Answering Service for Public Utilities Department

As requested by the Public Utilities Department (hereinafter, the “Division or Department”), the Collier County Board of County Commissioners Procurement Services Division (hereinafter, “County”) has issued this Invitation to Bid (hereinafter, “ITB”) with the intent of obtaining bid submittals from interested and qualified Bidders in accordance with the terms, conditions and specifications stated or attached. The Bidders, at a minimum, must achieve the requirements of the Specifications or Scope of Work stated herein. All references to “Bidder” are also referred to as “Contractor” and “Vendor.”
Historically, County departments have spent approximately $60,000 annually, however, this may not be indicative of future buying patterns.

Collier County Public Utilities Department is responsible for maintaining service in the following product lines: potable water, irrigation quality water, wastewater, solid waste collection, utility billing and customer service and Public Utilities Engineering and capital improvement project management. The County wishes to establish an agreement for an after-hour, weekend and holiday telephone answering service to assist with customer concerns and questions related to the Public Utilities services and support.