NEW HANOVER COUNTY DETENTION FACILITY
COMPREHENSIVE HEALTHCARE SERVICES
RFP # 26-0305
_____________________________________________________________________
COUNTY COMMISSIONERS
LEANN PIERCE, CHAIR
DANE SCALISE, VICE-CHAIR
BILL RIVENBARK
STEPHANIE WALKER
ROB ZAPPLE
CHRIS COUDRIET, COUNTY MANAGER
TABLE OF CONTENTS
Section 1
Section 2
Section 3:
Advertisement-Request for Proposal
Instructions and General Conditions
2.1 Schedule
2.2 Proposer Instructions
Specifications
I
Overview
A. Purpose
B. Term of Contract
C. Price Adjustment
D. Background
E. Definitions
F. New Hanover County Equipment and Personnel
G. Statement of Needs and Requirements
Section 4
Section 5
Section 6
Section 7
Section 8
II Program Requirements and Specifications
A. Administrative Requirements
B. Personnel Requirements
C. Pharmaceutical Requirements
D. Care and Treatment Requirements
E. Outside Specialty Services, Procedures, Emergency
Care and Hospitalization
F. Laboratory and Radiology Services
G. Materials, Supplies, and Equipment
H. Medical Records Requirements
I. Utilization Management Requirements
J. Quality Assurance Requirements
K. Financial Requirements
L. Inspection and Acceptance
M. Invoice Payment
N. Drug Free Workplace
O. Behavior of Contractor’s Personnel
P. Cancellation of Contract
Q. Qualifications of Proposer
Qualifications and Submission Requirements
Evaluation and Award Criteria
Bid Proposal Form
Forms
Draft Contract
______________________________________________________________________________
RFP # 26-0305
Comprehensive Healthcare Services
Page 2 of 40
Section 1
Advertisement
NEW HANOVER COUNTY DETENTION FACILITY
COMPREHENSIVE HEALTHCARE SERVICES
RFP # 26-0305
New Hanover County Sheriff’s Office is soliciting proposals for Comprehensive
Healthcare Services for the Detention Facility.
Electronic proposals shall be emailed to Lena Butler, Purchasing Supervisor,
marked in the subject line “HEALTHCARE SERVICES– RFP # 26-0305” will be
accepted until 5:00 P.M. EST, Friday, April 10, 2026.
Interested Proposers must attend a Mandatory Pre-Proposal Conference at
10:00 AM EST on Thursday, March 19, 2026 at the New Hanover County
Detention Facility located at 3950 Juvenile Center Road, Castle Hayne, NC,
28429. Attendees will be offered an opportunity to view the Detention Medical
Facility directly after the conclusion of the meeting.
Instructions for submitting bids and completing requirements and information may
be obtained by visiting the County’s website at https://www.nhcgov.com/bids.aspx.
New Hanover County reserves the right to accept or reject any or all proposals and
to make the award which will be in the best interest of the County.
Released: Friday, March 6, 2026
______________________________________________________________________________
RFP # 26-0305
Comprehensive Healthcare Services
Page 3 of 40
Section 2 Instructions and General Conditions
2.1 Schedule
Release
Deadline for Questions Prior to Pre-
proposal Meeting
Pre-proposal Meeting
Deadline for Additional Questions
Response for Questions
Friday, March 6, 2026
Thursday, March 12, 2026 by 5:00 PM
Thursday, March 19, 2026 at 10:00 AM
Thursday, March 26, 2026 at 5:00 PM
Thursday, April 2, 2026
Deadline for Receipt of Proposals
Friday, April 10, 2026 at 5:00 PM EST
Email lbutler@nhcgov.com
Proposed Date of Award
TBD
2.2 Proposer Instructions
2.2.1 In order for a proposal to be considered, it must be based on terms,
conditions, and specifications contained herein and must be a
complete response to this RFP.
The proposal must be submitted electronically to Lena Butler,
Purchasing Supervisor lbutler@nhcgov.com. Please be sure to
include “RFP 26-0305 Comprehensive Healthcare Services” in the
subject line.
2.2.2 No telephone or facsimile proposals will be considered. Proposals
received after the time and date for closing will not be considered.
2.2.3
A Mandatory Pre-Proposal Meeting will be held at 10:00 A.M.,
EST, on Thursday, March 19, 2026, at the New Hanover County
Detention Facility located at 3950 Juvenile Center Road, Castle
Hayne, NC, 28429.
The purpose of this Meeting is to allow all potential Proposers an
opportunity to ask questions and obtain clarifications relative to this
solicitation.
______________________________________________________________________________
RFP # 26-0305
Comprehensive Healthcare Services
Page 4 of 40
Proposers are to submit their initial questions to
lbutler@nhcgov.com by 5:00 PM March 12, 2026. These questions
will be discussed at the pre-proposal meeting.
Any changes resulting from this meeting will be issued in a written
addendum to the solicitation and posted on the County’s website at
https://www.nhcgov.com/bids.aspx
Attendees will also be offered an opportunity to view the Detention
Medical Facility directly after the conclusion of the meeting.
Following the pre-proposal meeting, any additional questions should
be sent to lbutler@nhcgov.com.
Questions and responses affecting the scope of the services will be
provided to all Proposers by issuance of an Addendum. This second
round of questions shall be received no later than 5:00 P.M., EST,
Thursday, March 26, 2026.
2.2.4 The deadline for receipt of all proposals is Friday, April 10, 2026, at
5:00 PM, EST. Any Proposals received after the scheduled closing
time will not be accepted.
2.2.5 New Hanover County reserves the right to allow or disallow minor
deviations or technicalities should the County deem it to be in the
best interest of the County. New Hanover County shall be the sole
judge of what is to be considered a minor deviation or technicality.
2.2.6 Should a Proposer find discrepancies in, or omissions from the
documents, or should he/she be in doubt as to their meaning, he/she
should at once notify the County, and a written addendum shall be
issued if necessary. The County will not be responsible for any oral
instructions. Acknowledgment of any addendum received shall be
noted on the proposal in the attachment provided. In closing of a
contract, any addendum issued shall become a part thereof. The
original RFP document must also be signed.
2.2.7 The County reserves the right to conduct discussions with Proposers,
and to accept revisions of proposals, and to negotiate price changes.
During this period of discussion, the County will not disclose any
______________________________________________________________________________
RFP # 26-0305
Comprehensive Healthcare Services
Page 5 of 40
This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.
