Formal Verification and Other Methods for SNAP Error Rate Reduction

State of Georgia
State Entity: Georgia Department of Human Services
Request for Information (RFI)
Event Name: Formal Verification and Other Methods for SNAP Error Rate Reduction
RFI (Event) Number: PE-42700-RFI-2026-000000012
1. Introduction
1.1. Purpose of Procurement
This Request for Information ("RFI") is being issued to solicit information from interested suppliers with
respect to Formal Verification and Other Methods for SNAP Error Rate Reduction for the Georgia
Department of Human Services (hereinafter, "the State Entity") as further described in this RFI. The
State Entity will use the information generated by this RFI in conjunction with other information available to
the State Entity to determine the solution that is in the best interest of the State Entity to fulfill this need.
The Georgia Department of Human Services (DHS) administers eligibility determinations for the
Supplemental Nutrition Assistance Program (SNAP, 7 C.F.R. Part 273), Temporary Assistance for Needy
Families (TANF), Medicaid and CHIP (42 C.F.R. Parts 430-456), the Child Care and Development Fund
(CCDF/CAPS, 45 C.F.R. Parts 98-99), and the Special Supplemental Nutrition Program for Women,
Infants, and Children (WIC, 7 C.F.R. Part 246) through the Georgia Gateway integrated eligibility system.
DHS is issuing this RFI with a specific focus on reducing Georgia's SNAP Payment Error Rate. The SNAP
Payment Error Rate has direct financial consequences for the State. DHS seeks to identify innovative
operational models that have demonstrably reduced SNAP error rates in other states or jurisdictions and
that can be practically applied within Georgia's existing eligibility environment.
The primary objective of this RFI is not to survey theoretical or research-stage approaches. DHS is
specifically seeking respondents who have implemented an error-reduction model, whether through formal
verification of eligibility logic, rules engine modernization, automated case review, QC-targeted workflow
redesign, or other demonstrated methodology, in a production environment in at least one other state or
jurisdiction, and who can provide concrete evidence of the outcome.
1.2. Overview of the RFI Process
The objective of the RFI is to gather information to assist the State Entity in its consideration of available
resources/methods to fulfill the need/goal identified above. The RFI method is not a competitive solicitation
method and, as a result, does not satisfy the requirement for competitive bidding. The RFI method is no
more than an information gathering tool and such information gathered may or may not be used by the
State Entity to develop a competitive solicitation. Suppliers are not required to respond to an RFI and a
supplier's failure to respond to an RFI will not prohibit the supplier's participation in any competitive
solicitation that may result from the RFI. However, suppliers are strongly encouraged to respond to RFIs
as this is a great way to ensure the State Entity is aware of the suppliers' available goods and services.
1.3. Schedule of Events
The schedule of events set out herein represent the State Entity's best estimate of the schedule that will be
followed. However, delays to the procurement process may occur which may necessitate adjustments to
the proposed schedule. If a component of this schedule, such as the close date, is delayed, the rest of the
schedule may be shifted as appropriate. Any changes to the dates up to the closing date of the RFI will be
publicly posted prior to the closing date of this RFI. After the close of the RFI, the State Entity reserves the
right to adjust the remainder of the proposed dates on an as needed basis with or without notice.
Revised 10/12/18 1 of 5 SPD-PS014

Description Date Time
Release of RFI As Published on the Georgia See GPR
Procurement Registry ("GPR")
Informational Conference Location: As Published on the GPR See GPR
Deadline to Submit Written Questions Wednesday, June 22, 2026 5:00 p.m. ET
Responses to Written Questions Wednesday, June 26, 2026 5:00 p.m. ET
Deadline for Submitting Responses Tuesday, July 7, 2026 See GPR
1.4. Official Issuing Officer (Buyer)
Addrenna Latham
Addrenna.latham@dhs.ga.gov
1.5. Definition of Terms
Please review the following terms:
Supplier(s) - companies desiring to do business with the State of Georgia.
State Entity - the governmental entity identified in Section 1.1 "Purpose of Solicitation" of this RFI.
Any special terms or words which are not identified in this State Entity RFI Document may be identified
separately in one or more attachments to the RFI. Please download, save and carefully review all
documents in accordance with the instructions provided in Section 2 "Instructions to Suppliers" of this RFI.
2. Instructions to Offerors
By submitting a response to the RFI, the Offeror is acknowledging that the Offeror:
1. Has read the information and instructions,
2. Agrees to comply with the information and instructions contained herein.
2.1. General Information and Instructions
2.1.1. Submitting Questions
All questions concerning this RFI must be submitted in writing via email to the Issuing Officer
identified in Section 1.4 "Issuing Officer" of this RFI. Do not use the comments section within the
sourcing tool to submit questions to the issuing officer.
2.1.2. State's Right to Amend and/or Cancel the RFI
The State Entity reserves the right to amend this RFI. Any revisions must be made in writing prior
to the RFI closing date and time. By submitting a response, the supplier shall be deemed to have
accepted all terms and agreed to all requirements of the RFI (including any revisions/additions
made in writing prior to the close of the RFI whether or not such revision occurred prior to the time
the supplier submitted its response) unless expressly stated otherwise in the supplier's response.
THEREFORE, EACH SUPPLIER IS INDIVIDUALLY RESPONSIBLE FOR REVIEWING THE
REVISED RFI AND MAKING ANY NECESSARY OR APPROPRIATE CHANGES AND/OR
ADDITIONS TO THE SUPPLIER'S RESPONSE PRIOR TO THE CLOSE OF THE RFI. Suppliers
are encouraged to frequently check the RFI for additional information. Finally, the State Entity
reserves the right to cancel this RFI at any time.
2.1.3. Costs for Preparing Responses
Each response should be prepared simply and economically, avoiding the use of elaborate
promotional materials beyond those sufficient to provide a complete presentation. The cost for
developing the response and participating in this RFI process is the sole responsibility of the
supplier. The State will not provide reimbursement for such costs.
Revised 10/12/18 2 of 5 SPD-PS014

