Freshservice Enterprise SFY26 Renewal 26-527

Location: Ohio
Posted: Nov 24, 2025
Due: Dec 10, 2025
Agency: State Government of Ohio
Type of Government: State & Local
Category:
  • 70 - General Purpose Information Technology Equipment (including software).
Solicitation No: SRC0000035483
Publication URL: To access bid details, please log in.
Solicitation ID: SRC0000035483
Solicitation Name: Freshservice Enterprise SFY26 Renewal 26-527
Original Begin Date: 11/24/2025 12:58:00 PM
Begin Date: 11/24/2025 12:58:00 PM
End Date: 12/10/2025 5:00:00 PM
Inquiry End Date: 12/8/2025 5:00:00 PM
Commodity: Helpdesk or call center software
MBE Set Aside: MBE Set Aside
Agency: AGE924000 Information Systems Division JRST22
AGE924000 Information Systems Division ODA246
Solicitation Status: Open for Bidding
Solicitation Type: Quick Quote

Solicitation General Information
In an MBE set-aside solicitation, only those bidders/suppliers with an active MBE certification at the time the solicitation closes can submit a response
Solicitation ID
SRC0000035483
Solicitation Name
Freshservice Enterprise SFY26 Renewal 26-527
RFx Type
Quick Quote
Lot #
1
Solicitation Status
Open for Bidding
Round #
1
MBE Set Aside
Begin Date
11/24/2025 12:58:00 PM (ET)
Amendment?
End Date
12/10/2025 5:00:00 PM (ET)
Inquiry End Date
12/8/2025 5:00:00 PM
Summary

Authorized Freshworks, Inc. resellers only.
The Ohio Department of Aging is renewing its Freshservice subscription for the components and quantities listed below.
Subscription Term: 12/30/2025 - 12/30/2026
30 ea. Freshservice Enterprise renewal
14 ea. Freshservice Add-on - Business Agent
30 ea. Freshservice Freddy AI Copilot
1 ea. Freshservice Add-on - Asset Pack (500 Assets per pack)

Predecessor Contract
Process

Authorized Freshworks, Inc. reseller.  Best value.

Ship To
P002000 AGE - OHIO DEPARTMENT OF AGING 30 E Broad St, 22nd Floor Columbus
Contracting Entity
AGE924000 Information Systems Division JRST22
1 Record(s)
Participating Agencies
AGE924000 Information Systems Division ODA246
1 Record(s)
Solicitation Documents
Keywords
Search Reset
0 Record(s)
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* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.