Provide Farebox Upgrades (Public Transportation Dept) Addendum No. 1

Municipality of Anchorage
Suzanne LaFrance, Mayor
Purchasing Department
April 21, 2026
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The Municipality of Anchorage is an equal opportunity employer.
Enclosed is pertinent information for use in preparing your proposal.
Pre-Proposal Conference: N/A
Site Visit: N/A
Questions Due: 12PM Local Time, April 28, 2026
Proposals Due: 12PM Local Time, May 21, 2026
Electronic Submission through BidExpress at or
submission through Sealed Envelope with ONE SIGNED ORIGINAL, single sided, unbound, of your
proposal and, a flash-drive containing a PD BFi dc oEpxyp roefs st h::e M cuonmicpipleatlei typ roofp Aosnaclh, oirnacglued ing
attachments must also be provided.
If applicable, the phone number to call into the Pre-Bid Conferences is 907-343-6089.
Conference lines are opened 5 minutes prior to the Pre-Bid Conference times. To attend
meetings in person, you may do so at 632 W. 6th Avenue, Suite 520, Anchorage, AK 99501. FOR
AUXILIARY AIDS, SERVICES, OR SPECIAL MODIFICATIONS TO PARTICIPATE PLEASE CONTACT THE
PURCHASING DEPARTMENT TO REQUEST REASONABLE ACCOMMODATIONS AT 907-343-4590;
OR wwpur@muni.org
For further information contact Purchasing at (907) 343-4590 or email wwpur@muni.org. All
correspondence should include the RFP number and title.
The Municipality of Anchorage reserves the right to reject any and all proposals and to waive
any informalities in procedures.
Sincerely,
Kim Ovsepyan
Principal RFP Buyer
632 West 6th Ave., Suite 520 | Mail: P.O. Box 196650 | Anchorage, Alaska 99519-6650 | www.muni.org | Phone: 907-343-4590

RFP 2026P024
Public Transportation
Provide Farebox Upgrades
Section 1 - General Information
Section 2 - Rules Governing Competition
Section 3 - Scope of Work
Section 4 - Proposal and Submission Requirements
Section 5 - Evaluation Criteria and Process
Section 6 - Selection Process
Section 7 - Sample Contract
Section 8 - Attachments
The Municipality of Anchorage Purchasing Department is pleased to announce that
we have begun using the Bid Express(R) service at www.bidexpress.com.
Electronic bid submission:
* allows for digitally-signed bids
* eliminates costs for delivery of bid packages
* provides error checking and alerts to omissions before submission
* easily accommodates last-minute changes and price cuts
* automates email notifications to alert vendors of solicitation postings and
solicitation changes
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If you are not a current user, please register for a free vendor account to reference the
Municipality of Anchorage's upcoming advertisements.
For more information about the service, please refer to the Bid Express service's
Knowledge Center here to get started.
For technical assistance, please call the service's Customer Success team at 888-352-
2439, available Monday - Friday from 7:00 am - 8:00 pm (EST). You can also email
them at bidexpress.support@infotechinc.com.
Additional information and notices of solicitation opportunities will be posted on the
Purchasing webpage at Muni.org.
1.0 GENERAL INFORMATION
1.1 Purpose
The Municipality of Anchorage, Public Transportation Department (People
Mover), is soliciting proposals from qualified firms to procure and implement a
unified, account-based fare collection system across the fixed-route fleet.
The solution shall:
* Deliver a consistent rider payment experience across all fixed-route vehicles.
* Support multiple payment media, including smart cards, QR/barcode, and
open payments (contactless debit/credit, mobile wallets).
* Provide a cloud-based SaaS back-office platform with unified reporting,
policy management, and account services.
* Integrate with existing systems (e.g., Avail ETMS, current fareboxes, mobile
ticketing platform) or replace them where proposed.
* Include controlled migration of active fare data, pilot deployment, full fleet
rollout, training, and adoption support.
Period of Performance:
* Pilot deployment on 10 vehicles by Q3 2026.
