternate ID
001B600088
Lot #
1
Round #
5
Status
Open
Due / Close Date (EST)
Dec 19 2025 2:00PM
Solicitation Type
RFP: Double Envelope Proposal
Main Category
Call management systems or accessories
Issuing Agency
Department Of General Services
Procurement Officer / Buyer
Kecia BOLLING
Email
Kecia.Bolling1@maryland.gov
Solicitation Summary

Statewide Call/Contact Center Services

Additional Instructions

Addendum #5: Proposal Due Date Change: 12/19/2025 at 2:00pm

Project Cost Class
Pre-Bid Conference Information
Pre-Bid Conference Date (EST)
Pre-Bid Conference Details
Small Business Reserve Designation
No

Procurement Program Participation Goals

VSBE Participation (%)
5.0
MBE Participation (%)
20.00
African American MBE Participation (%)
Asian American MBE Participation (%)
Hispanic American MBE Participation (%)
Women-Owned MBE Participation (%)
DBE Participation (%)
SBE Participation (%)
Socio Economic Participation Criteria
Procurement Officer / Buyer
Kecia BOLLING
Alternate Link
Attachments
Selected
Title Type Att. Last Modified on UTC-5 Creation Date UTC-5 Validity End Date
Ammendment#5; Due Date Extension 12/19/2025 at 2:00pm Amendment (Approved) 12/3/2025 12:44:21 PM 12/3/2025 12:44:21 PM
Amendment #2 RFP Solicitation Number Change Amendment (Approved) 11/13/2025 12:15:00 PM
Amendment #1 Amendment (Approved) 11/13/2025 12:02:17 PM
Pre-Proposal Agenda Attachments & Appendixes (Approved) 11/13/2025 11:46:47 AM
Pre-proposal Conference PPT Slide deck Attachments & Appendixes (Approved) 11/13/2025 11:46:00 AM
Pre-Proposal Conference Attendees Attachments & Appendixes (Approved) 11/13/2025 11:44:56 AM
Call/Contact Center Services Financial Form Specification Document (Approved) 10/17/2025 2:51:54 PM
RFP for Call/Contact Center Services Technical Documents (Approved) 10/17/2025 2:49:24 PM
8 Record(s)
Daily notification on new contract opportunities

With GovernmentContracts, you can:

  • Find more opportunities and win more business
  • Receive daily alerts for all new bid opportunities
  • Get contract opportunities matched to your business
ONE WEEK FREE TRIAL

See also

L--TECHNICAL SERVICES

...Description THE NAVAL SURFACE WARFARE CENTER CARDEROCK DIVISION INTENDS TO NEGOTIATE A SOLE ...

Federal Agency

Bid Due: 4/07/2030

BPA - IT and Telecom PSC 7E20

...Command NAVSEA WARFARE CENTER Office NSWC INDIAN HEAD DIVISION Looking for contract opportunity ...

DEPT OF DEFENSE

Bid Due: 11/11/2028

BPA - Lumber, Plywood, Millwo...

...THE NAVY Major Command NAVSEA Sub Command NAVSEA WARFARE CENTER Office NSWC INDIAN ...

DEPT OF DEFENSE

Bid Due: 11/11/2028

BPA - Bolt, Nut, Screw, Rivet...

...Command NAVSEA Sub Command NAVSEA WARFARE CENTER Office NSWC INDIAN HEAD DIVISION Looking ...

DEPT OF DEFENSE

Bid Due: 11/11/2028

* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.
© 2000-2026 GovernmentContracts. All rights reserved.