RFP- IAWWTF SCADA

Location:	New York
Posted:	May 11, 2026
Due:	Jun 11, 2026
Agency:	City of Ithaca
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services
Publication URL:	To access bid details, please log in.

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ITHACA AREA WASTEWATER TREATMENT

FACILITY

On-Call SCADA Service Contract

Request for Proposals

Posting Date: 05/11/26

Submission Deadline: 06/11/26

Ithaca Area Wastewater Treatment Facility

525 Third Street

Ithaca, NY 14850

The City of Ithaca is requesting proposals from qualified firms or individuals to establish an

on-call contractual relationship with a qualified SCADA and I&C service provider to support

ongoing maintenance and modernization of existing systems.

This document outlines the scope of work for an On Call SCADA Service Contractor.

Electronic proposals will be accepted until 06/11/26, at 5:00 PM. Proposals shall be

submitted by email* to:

bzarzynski@cityofithaca.org

*An email reply will be sent confirming the City’s receipt of the proposal. Please contact the City if you do not receive

a confirmation email within two business days.

Summary

This solicitation seeks a Contractor capable of supporting both legacy and new control infrastructure while

maintaining system integrity, operational reliability, and cybersecurity compliance. The City’s goal is to

establish an on-call contractual relationship with a qualified SCADA and I&C service provider to support:

 Integration of new process equipment and control infrastructure

 Ongoing maintenance, on-call troubleshooting, and modernization of existing SCADA and

I&C systems; and

 Implementation of cybersecurity measures consistent with CIRSA, CISA, and ISA/IEC 62443

guidance to enhance reliability, resiliency, and system integrity. All work shall also comply

with DEC 6 NYCRR Part 750 Wastewater Cybersecurity Regulations.

The selected Contractor shall provide professional, responsive, and technically proficient support services

to ensure seamless coordination between newly implemented systems and existing operational

infrastructure.

Background

1.0 Existing Systems

The Ithaca Area Wastewater Treatment Facility currently operates control and automation systems of varying

age and vendor platforms, including:

 Johnson Controls instrumentation and process control equipment

 Building Automation System (BAS) operating on the Metasys platform

 Limited documentation of SCADA, PLCs, field devices, and network infrastructure

o Typical devices include but are not limited to pumps, motors, blowers, probes, meters, VFDs,

etc.

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The Contractor shall perform field verification, system inventory, and coordination with City staff to document

existing conditions prior to performing work.

1.1 Scope of Work and Deliverables

Capital improvements introduce new process control components, including Programmable Logic

Controllers (PLCs), network architecture, and Human-Machine Interface (HMI) systems, all of which require

integration and coordination within the City’s existing Control System environment. These improvements

also provide an opportunity to implement enhanced cybersecurity controls and standardized system

architecture across both legacy and newly constructed systems.

Proposers shall clearly describe their experience, technical capabilities, service approach, and resources to

perform the Scope of Services outlined below. The selected Contractor shall provide professional SCADA

and I&C support services on an as-needed basis. Services may include, but are not limited to, the following

areas of work:

1.1.1. On-Call Emergency Support

The Contractor shall provide 24/7 on-call response and emergency support for SCADA and I&C system

issues. Responsibilities include, but are not limited to:

 Providing 24/7 availability for emergency response and troubleshooting of SCADA and I&C

system failures. Contractor shall provide emergency response within 2-3 hours of

notification.

 Performing rapid remote and on-site diagnostics, repair, and recovery for software,

programmable logic controller (PLC), and network communication failures.

 Establishing and maintaining defined response time targets and escalation procedures

appropriate to the severity of each incident.

 Implementing and following communication protocols for incident reporting, status updates,

and coordination with City personnel.

Including in the proposal a brief example or summary of the Proposer’s procedures for incident reporting,

escalation, and client communications

1.1.2. Cybersecurity for ICS Networks and Facilities

The Contractor shall support the City in strengthening the cybersecurity posture of its industrial control

system (ICS) environment and associated infrastructure. Services may include, but are not limited to:

 Performing annual or periodic cybersecurity assessments of the City’s ICS networks, remote

telemetry units (RTUs), and process control systems.

 Identifying, documenting, and recommending mitigations for system vulnerabilities in

alignment with CIRSA, CISA, and other applicable industry guidance (e.g., ISA/IEC 62443).

 Providing clear deliverables and documentation, including assessment reports, prioritized

recommendations, and implementation support for approved improvements; and

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 Assisting the City in secure architecture planning, system hardening, and configuration of

existing and new control system components.

