Artificial Intelligence (AI) Contact Center Solutions
| Location: | District of Columbia |
|---|---|
| Posted: | Dec 19, 2025 |
| Due: | Jan 20, 2026 |
| Agency: | GENERAL SERVICES ADMINISTRATION |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | RFIAICCS121925 |
| Publication URL: | To access bid details, please log in. |
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- Contract Opportunity Type: Sources Sought (Original)
- Original Published Date: Dec 19, 2025 11:14 am EST
- Original Response Date: Jan 20, 2026 03:00 pm EST
- Inactive Policy: 15 days after response date
- Original Inactive Date: Feb 04, 2026
-
Initiative:
- None
- Original Set Aside: Total Small Business Set-Aside (FAR 19.5)
- Product Service Code: R499 - SUPPORT- PROFESSIONAL: OTHER
-
NAICS Code:
- 561422 - Telemarketing Bureaus and Other Contact Centers
-
Place of Performance:
Washington , DCUSA
The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI).
The purpose of this RFI is to:
- Understand the current market capabilities, emerging technologies, and approaches to delivering fast, accurate, and autonomous customer service. The Government’s objective is to identify AI capabilities that autonomously, or to the greatest extent possible, automate contact center interactions.
- Obtain feedback on an initial, incomplete draft of the Performance Work Statement (PWS). This version is provided for review and comment only; it does not represent a finalized requirement. Industry insight is sought to help shape, clarify, and strengthen the PWS prior to completion.
Please note this is different than the previous RFI for Government Experience Contact Center (gXCC) (Previously the PX Contact Center) Services BPA.
- 1800 F STREET NW
- WASHINGTON , DC 20405
- USA
- Kenny Yiu
- kenny.yiu@gsa.gov
- Kelsie Kharibian
- kelsie.kharibian@gsa.gov
- Dec 19, 2025 11:14 am ESTSources Sought (Original)
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