* Full fleet deployment completed by November 30, 2026.
Contract Term:
Five (5) years with up to two (2) optional renewal periods of two (2) years each,
subject to performance and agency approval.
Project success is defined as a production-operating account-based system on
all People Mover fixed-route vehicles with no customer-visible defects, full
reporting continuity, and full delivery of all Must-Have items in Appendix A.
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1.2 Background
People Mover seeks to modernize its fare collection environment, replacing or
integrating legacy media and devices to achieve account-based operation,
unified reporting, and improved security. The current fare collection ecosystem
includes:
* Genfare fareboxes for on-board cash and magnetic stripe validation.
* Productive Solutions POS for in-person sales and smart card issuance.
* Masabi JustRide mobile ticketing platform for app-based fare purchase.
Today, these systems operate largely in silos with limited integration and manual
reconciliation, creating inefficiencies in reporting, customer account
management, and fare policy enforcement. The upgrade will unify all payment
channels under a single cloud-based SaaS platform, enabling real-time data
exchange, consolidated reporting, and scalable architecture to support future
enhancements such as microtransit and institutional programs.
This modernization is critical to improving rider equity and experience by
introducing features such as fare capping, multi-language support, and account-
based functionality that ensures riders never overpay and can manage their
accounts easily. It also positions the agency for long-term operational efficiency,
reducing manual processes, improving financial integrity, and supporting future
mobility integrations.
1.3 Questions
Any questions regarding this Request for Proposal are to be submitted in writing in
writing via: wwpur@muni.org
For ease of identification please identify the RFP number in the subject line of any
correspondence.
Purchasing Office hours of operation are: 8:00 a.m. to 5:00 p.m. local time Monday
through Friday, excluding Municipal holidays. All questions must be received prior
to the deadline indicated on the RFP cover letter.
1.4 Preparation Costs
The Municipality will not be responsible for proposal preparation costs, nor for costs
including attorney fees associated with any (administrative, judicial, or otherwise)
challenge to the determination of the highest ranked Proposer and/or award of
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contract and/or rejection of proposal. By submitting a proposal each Proposer agrees
to be bound in this respect and waives all claims to such costs and fees.
2.0 RULES GOVERNING COMPETITION
2.1 Examination of Proposals
Proposers should carefully examine the entire RFP and any addenda thereto, and
all related materials and data referenced in the RFP. Proposers should become fully
aware of the nature of the work and the conditions likely to be encountered in
performing the work.
2.2 Proposal Acceptance Period
Award of this proposal is anticipated to be announced within 90 calendar days,
although all offers must be complete and irrevocable for 60 calendar days following
the submission date.
2.3 Confidentiality
The content of all proposals will be kept confidential until the selection of the
Contractor is publicly announced. At that time the selected proposal is open for
review. After the award of the Contract, all proposals will then become public
information.
2.4 Proposal Format
Proposals are to be prepared in such a way as to provide a straightforward, concise
delineation of the Proposer's capabilities to satisfy the requirements of this RFP.
Emphasis should be concentrated on
1) conformance to the RFP instructions.
2) responsiveness to the RFP requirements.
3) completeness and clarity of content.
2.5 Signature Requirements
All proposals must be signed (electronically through BidExpress or manually/
DocuSign) by an officer or other agent of a corporate vendor if authorized to sign
contracts on its behalf; a member of a partnership; the owner of a privately-owned
vendor; or other agent if properly authorized by a power of attorney or equivalent
document. Signature on the "Letter of Transmittal" (See Para 4.3) will meet this
requirement.
Failure to sign the Proposal is grounds for rejection. The name and title of the
individual(s) signing the proposal must be clearly shown immediately below the
signature.
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2.6 Proposal Submission Requirements
2.6.1 Electronic Submission through BidExpress
2.6.1.1 Bid Express :: Municipality of Anchorage
(OR)
2.6.2 Submission through Sealed envelope
2.6.2.1 ONE ORIGINAL, single sided unbound of the proposal
must be received by the Municipality prior to the date and time
specified in the cover letter.
