Ticket Management System

Location:	Florida
Posted:	Apr 27, 2025
Due:	Apr 26, 2026
Agency:	State Government of Florida
Type of Government:	State & Local
Category:	65 - Medical, Dental, and Veterinary Equipment and Supplies 70 - General Purpose Information Technology Equipment (including software). D - Automatic Data Processing and Telecommunication Services R - Professional, Administrative and Management Support Services
Solicitation No:	RFSQ-12457
Publication URL:	To access bid details, please log in.

Request for Statement of Qualifications Ticket Management System Department of Legal Affairs (DLA)

Advertisement Status: OPEN

Last Edit Date/Time: 04/26/2025, 05:48 AM

Advertisement Number: RFSQ-12457

Agency Advertisement Number: DLA RFQ 2024.13

Version Number: 1

Published Date/Time: 04/26/2025 05:48 AM

Start Date/Time: 04/26/2025 05:48 AM

End Date/Time: 04/26/2026 06:00 AM

Responses Open Date/Time: 05/24/2025 06:00 AM

Commodity Codes

Code	Description
43231501	Helpdesk or call center software

The Florida Department of Legal Affairs, Office of the Attorney General (OAG), maintains a help desk ticket management system within HCL Notes and it is used by several business units (Human Resources, Information Technology, Finance, Purchasing, Contracts, Maintenance, Mail Room, Records, Print Shop, etc.). The existing ticketing system was developed internally by OAG’s Information Technology business unit. The OAG is searching for a responsive Respondent to provide a software product to replace the existing ticketing system. The proposed solution must be easy to use and able to assign requests to each unit’s staff members, and when complete, close out the ticket.

The number of users would depend on how the user is defined, i.e. is it the help desk staff or anyone who submits a ticket? If it is anyone that submits a ticket, the potential number is 1,400.

Please direct all questions to:

Name: Amy Marshall

Phone: (850) 414-3415

Address: 107 West Gaines Street Tallahassee, FL 32399

Email: Amy.Marshall@myfloridalegal.com

Description	Date/Time
DLA 2024.13 Ticket Management System	Apr 26, 2025, 5:48:11 AM

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Ticket Management System

See also