Elevator and Amusement Device Inspection Invoicing and Permitting Systems

Location:	North Carolina
Posted:	Mar 24, 2026
Due:	Apr 8, 2026
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	H - Quality Control, Testing, and Inspection Services J - Maintenance, Repair, and Rebuilding of Equipment
Solicitation No:	Doc2088983433
Publication URL:	To access bid details, please log in.

Solicitation Number:	Doc2088983433
Project Title:	Elevator and Amusement Device Inspection Invoicing and Permitting Systems
Description:	The North Carolina Department of Labor (NCDOL) is seeking information from qualified vendors regarding solutions to modernize and replace its existing Elevator and Amusement Device inspection and permitting systems.The current systems have been in place for over 15 years and no longer adequately support modern business processes, data integration, or reporting needs. NCDOL is pursuing a comprehensive, scalable solution that supports end-to-end operations including: Device inspection request, Permit submission and approval, Inspection scheduling and execution, Reporting and compliance tracking, Invoicing and financial system integration.
Opening Date:	4/8/2026 2:00 PM
Posted Date:	3/25/2026
Status:	Open
Department:	DEPARTMENT OF LABOR


Solicitation Number * Doc2088983433	Department DEPARTMENT OF LABOR	Status Reason Open
Opening Date 2026-04-08T14:00:00.0000000	Posted Date * 2026-03-24T16:11:07.0000000Z	Primary Commodity Code Software or hardware engineering
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Teresa West
Description The North Carolina Department of Labor (NCDOL) is seeking information from qualified vendors regarding solutions to modernize and replace its existing Elevator and Amusement Device inspection and permitting systems.The current systems have been in place for over 15 years and no longer adequately support modern business processes, data integration, or reporting needs. NCDOL is pursuing a comprehensive, scalable solution that supports end-to-end operations including: Device inspection request, Permit submission and approval, Inspection scheduling and execution, Reporting and compliance tracking, Invoicing and financial system integration.

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REQUEST FOR INFORMATION # 11-03242026

Elevator and Amusement Bureau

Inspection Request Process Invoice Reporting Software

Date of Issue: March 24, 2026

Direct all inquiries concerning this RFI to:

Teresa West

Procurement Officer

Email: dol.purchasing@labor.nc.gov

RFI Number: 11-03242026

STATE OF NORTH CAROLINA

Department of Labor

Refer ALL Inquiries regarding this RFI to:

Teresa West

Procurement Officer

dol.purchasing@labor.nc.gov

919-707-7754

REQUEST FOR INFORMATION (RFI) NO. 11-03242026

Issue Date: March 24, 2026

Due Date: April 8, 2026

Commodity No. and Description: 81111500 - Software or

hardware engineering

Description: Inspection Request Process Invoice Reporting

Software

RFI SUBMITTAL: Vendor’s response to this RFI must be submitted through the Sourcing Tool. For training on

how to use the Sourcing Tool to Vendors should go to the following site:

https://eprocurement.nc.gov/training/vendor-training.

Questions or issues related to using the Sourcing Tool itself can be directed to the North Carolina eProcurement

Help Desk at 888-211-7440, Option 2. Help Desk representatives are available Monday through Friday from 7:30

AM EST to 5:00 PM EST.

NOTICE TO VENDOR

Request for Information (RFI) will be received at this office until April 8, 2026, 2:00 PM EST on the day of

opening.

QUESTIONS

Submit written questions to dol.purchasing@labor.nc.gov until April 8, 2026. Questions may be submitted by e-

mail to dol.purchasing@labor.nc.gov. Please insert “RFI No.11-03242026 - Questions” in the subject matter of

your e-mail. A summary of all questions and answers will be posted to the electronic Vendor Portal (eVP),

https://evp.nc.gov), as an addendum to this RFI on or about April 15, 2026.

EXECUTION

VENDOR NAME:

E-MAIL:

STREET ADDRESS:

P.O. BOX:

ZIP:

CITY & STATE:

TELEPHONE NUMBER: TOLL FREE TEL. NO:

TYPE OR PRINT NAME & TITLE OF PERSON SIGNING:

FAX NUMBER:

AUTHORIZED SIGNATURE:

DATE:

RFI Number: 11-03242026

1.0 EXECUTIVE SUMMARY

The intent of this Request for Information (RFI) is to gather information for a possible future solicitation, which

may result in a contract for the North Carolina Department of Labor.

THE DEPARTMENT MAKES NO COMMITMENT TO ACQUIRE ANY SERVICES UNDER THIS RFI. DEPARTMENT

WILL NOT PAY FOR INFORMATION RECEIVED IN RESPONSE TO THE RFI. THE VENDOR SOLEY BEARS ANY COSTS

INCURRED IN PREPARATION AND SUBMISSION OF A RESPONSE.

This RFI is issued for information and planning purposes only and does not constitute a solicitation. Responses

to the RFI will not be returned nor will the Department confirm receipt of the RFI response. Whatever

information is provided in response to this RFI will be used to assess tradeoffs and alternatives available for

determining how to proceed in the acquisition process. Responses to this RFI are not offers and cannot be

accepted by the Department to form a binding contract.

All interested vendors are requested to provide a written response to the questions below. A response to this

RFI is necessary to assist the Department in determining the potential levels of interest, adequate competition,

market maturity, and service capabilities within the business community.