2.6.2.2 IN ADDITION to the copies required by paragraph 2.6.2.1
above, provide a flash drive containing a PDF copy of the
complete proposal, including attachments.
2.6.2.3 All copies of the proposals shall be submitted in a single
sealed cover which shall be plainly marked as a Request for
Proposal Response with the Number and Title prominently
displayed on the outside of the package.
2.6.2.4 Proposals must be delivered or mailed to:
Physical Address
Municipality of Anchorage
Purchasing Department
632 W. Sixth Avenue, Suite 520
Anchorage, AK 99501
2.6.3 Faxed or emailed proposals will NOT be accepted.
2.7 News Releases
News releases by or on the behalf of any Proposer pertaining to the award resulting
from the RFP shall not be made without prior written approval of the Municipal
Purchasing Director.
2.8 Disposition of Proposals
All materials submitted in response to this RFP will become the property of the
Municipality of Anchorage. One copy of the submitted material shall be retained for
the official files of the Purchasing Department and will become public record after
award of the Contract.
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2.9 Oral Change/Interpretation
No oral change or interpretation of any provision contained in this RFP is valid
whether issued at a pre-proposal conference or otherwise. Written addenda will be
issued when changes, clarifications, or amendments to proposal documents are
deemed necessary by the Municipality.
2.10 Modification/Withdrawal of Proposals
A Proposer may withdraw a proposal at any time prior to the final submission date
by sending written notification of its withdrawal, signed by an agent authorized to
represent the agency. The Proposer may thereafter submit a new proposal prior to
the final submission date; or submit written modification or addition to a proposal prior
to the final submission date. Modifications offered in any other manner, oral or written
will not be considered. A final proposal cannot be changed or withdrawn after the
submission date, except for modifications requested by the Municipality after the date
of receipt and following oral presentations.
Modifications to electronically submitted proposals may be made any time prior to
the proposal deadline using BidExpress.
2.11 Late Submissions
PROPOSALS NOT RECEIVED BY THE DATE AND TIME AND AT THE
LOCATION SPECIFIED IN THE RFP COVER LETTER WILL NOT BE
CONSIDERED AND WILL BE RETURNED UNOPENED.
2.12 Rejection of Proposals
The Municipality of Anchorage reserves the right to reject any or all proposals if
determined to be in the best interest of the Municipality.
2.13 Equal Employment Opportunity Contract Compliance
2.13.1 Every municipal contract shall include language substantially the same
as the following: "The contractor will not discriminate against any employee or
applicant for employment because of race, color, religion, national origin,
ancestry, age, sex, sexual orientation, gender identity, marital status, or physical
or mental disability. The contractor will comply with all laws concerning the
prohibition of discrimination including, but not limited to, Title 5 and Title 7 of the
Anchorage Municipal Code."
2.13.2 Every municipal contract shall state, in all solicitations or advertisements
for employees to work under the contract, that all qualified applicants will receive
consideration for employment without regard to race, color, religion, national
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origin, ancestry, age, sex, sexual orientation, gender identity, marital status, or
physical or mental disability.
2.14 Confidential/Proprietary Information
The content of proposals will be kept confidential until the selection of the Contractor
is announced. At that time, the selected proposal is open for review to the competing
proposers only (except for information properly identified as being proprietary). After
the award of the contract, all submitted proposals shall become public information
except for properly identified proprietary information. If a proposer wishes individual
pages, which contain actual business, proprietary information to be held confidential,
each page must be marked and an explanation furnished of its proprietary nature. In
addition to marking individual pages, the Proposal's Cover must also be annotated
with the words "THIS PROPOSAL CONTAINS PROPRIETARY INFORMATION".
"Confidential and Proprietary" information is not meant to include any information
which, at the time of disclosure, is generally known by the public and/or competitors.