2.1.4. ADA Guidelines
The State of Georgia adheres to the guidelines set forth in the Americans with Disabilities Act.
Suppliers should contact the Issuing Officer at least one day in advance if they require special
arrangements when attending the Informational Conference (if any). The Georgia Relay Center at
1-800-255-0056 (TDD Only) or 1-800-255-0135 (Voice) will relay messages, in strict confidence, for
the speech and hearing impaired.
2.1.5. Public Access to Procurement Records
Solicitation opportunities will be publicly advertised as required by law and the provisions of the
Georgia Procurement Manual. The State Entity is allowed to assess a reasonable charge to defray
the cost of reproducing documents. A state employee should be present during the time of onsite
inspection of documents. PLEASE NOTE: Even though information (financial or other information)
submitted by a supplier may be marked as "confidential", "proprietary", etc., the State will make its
own determination regarding what information may or may not be withheld from disclosure.
2.1.6. Registered Lobbyists
By submitting a response to this RFI, the supplier hereby certifies that the supplier and its lobbyists
are in compliance with the Lobbyist Registration Requirements in accordance with the Georgia
Procurement Manual.
2.2. Submittal Instructions
Listed below are key action items related to this RFI. The Schedule of Events in Section 1.3 identifies the
dates and time for these key action items. This portion of the RFI provides instructions regarding the
process for reviewing the RFI, preparing a response to the RFI and submitting a response to the RFI.
2.2.1. RFI Released
The release of this RFI is formally communicated through the posting of this RFI on the Georgia
Procurement Registry, which is accessible online as follows:
http://ssl.doas.state.ga.us/PRSapp/PR_index.jsp
.
2.2.2. RFI Review
The RFI consists of the following:
1. This document, entitled "The State Entity RFI Document", and
2. Any and all documents provided by the State Entity as attachments to the RFI or links
contained within the RFI or its attached documents.
Please carefully review all information contained in the RFI, including all documents available as
attachments or available through links. Any difficulty accessing the RFI or opening provided links or
documents should be reported immediately to the Issuing Officer (See Section 1.4).
2.2.3. Preparing a Response
When preparing a response, the supplier must consider the following instructions:
1. Ensure its response is accurate and readily understandable.
2. Clearly label attachments so that the State Entity can easily organize and navigate the
supplier's response.
2.2.4. "Hard Copy" and Electronic Copies Required
Supplier must provide the following number of copies:
* 0 hard copies
* 0 CD-ROM copies.
Revised 10/12/18 3 of 5 SPD-PS014