The Department requests detailed vendor specific and industry standard information on how your firm would

address the items in the following sections of this RFI.

2.0 RFI PROCEDURES

The Department recognizes that considerable effort may be required in preparing a response to this RFI.

However, respondents are advised that this is a request for information only, and not a request for services.

Respondents shall bear all costs for preparing their RFI response. Respondents to this RFI are asked to be

thorough and concise.

Entities who submit documentation in response to this RFI may be invited to present their ideas. An in-person

presentation by an entity that submits documentation or participates in discussion or demonstrations in

response to this RFI will not serve as a basis for precluding that entity from responding to any future solicitation

regarding handling and disposition services.

All responses, inquiries, or correspondence relating to or in reference to this RFI, and all documentation

submitted by the various respondents shall become the property of the Department when received. The

responses to this RFI, any follow-up questions and presentations to the Department may be used to develop

any future solicitation.

2.1 Schedule

Respondents will have 15 calendar days to prepare their submissions to this RFI. Responses must be received

by the date and time specified in this RFI. Respondents may also be invited to present and discuss their

solutions. This could be virtually or in person. Respondents will be notified of the specific date and time at least

two (2) weeks in advance of their presentation.

2.2 Clarification Questions

Clarification questions regarding this RFI will be accepted until specified time on the cover sheet of this RFI. All

questions must be submitted in writing to the email address specified on the cover sheet of this RFI. An

addendum containing clarification questions, and their answers will be issued as an addendum to this RFI,

though eVP.

2.3 Response

The Department is not interested in brochures or “boilerplate” responses. Instead, responses should clearly

define how the Vendor’s proposed solution(s) would meet the Department’s business requirements. Any issues

or exceptions to the Department’s requirements should also be identified and explained in detail. The Vendor

shall provide the following in their response:

RFI Number: 11-03242026

1. Transmittal Letter

The transmittal letter should be in the form of a standard business letter and should be signed by a

respondent-authorized individual. It should note the following:

a) A statement that deviations are included, if applicable.

b) A statement that proprietary information is included, if applicable.

2. General Information

Respondent information:

a) Name of Company

b) Contact Person

c) Address, Telephone Number, Email Address

d) Brief history of company

3. Content

Interested firms shall submit a response to this RFI together with:

• Marketing materials including information on your firm

• Detailed description of the product(s), services and capabilities available to the Department

• Representative cost estimates

• Recommended implementation strategy

• Timeline estimates

• References from current clients who received the same services as described in the RFI response

The response should define all services that will be required by the proposed solution. The response

should also include:

• The vendor’s understanding of the project and services by addressing the Department’s business

requirements;

• An estimated total cost of ownership for the solution including continued compliance with

emerging industry standards.

4. Cost and Schedule Estimates

These cost estimates are not formal quotes and have no bearing on any future solicitation for solutions.

This information is for research and planning purposes only.

i) Cost Estimates for initial solution implementation to include hardware, software and services.

ii) Cost Estimate for total cost of ownership

iii) Define any limitations to cost estimates

iv) Describe DEPARTMENT resources required to implement and support solution

v) Describe all related charges or fees, for a solution proposed.

5. Multiple Responses

Multiple responses will be accepted from a single vendor provided that each response is

comprehensive, meets all of the state’s requirements, and is truly unique. Please submit responses

separately and clearly indicate responses as “Response #1, Response #2, etc.

RFI Number: 11-03242026

3.0 CONFIDENTIAL INFORMATION

In accordance with 09 NCAC 06B.0103 the State may maintain confidentiality of certain types of information

described in N.C. Gen. Stat. 132-1 et. seq. Such information may include trades secrets defined by N.C. Gen. Stat.

132-1.2. Respondents may designate appropriate portions of its response confidential, consistent with and to the

extent permitted under the Rules and Statutes set forth above, by marking the pages containing confidential

information with boldface type at the top and bottom of each such page stating “CONFIDENTIAL.” By so marking

any page, the Respondent warrants that is has formed a good faith opinion, having received such necessary or

proper review by counsel and other knowledgeable advisers that the portions marked confidential meet the

requirements of the Rules and Statutes set forth above. The State may serve as custodian of Respondent’s

confidential information and not as an arbiter of claims against Respondent’s assertion of confidentiality. If an

action is brought pursuant to N.C. Gen. Stat. 132-9 to compel the State to disclose information marked

confidential, the Respondent agrees that it will intervene in the action through its counsel and participate in

defending the State, including any public official(s) or public employee(s). The Respondent agrees that it shall hold

the State and any official(s) and individual(s) harmless from any and all damages, costs, and attorney’s fees

awarded against the State or official or individual in the action. The State agrees to promptly notify the Respondent

in writing of any action seeking to compel disclosure of Respondent’s confidential information. The State shall

have the right, at its option and expense, to participate in the defense of the action through its counsel. The State

shall have no liability to Respondent with respect to the disclosure of Respondent’s confidential information

ordered by a court of competent jurisdiction pursuant to N.C. Gen. Stat. 132-9 or other applicable law.

All information received in response to the RFI that is marked Confidential will be handled accordingly. The

Department shall not be liable for or suffer any consequential damages for any proprietary information submitted

and not properly identified. Proprietary information will be safeguarded in accordance with the applicable state

regulations.

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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Elevator and Amusement Device Inspection Invoicing and Permitting Systems

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