Cross Connection Control (SaaS) System

Location:	Arkansas
Posted:	Feb 13, 2026
Due:	Mar 5, 2026
Agency:	Central Arkansas Water
Type of Government:	State & Local
Category:	Z - Maintenance, Repair or Alteration of Real Property
Publication URL:	To access bid details, please log in.

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REQUEST

FOR PROPOSAL

General Information

RFP Number:

Description:

RFP #26-06

Cross Connection Control (SaaS) System

Solicitation Issued: Feb-13-2026

Submission Deadline for Response

RFP Opening Date: March 5, 2026

RFP Opening Time: 01:00 PM CST

Responses shall not be accepted after the designated RFP opening date and time. It is the responsibility of

responders to submit responses at the designated location on or before the RFP opening date and time.

Responses received after the designated RFP opening date and time shall be considered late and shall be

returned to the responder without further review. It is not necessary to return "no bids" to CAW.

Delivery Information for Proposal Response

Delivery

Responses should be sent via email in PDF format to:

Procurement@carkw.com

Central Arkansas Water Contact Information

CAW Buyer:

Liz Tuck-Rowan, NIGP-CPP,

CPPO, CPPB, C.P.M., A.P.P.,

CPSD

Email Address:

liz.tuck-rowan@carkw.com

Website:

www.carkw.com

Direct Phone #:

CAW's Main #:

(501) 377-1266

(501) 377-1200

Request for Proposal CAW-26-06

Page 2

Type or Print the following information.

Company:

RESPONSE SIGNATURE PAGE

Responder’s Information

Address:

City:

Business

Designation:

☐ Individual

☐ Partnership

State:

☐ Sole Proprietorship

☐ Corporation

ZIP Code:

☐ Public Service Corp

☐ Nonprofit

Responder's Contact Information

Contact Person:

Phone:

Email:

Title:

Alternate Phone:

Conflict of Interest Disclosure

Responder should indicate below whether or not any known possible conflicts of interest exist with Central

Arkansas Water. (See Conflict of Interest Disclosure in Section 1.)

At the present time, and to the best of my knowledge, (responder should select one of the following choices.)

☐ No known possible conflicts of interest exist.

☐ Yes, a possible conflict of interest exists.

If yes, responder must provide an explanation.

Confirmation of Redacted Copy

☐ YES, a redacted copy of submission documents is included.

☐ NO, a redacted copy of submission documents is not included. I understand that a full copy of non-

redacted submission documents will be released if requested.

Note:

If a redacted copy of the submission documents is not provided with responder’s response packet, and

neither box is checked, a copy of the non-redacted documents, with the exception of financial data (other

than pricing), shall be released in response to any request made under the Arkansas Freedom of Information

Act (FOIA). See Bid Solicitation for additional information.

Execution of Responder’s Response

Responder's signature below shall represent and warrant the responder's agreement to and compliance with

all requirements, specifications, and terms and conditions within this solicitation. The undersigned official

must be duly authorized to bind the responder to a resultant contract. (See Proposal Signature Page in

Section 1 of this solicitation).

Authorized Signature:

Printed/Typed Name:

Title:

Date:

Request for Proposal CAW-26-06

Page 3

SECTION 1 – GENERAL INFORMATION

• Do not provide responses to items in this section unless specifically and expressly required.

1.1 PURPOSE

This Request for Proposal (RFP) has been issued by Central Arkansas Water (CAW) for a qualified and interested

party providing and configuring a comprehensive Cross Connection Control System.

1.2 BACKGROUND INFORMATION

Central Arkansas Water (CAW or the Utility) administers a Cross Connection Control Program (CCCP) to protect the

public drinking water system by managing regulatory compliance activities related to backflow prevention. CAW

serves a population of approximately 500,000 people through roughly 214,000 metered retail and wholesale

connections located across Pulaski, Saline, Grant, Perry, Lonoke, White, and Faulkner counties. CAW is seeking to

replace its existing Cross Connection Control management system with a modern, scalable Software-as-a-Service

(SaaS) solution that will serve as the system of record for CCCP operations. The program currently manages more

than 17,000 compliance tests annually across commercial, residential, and fire service accounts, with testing volumes

and program complexity expected to increase over time due to regulatory and operational changes. The system

supports multiple categories of users, including internal CAW staff responsible for program administration, external

certified testers who submit test results and documentation, and customers who require access to compliance and

testing information. This solicitation is limited to the procurement, implementation and configuration of a Cross

Connection Control management system and related services.

1.3 TYPE OF CONTRACT

A term contract will be awarded to a single Vendor. Contract extension period will be determined at the time of the

contract award.

1.4 ISSUING OFFICE

A. The CAW Purchasing Section, as the issuing office, is the sole point of contact throughout this procurement

process.

B. Responder questions regarding this solicitation should be made through the CAW buyer listed on page one (1)

of this solicitation.

1.5 CONE OF SILENCE

All communication(s) pertaining to this solicitation shall be directed to the CAW buyer listed on page one (1) of this

solicitation, or his or her designee. CAW has imposed an absolute prohibition against any communication or contact

("Cone of Silence") with any other CAW personnel, CAW consultant, or Central Arkansas Water Commission (CAWC)

member regarding this solicitation process.

The prohibition begins with the publication of this solicitation document, remains in place through the CAW solicitation

and award process, and ends only after CAW has executed a contract with the successful responder. The prohibition

is suspended only when the CAW Buyer, or his or her designee, initiates or consents to a meeting or communications

for the purpose of clarifying a solicitation or another solicitation-related action.

