Ticket Management System
| Location: | Florida |
|---|---|
| Posted: | Apr 27, 2025 |
| Due: | Apr 26, 2026 |
| Agency: | State Government of Florida |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | RFSQ-12457 |
| Publication URL: | To access bid details, please log in. |
| Code | Description |
| 43231501 | Helpdesk or call center software |
The Florida Department of Legal Affairs, Office of the Attorney General (OAG), maintains a help desk ticket management system within HCL Notes and it is used by several business units (Human Resources, Information Technology, Finance, Purchasing, Contracts, Maintenance, Mail Room, Records, Print Shop, etc.). The existing ticketing system was developed internally by OAG’s Information Technology business unit. The OAG is searching for a responsive Respondent to provide a software product to replace the existing ticketing system. The proposed solution must be easy to use and able to assign requests to each unit’s staff members, and when complete, close out the ticket.
The number of users would depend on how the user is defined, i.e. is it the help desk staff or anyone who submits a ticket? If it is anyone that submits a ticket, the potential number is 1,400.
Please direct all questions to:| Description | Date/Time |
| DLA 2024.13 Ticket Management System | Apr 26, 2025, 5:48:11 AM |
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