Salesforce Support Services

The CFPB Enterprise Platforms Team’s (EPT) Salesforce Program within CFPB’s Technology & Innovation (T&I) Division has a need to obtain expert Salesforce support services. Salesforce is a key strategic platform of the Bureau that is leveraged to deliver comprehensive solutions for Bureau staff, Partners, and Consumers. The EPT utilizes Agile development process to implement and maintain a portfolio of Salesforce applications and services in support of multiple CFPB divisions in achieving their missions. These systems enable focus on prioritized, essential work that directly supports the Bureau’s statutory responsibilities. The services procured under this contract will support the applications that reside on the Salesforce platform including, but not limited to Mosaic (Consumer Complaint Tracking System), Supervision and Examination System (SES), Non-Bank Registration (NBR), CFPB Collect, Enforcement Matter Management system, Informal Guidance Inquiry Management System (IG IMS), Legal Division Matter Management (LDMM) and more. These systems enable the Bureau to deliver on its statutorily mandated requirements. The Salesforce support staff focuses on prioritized, essential work that directly supports the Bureau’s statutory responsibilities.