A violation of this policy may result in the disqualification of an offending responder’s response.

1.6 CLARIFICATION OF RFP AND QUESTIONS

A. Responders may send questions requesting clarification of information contained in this solicitation. Questions

should be submitted by 4:00 p.m., Central Time on February 20, 2026. Submit written questions by email to the

CAW buyer as shown on page one (1) of this solicitation.

1. For each question submitted, the responder should reference the specific solicitation item number to which

the question refers.

2. Responders’ written questions will be consolidated and responded to by CAW. CAW's consolidated written

response is anticipated to be emailed to responders by 4:00 p.m., Central Time on February 25, 2026.

Request for Proposal CAW-26-06

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B. Responders may contact the CAW Purchasing Section with procurement-related questions at any time prior to

the RFP opening date and time. Answers to verbal questions may be given as a matter of courtesy and must

be evaluated at the responder’s risk.

1.7 DEFINITION OF REQUIREMENT

A. The words “must” and “shall” signify a requirement of this solicitation and that responder’s agreement to and

compliance with that item is mandatory.

B. Exceptions taken to any requirement in this solicitation, whether submitted in the responder’s proposal or in

subsequent correspondence, may cause the responder’s proposal to be disqualified.

C. Responder may request exceptions to non-mandatory items. Responder should clearly explain the requested

exception and should reference the specific solicitation item number to which the exception applies.

1.8 DEFINITION OF TERMS

A. CAW has made every effort to use industry-accepted terminology in this solicitation and will attempt to further

clarify any point of an item in question as indicated in Clarification of RFP and Questions.

B. "Central Arkansas Water", "CAW", and "Utility" are used synonymously in this document.

C. “Central Arkansas Water Commission”, “CAWC”, and the “commission” are used synonymously in this document.

D. The words “bidder” , “vendor”, and “responder” are reused synonymously in this document.

E. The terms “Request for Proposal”, “RFP”, and “solicitation” are used synonymously in this document.

F. The terms “bid”, “proposal”, "submission", and "response" are used synonymously in this document.

1.9 RESPONSE DOCUMENTS

A. Original Response

Responder’s original proposal (i.e., Proposal and Firm’s Pricing Document), be sent via email to

procurement@carkw.com in PDF format on or before the established RFP opening date and time. The price

proposal must be in a separate email. (Procurement will confirm receipt of the submittal. Feel free to contact

Bridgette Johnson at 501-377-1210 for confirmation.

1. Proposal

a. Responder's proposal should include the following:

i. Original signed Proposal Signature Page. (See Proposal Signature Page below.)

ii. Response to the Information for Evaluation section of this solicitation.

iii. Other documents and/or information may be expressly required in this solicitation.

b. Responder's original proposal should include a Table of Contents and should be indexed and tabbed.

c. DO NOT include any other documents or ancillary information, such as a cover letter or

promotional/marketing information.

2. Firms Pricing Document (See Pricing)

a. Responder should also submit one (1) electronic copy of the Pricing Document, to

procurement@carkw.com .

Request for Proposal CAW-26-06

Page 5

B. Redacted Copy of the Proposal (optional). In addition to the original proposal, the following items may be

submitted:

1. One (1) redacted copy (marked “REDACTED” in the subject line) of the original proposal to

procurement@carkw.com .(See Proprietary Information.)

C. Additional documentation, please provide the following:

1. Copy of Form W-9, Request for Taxpayer Identification Number and Certification, Rev. October 2018

1.10 ORGANIZATION OF RESPONSE DOCUMENTS

A. It is strongly recommended that responders adhere to the following format and suggestions when preparing their

response.

B. The original Proposal and all copies should be indexed and tabbed, and should be arranged in the following

order:

• Completed and signed Proposal Signature Page.

• Table of Contents. The Table of Contents should itemize the contents by section, subsection, and page

numbers.

• Signed Addenda, if applicable.

• Other documents and/or information may be expressly required in this solicitation. Label documents and/or

information so as to reference the solicitation item number.

• Response to the Information for Evaluation section of this solicitation.

1.11 PROPOSAL SIGNATURE PAGE

A. An official authorized to bind the responder(s) to a resultant contract must sign the Proposal Signature Page

included in this solicitation.

B. Responder’s signature on Proposal Signature Page shall represent and warrant responder’s agreement that

either of the following may cause the responder’s proposal to be disqualified:

1. Additional terms or conditions submitted intentionally or inadvertently.

2. Any exception that conflicts with a requirement of this solicitation.

C. Responder's signature on the Proposal Signature Page shall represent and warrant the following:

1. Responder has completely reviewed this solicitation and any addenda.

2. Responder's agreement to and compliance with all requirements, specifications, and terms and conditions within

this solicitation. (See Definition of Requirement.)

3. Responder's agreement to and compliance with all laws relating to State and Federal Equal Opportunity and

Non-Discrimination requirements and conditions of employment, in addition to all federal, State, and local

laws.

4. Responder has provided information in response to this solicitation that is both accurate and true.

1.12 PRICING

See Attachment One: Submit pricing document in a separate email. Email subject line: RFP 26-06

Cross Connection Control System Pricing.

1.13 NONCOLLUSION

Responder shall represent and warrant that in connection to a response to this solicitation:

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Cross Connection Control (SaaS) System

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See also