Inmate Commissary Services

The County of Santa Cruz invites sealed proposals from fully licensed, insured, bonded, and certified CONTRACTORS to furnish all labor, tools, equipment, and incidentals required to provide Inmate Commissary Services .

Established in 1850 as one of the state’s original 27 counties, the County of Santa Cruz was originally called Branciforte. The name was later changed to Santa Cruz, which is “holy cross” in Spanish. The County of Santa Cruz geographically is the second smallest county within the State of California yet it has one of the largest unincorporated area populations. The 2020 estimated population for the County of Santa Cruz by the U.S. Census Bureau was 270,861. The County encompasses an urban service area of 440 square miles.

Background & Present Commissary Service
The Sheriff’s Correctional Bureau currently uses Executive Information Services (“EIS”) as the Jail Management System to store incarcerated person records.

Keefe Commissary Network (“Keefe”) currently provides the software for our Inmate Trust Fund Accounting/Commissary system. This system interfaces with our inmate telephone services provider, ICSolutions (“ICS”) and our tablet provider, Smart Communications.

Keefe also currently provides Commissary services at all Correction Facilities. Listed below are the sites where Commissary is required:

• Main Jail, 259 Water Street, Santa Cruz, CA 95060
• Blaine Street, 141 Blaine Street, Santa Cruz, CA 95060
• Rountree Medium Facility, 90 Rountree Lane, Watsonville, CA 95076
• Rountree Rehabilitation and Re-Entry Facility, 100 Rountree Lane, Watsonville, CA 95076

The average total daily population in 2023 for these facilities was 390 incarcerated persons with a rated capacity of 511.

Commissary is ordered by our electronic tablet system and scantron-type order forms are currently used at the Main Jail. These orders are scanned/uploaded by Keefe staff and sent electronically to Keefe’s warehouse to be filled. Keefe staff processes the orders and deducts the money from the Inmate Trust Fund accounts.

The Contractor will be expected to provide new kiosks and shall provide and maintain all related equipment, including supplying paper, ink, etc.

The following is a history of total gross Commissary sales for all four (4) Facilities for the last three (3) fiscal years:

FY 23/24 $174,534
FY 22/23 $ 209,435
FY 21/22 $ 189,394