Proposers shall include a summary of their experience performing ICS cybersecurity assessments and

system improvements, particularly for municipal or utility environments.

1.1.3. SCADA and I&C Support and Modernization

The Contractor shall provide ongoing support and modernization services for the City’s SCADA and I&C

systems. Services may include, but are not limited to:

 Provide HMI programming and configuration to ensure consistent, intuitive, and user-

friendly operator interfaces across all facilities.

 Boundary flow monitoring and remote communications

 Performing PLC programming, troubleshooting, and data management to support reliable

and efficient control operations.

 Assisting with the integration and consolidation of remote sites, field devices, and operator

interfaces from multiple vendor platforms into a unified, City-managed system.

 Supporting the development or hosting of a secure in-house remote operator data portal,

designed for safe and efficient remote access to authorized users.

 Recommending best-practice service models, staffing approaches, and technology

strategies to enhance long-term system reliability, maintainability, and standardization.

Proposers shall describe their experience supporting and modernizing SCADA and I&C systems for

municipal or utility clients, including examples of prior system integration or modernization projects.

1.1.4. Compliance with Standards

The Contractor shall perform all work in accordance with applicable federal, state, and local regulations,

and in conformance with recognized industry standards governing SCADA, instrumentation, control

systems, and cybersecurity for municipal wastewater operations.

All services, equipment, and deliverables shall meet or exceed current professional and technical

standards, including those established by ISA/IEC 62443, NIST SP 800-82, and CIRSA/CISA cybersecurity

guidance, as applicable. The Contractor shall remain responsible for ensuring compliance with all

manufacturer specifications and accepted engineering practices throughout the term of the Contract.

1.1.5 Future Project List

List of potential future projects the owner and awarded contractor shall discuss and plan for

implementation.

 Cybersecurity assessment

 New dialer system with specific alarm list and texting capabilities

 Critical asset list and associated problems

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 SCADA system improvements. Trend development abilities and new screens.

 Metasys alternative evaluation and HVAC integration into alarms and dialers.

 More comprehensive control over systems, no local passwords. Remote access via high

security link.

 Integrated camera system with remote access capabilities

1.2 Special Conditions/Provisions:

1.2.1. Non-Mandatory Pre-Proposal Meeting and Site Visit: A non-mandatory pre-proposal meeting

and site visit will be held to provide prospective Proposers with an opportunity to gain a clear

understanding of the project requirements, existing conditions, and the Scope of Work.

Attendance is strongly encouraged, as the Ithaca Area Wastewater Treatment Facility includes

multiple process areas and remote system components relevant to this solicitation.

Meeting Details: IAWWTF – 525 Third Street, Ithaca, NY 14850

Date: 05/28/26 at 10am

 Attendance is not required to submit a proposal.

 Statements made during the meeting or site visit shall not modify the solicitation.

RFP Submission Requirements

The City of Ithaca (“City”) encourages prospective partners to submit the following documents

electronically to Brodey Zarzynski.

Submissions will only be accepted via email using the following address and subject line:

Email: bzarzynski@cityofithaca.org

Subject Line: RFP Response, IAWWTF On Call SCADA Service Contract

Responses submitted to this Request for Proposal (RFP) will become property of the City of Ithaca at the

time of submission. Any confidential information, such as a company’s financial status, if required by the

specifications, shall be submitted separately and marked “Confidential.” All responses may be released

pursuant to the Freedom of Information Law. This RFP is subject to the City of Ithaca Purchasing Policy

and Procedure Manual and all applicable local, state, and federal law. All proposals must be submitted by

06/11/26. The City of Ithaca may extend the advertising period of this RFP in its sole discretion.

Each proposal will be evaluated based on the following documents and requirements. Submissions must

include all of the following, including a cover letter, to be deemed complete. Notwithstanding the weight

indicators below, the City reserves sole award discretion.

1. Cover Letter

Provide a cover letter summarizing the applicant’s qualifications, operational experience, and proposed

approach to the execution of this project.

2. Qualification & Capabilities

Describe the qualifications and capabilities of the firm, team, and/or individual(s) as they relate to the

requested project work. If any aspect of the project is to be outsourced, this must be noted in the proposal

and include the outsourced firm’s identifications and qualifications.

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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Bid Title:	RFP- IAWWTF SCADA
Category:	Bids & RFP's from the City
Status:	Open

RFP- IAWWTF SCADA

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See also