2.2.5. Electronic Copies
1. Use caution in creating electronic files (i.e., make sure files do not contain viruses, etc.).
2. Use commonly accepted software programs to create electronic files. The State Entity has the
capability of viewing documents submitted in the following format: Microsoft Word or WordPad,
Microsoft Excel, portable document format file (PDF), and plain text files with the file extension
noted in parentheses (.txt).
2.2.6. Submitting the Response
E-Mail responses to:
Addrenna.Latham@dhs.ga.gov
Electronic submissions only
Subject Line: Formal Verification and Other Methods for SNAP Error Rate Reduction
Reference: Name of Company
Point of Contact for Company and Phone Number
RFI# PE-42700-RFI-2026-000000012
3. Requested Information
The Georgia Department of Human Services invites responses to the following questions. Respondents
who have not implemented an operational error-reduction model in at least one other state or jurisdiction
are encouraged to indicate this clearly rather than describing theoretical or research-stage capabilities.
Partial responses are welcome. Responses will be treated as public records subject to disclosure under
Georgia's Open Records Act.
Demonstrated Implementation Track Record
1. Has your organization implemented an operational model that demonstrably reduced the SNAP
Payment Error Rate or materially improved eligibility determination accuracy for SNAP? If so, identify the
state(s) or jurisdiction(s), describe the model implemented, the scope of deployment, and the timeline
from engagement initiation to full operational status.
2. Describe the specific mechanism by which your model reduces SNAP errors. Is the intervention at the
rules layer (eligibility logic correctness), the workflow layer (case review, QC integration, worker decision
support), the data layer (income verification, third-party data matching), or a combination? Be specific
about where errors are caught or prevented.
3. For each prior implementation you describe, what was the measured impact on the SNAP Payment
Error Rate before and after deployment? Please provide quantitative outcome data wherever available,
including baseline error rate, post-implementation error rate, measurement period, and the FNA QC
methodology used to assess the change.
4. For each prior implementation, describe the implementation approach: the engagement model (state
staff, vendor-led, co-development), the integration points with the state's existing eligibility system, the
data access requirements, and any significant implementation challenges encountered and how they
were resolved.
5. Can the states or jurisdictions where you have previously implemented this model be contacted as
references? If so, please provide the appropriate point of contact. If prior engagements are subject to
confidentiality restrictions that limit disclosure, please indicate the nature of those restrictions.
Efficiency and Implementation Readiness
6. What is your typical implementation timeline from contract execution to a model that is operational and
producing measurable error-reduction outcomes? Describe the key phases and milestones, and identify
the factors that most commonly extend or compress this timeline.
7. What are the prerequisites for a successful implementation of your model? Describe the data access
requirements, technical integration dependencies, state staffing commitments, policy decisions, and any
other conditions that must be in place for your approach to function as intended.
Revised 10/12/18 4 of 5 SPD-PS014

8. How does your model integrate with a Java-based integrated eligibility system such as Georgia
Gateway? Describe the integration architecture and any prior experience integrating with systems of
comparable type, age, or vendor origin.
9. What is your assessment of the implementation risk profile for your model in a state with an established
legacy eligibility system? What are the most common points of failure in implementations of this type,
and how do you mitigate them?
Proof of Concept Capability
10. Is your organization willing and able to demonstrate a proof of concept applied to Georgia's eligibility
data and policy environment as part of a competitive procurement process? If so, describe what such a
demonstration would entail, what data access and State cooperation would be required, and what a
realistic demonstration timeline looks like.
11. Describe what a meaningful proof of concept for your model looks like in practice. What outcomes or
behaviors would the proof of concept demonstrate, and how would success be measured? What
aspects of your model's error-reduction effectiveness can be validated in a bounded proof of concept
versus requiring full deployment to observe?
12. Have you previously conducted a proof of concept or pilot in a state prior to full-scale implementation?
If so, describe the scope, duration, and what the proof of concept established that informed the decision
to proceed to full deployment.
SNAP Error Rate and Quality Control Familiarity
13. Describe your organization's familiarity with the USDA FNA Quality Control (QC) process for SNAP,
including the sampling methodology, error classification categories (overpayment, underpayment,
negative action), the role of state QC reviews and federal re-reviews, and the error rate calculation and
sanction liability framework under 7 U.S.C. 2025(c).
14. Which error categories in the SNAP QC framework does your model most directly address? Are there
error types-such as client-reported income changes, categorically eligible households, or complex
household composition changes-that your model does not address or addresses less effectively?
15. How does your model account for the distinction between agency error and client error in the SNAP QC
framework? Does your model address both, and if so, by different mechanisms?
Organizational Qualifications
16. Describe your organization's relevant qualifications for this engagement, including the number and type
of state SNAP eligibility system engagements completed, staff expertise in SNAP policy and QC
methodology, and any FNA or federal agency relationships relevant to this work.
17. Describe any relevant contract vehicles, state master contracts, or procurement registrations your
organization holds that would be applicable to a Georgia DHS procurement. Is your organization
currently under contract with any other state for SNAP error rate reduction services?
18. Would your organization be interested in participating in a competitive procurement for SNAP error rate
reduction services if DHS determines that such an engagement is warranted? Are there aspects of
scope, contract structure, or procurement vehicle that would significantly affect your organization's
ability or interest in competing?
The State Entity may, at its discretion, ask one or more suppliers to provide additional information and/or meet
with the State Entity to further discuss the supplier's information.
5. List of RFI Attachments
The following documents make up this RFI. Please see Section 2.2.2 "RFI Review" for instructions about how
to access the following documents. Any difficulty locating or accessing the following documents should be
immediately reported to the Issuing Officer.
A. State Entity RFI (this document)
B. Special Term Definitions from Section 1.5 "Definition of Terms" of this RFI
Revised 10/12/18 5 of 5 SPD-PS014