Customer Centricity
| Location: |
Maryland |
| Posted: |
Nov 1, 2024 |
| Due: |
Nov 14, 2024 |
| Agency: |
State Government of Maryland |
| Type of Government: |
State & Local |
| Category: |
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| Solicitation No: |
BPM047129 |
| Publication URL: |
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ID:
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BPM047129
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Title:
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Customer Centricity
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Status:
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Open
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Due / Close Date:
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11/14/2024
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Publish Date:
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11/1/2024 2:02:48 PM
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Main Category:
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Education and Training Services
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Solicitation Type:
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Request for Quote
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Issuing Agency:
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The Secretary’s Office
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Title
Customer Centricity
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Alternate ID
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Main Category
Information Technology Broadcasting and Telecommunications
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Procurement Officer / Buyer
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Email
CNapoli1@mdot.state.md.us
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Solicitation Summary
MDOT is seeking the services from one (1) Contractor to provide training with experience and expertise directly related to Customer Centricity and Change Management. MDOT will be hosting a series of on-site workshops, virtual sessions and web-based training. The targeted audience will be Executives, Directors, Managers and Employees. MDOT requires all training curriculum materials to be tailored for each specific group and branded with the MDOT Logo.
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Additional Instructions
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Project Cost Class
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Pre-Bid Conference Information
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Pre-Bid Conference Date (EST)
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Pre-Bid Conference Details
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Small Business Reserve Designation
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Procurement Program Participation Goals
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VSBE Participation (%)
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MBE Participation (%)
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African American MBE Participation (%)
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Asian American MBE Participation (%)
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Hispanic American MBE Participation (%)
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Women-Owned MBE Participation (%)
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DBE Participation (%)
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SBE Participation (%)
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Socio Economic Participation Criteria
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RFx Documents for Customer Centricity (BPM047129) - Lot : 1 / Round : 1
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Title
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Type
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Att.
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Last Modified on UTC-4
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Creation Date UTC-4
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Validity End Date
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APP #6
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Attachments & Appendixes (Approved)
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11/1/2024 1:59:18 PM
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11/1/2024 1:59:18 PM
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Contract
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Attachments & Appendixes (Approved)
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11/1/2024 1:58:14 PM
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11/1/2024 1:58:00 PM
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Abbev & Definitions
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Attachments & Appendixes (Approved)
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11/1/2024 1:56:50 PM
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11/1/2024 1:56:35 PM
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Pricing Instructions
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Attachments & Appendixes (Approved)
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11/1/2024 1:54:21 PM
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11/1/2024 1:53:31 PM
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Price Sheet
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Specification Document (Approved)
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11/1/2024 1:51:28 PM
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11/1/2024 1:51:28 PM
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Customer Centricity and Change Management Training
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Technical Documents (Approved)
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11/1/2024 1:49:22 PM
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11/1/2024 1:49:22 PM
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