MOA's ability to treat information submitted as confidential is limited by Anchorage
Municipal Code. Proposers concerned with the confidentiality of information
submitted should familiarize themselves with the following Anchorage Municipal
Code provisions:
AMC 3.90 Access to Public Records
AMC 3.90.010 Policy
AMC 3.90.020 Definitions
AMC 3.90.030 Information Available to the Public
AMC 3.90.040 Exemptions for Particular Records
2.15 Disadvantaged Business Enterprise (DBE) Goals
NOTICE TO BIDDERS
The U.S. Department of Transportation issued an Interim Final Rule (IFR) on
October 3, 2025, with an immediate effective date. The rule removes race- and
sex-based presumptions in Disadvantaged Business Enterprise (DBE)/Airport
Concessions DBE (ACDBE) qualifications and requires the Alaska Unified
Certification Program (AUCP) to recertify all applicants based on evidence of
social or economic disadvantage.
Until this recertification process is complete for all firms, the Department cannot
count DBE participation toward overall DBE goals. In anticipation of
recertification, the Department is still requiring submission of DBE paperwork
for all projects, to include Good Faith Effort (GFE) and DBE Utilization Forms
with the following guidance:
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As a result:
* There are no mandatory DBE contacts required for Good Faith Effort
(GFE) documentation.
* DBE Commitment Forms may be marked as "Not Applicable".
* Any submitted DBE Utilization Forms should reflect $0.00 DBE
participation.
If you have additional questions, contact the Municipality of Anchorage Office
of Federal Compliance at (907) 343-4897 or Marcy Herman at
marcy.herman@anchorageak.gov for updates on the latest DBE Program
requirements. The Interim Final Rule is available here:
https://www.federalregister.gov/d/2025-19460
3.0 SCOPE OF WORK
3.1 Project Objectives & Intent
The Municipality of Anchorage Public Transportation Department (People Mover) seeks
to procure and implement a unified, account-based fare collection system across the
fixed-route fleet that modernizes rider payment, consolidates reporting, and supports
long-term fare policy improvements. The solution will support smart cards, QR/barcode,
and open payments; provide a cloud-based SaaS back office with unified reporting,
policy management, and account services; and integrate with existing systems (or
replace them where proposed) while including controlled migration of active fare data,
pilot and full-fleet deployment, training, and adoption support. Project success is defined
as a production-operating account-based system on all People Mover fixed-route
vehicles with no customer-visible defects, full reporting continuity, and full delivery of all
Must-Have items defined in Appendix A.
3.2 Governing Documents & Precedence
This Scope relies on the following supporting documents. In the event of conflict, order
of precedence applies:
1. This Consolidated Scope of Work (final mandatory requirements and overall
objectives)
2. Appendix A - Project Items Prioritization Matrix (feature inclusion
governance; only "M - Must-Have" items are in-scope, enforceable, must be
priced and delivered; S/C/W items are out of scope for this phase)
3. Appendix B - Customer Service POS Informational Reference (operational
context only; non-binding)
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4. Appendix C - Existing Fare Collection System Inventory (reference only;
vendor may propose equivalent/replacement devices)
5. Appendix D - Glossary of Technical Terms
Precedence rule: For any feature-level inclusion dispute, Appendix A governs
scope and pricing obligations unless later modified by formal written amendment.
3.3 Core Platform & Software Requirements
The proposed solution shall include the following mandatory capabilities:
Back Office SaaS Platform
* Fully hosted, cloud-native SaaS platform with role-based access control.
* Unified sales and data dashboards for agency staff.
Fare Policy Engine
* Support all agency fare structures, including:
Time-based transfers
o
Concession fares
o
Promotional fares
o
UPass program handling without manual operator validation
o
Fare capping across all electronic media
o
Administrative, Partner, and Retail Portals
* Administrative Portal: Full customer account management.
* Partner Portal: Institutional distribution and reporting.
* Retail Portal: Third-party retail network support.
* Customer Service Issuance & Account Management:
Smart card lifecycle: issuance/personalization, replacement, hot list,
o
balance transfer, product loads, refunds, audit history.
Achieve 3 minutes per card at counter throughput, including photo
o
capture where applicable.
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