DEED RFP Contact Center Services PFML
| Location: | Minnesota |
|---|---|
| Posted: | Jul 17, 2025 |
| Due: | Aug 7, 2025 |
| Agency: | State Government of Minnesota |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 2000017324 |
| Publication URL: | To access bid details, please log in. |
Event Name
DEED RFP Contact Center Services PFML
Business Unit
Employment & Economic Develop
Event ID
2000017324
Event Status
Posted
Buyer Name
Landucci Owen,Talia A
Sealed Event
Yes
Multiple Bids
Not Allowed
Contact Information
Landucci Owen,Talia A
Description
The Department of Employment and Economic Development's ("DEED" or "State") Paid Family and Medical Leave ("Paid Leave") division is requesting proposals for qualified contractors to work closely with representatives from DEED and the Paid Leave Contact Center to provide overflow contact center staffing resources. The selected contractor(s) will be responsible for assisting individuals as they apply for benefits, answering general queries, and transferring calls when necessary. The State anticipates issuing multiple Master Contracts for this work.
For additional information regarding the project, please review the RFP and attachments available in this Event.
DEED WILL NOT BE ACCEPTING PROPOSALS OUTSIDE OF SWIFT. RESPONSES MUST BE SUBMITTED IN THE eSUPPLIER PORTAL OF SWIFT.
RESPONDERS SHOULD CONTACT THE SWIFT HELPDESK AT 651-201-8100 OPTION #1 FOR ASSISTANCE WITH SWIFT.
For additional information regarding the project, please review the RFP and attachments available in this Event.
DEED WILL NOT BE ACCEPTING PROPOSALS OUTSIDE OF SWIFT. RESPONSES MUST BE SUBMITTED IN THE eSUPPLIER PORTAL OF SWIFT.
RESPONDERS SHOULD CONTACT THE SWIFT HELPDESK AT 651-201-8100 OPTION #1 FOR ASSISTANCE WITH SWIFT.
Event Start Date
07/17/2025 03:00 PM CDT
Event End Date
08/07/2025 03:00 PM CDT
Event Round
1
Event Version
1
Event Format
Sell
Event Type
RFx
Edits to Submitted Bids
Yes
Payment Terms
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Line Number
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Bid Mandatory
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Item Description
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Requested Quantity/UOM
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Comments and Attachments
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1
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No
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Price Schedule (also known as Cost Detail) for DEED PFML Contact Center RFP. Enter .01 for the total project on this line. The Cost Detail worksheet, Attachment C, must be completed.
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1.0000
DOLLAR
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