RFP2608-01 MANAGED IT SERVICES PROVIDER (MSP) (Due September 15, 2026)

Location:	Georgia
Posted:	Sep 1, 2026
Due:	Sep 15, 2026
Agency:	Housing Authority of Fulton County
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services Q - Medical Services
Publication URL:	To access bid details, please log in.

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REQUEST FOR PROPOSALS RFP2608-01

MANAGED IT SERVICES PROVIDER (MSP)

Issued by:

Housing Authority of Fulton County, Georgia

Issue Date:

Monday, August 31, 2026

Proposals Due By:

5:00 PM ET Tuesday, September 15, 2026

TABLE OF CONTENTS

I. INTRODUCTION .................................................................................................................... 1

II. BACKGROUND.......................................................................................................................1

III. INSTRUCTIONS TO PROPOSERS.....................................................................................1

I. RFP GENERAL INSTRUCTIONS..................................................................................1

II. PROPOSAL SUBMISSION ...........................................................................................1

IV. PROPOSAL CONTENT & EVALUATION CRITERIA....................................................2

I. PROPOSAL CONTENT ..................................................................................................2

II. PROPOSAL EVALUATION CRITERIA AND PROCESS.......................................... 4

EXHIBIT A - SCOPE OF WORK ...................................................................................................7

APPENDIX A - MOBILE DEVICE MANAGEMENT (MDM)

PROTOCOLS FOR FIELD HOUSING INSPECTORS....................................11

EXHIBIT B - CONSULTANT’S PROPOSED AGREEMENT FOR SERVICES......................12

EXHIBIT C - PROPOSAL SUBMISSION INSTRUCTIONS.....................................................13

Managed IT Services Provider (MSP) RFP2608-01

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REQUEST FOR PROPOSALS

Managed IT Services Provider (MSP)

OWNER: Housing Authority of Fulton County, Georgia (HAFC)

PROJECT: Managed IT Services Provider (MSP) RFP2608-01

I. INTRODUCTION

The Housing Authority of Fulton County, Georgia (“HAFC”) is formally requesting

proposals from qualified Managed IT Services Providers (MSPs). The objective is to secure

comprehensive IT support, cybersecurity, cloud management, and compliance oversight for

our headquarters operations.

II. BACKGROUND

HAFC serves as a critical community resource, administering Housing Choice Vouchers

(HCV) and Project-Based Vouchers (PBV) to support local families. To maintain our

operational integrity and community trust, we require a proactive, highly secure, and deeply

reliable technology partner. This partner will oversee our headquarters' entire IT

infrastructure, ensuring our team remains connected, compliant, and equipped to focus on our

core housing mission as it relates to technology.

Our daily operations rely on a dedicated staff of approximately 15 up to 20 employees. The

user base includes managing sensitive client pathways, as well as field inspectors who rely

on mobile technology to evaluate housing units across the region. The selected MSP will be

expected to deliver seamless, comprehensive technology management that spans from

hardware optimization to high-level strategic planning.

III. INSTRUCTIONS

I. RFP GENERAL INSTRUCTIONS

A. Interested parties may obtain RFP2608-01 Managed IT Services Provider (MSP)

Request for Proposal package from www.hafc.org.

B. Submit proposals to Housing Authority of Fulton County, Georgia in accordance with

the instructions found at Exhibit C no later than 5:00 PM ET Tuesday, September 15,

2026.

II. PROPOSAL SUBMISSION

A. Please see Proposal Submission Instructions, Exhibit C, for instructions regarding the

electronic submission of proposals.

Managed IT Services Provider (MSP) RFP2608-01

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B. Proposal Submission should include a Proposed Agreement between the proposer and

HAFC.

C. Submit information that represents proposer will meet HAFC expectations as

provided by Exhibit A “Scope of Work” attached herein.

D. Submit proposals online or a hard copy to Housing Authority of Fulton County,

Georgia no later than 5:00 PM ET Tuesday, September 15, 2026. Proposals received

after the due date and time will be deemed non-responsive and will not be considered.

Respondents are advised that all submissions (including those not selected) may be made

available to the public upon request after completion of the procurement process,

selection of the successful respondent, and execution of a contract for the requested

services. Any information the respondent believes to be proprietary or confidential should

be clearly identified as such.

IV. PROPOSAL CONTENT & EVALUATION CRITERIA

Proposals to this RFP must be organized as outlined below. Proposals not organized as

outlined below, not containing the information specified, or not containing sufficient detail,

will receive a lower rating when evaluated. The proposal must address the following areas

at a minimum:

I. PROPOSAL CONTENT

A. Proposal Response Cover Sheet. This is to be the first document of the proposal. It must

include the legal name of the proposer, the name of a contact person and title and

contact information. It must be signed by a person authorized to submit a proposal in

response to this RFP.

B. Letter of Introduction. Please provide a letter of introduction as the second document

of the proposal. Briefly introduce your company, provide the location of the office that

will be primarily responsible for the work, and identify the contact person in your

organization for correspondence with HAFC. Also include email and telephone

numbers for the contact person. Provide the name of the person legally authorized to

sign an agreement for your company.

C. Company History and Background. Provide a brief history of your company including

years in business, number and location of offices, total number of employees, and a

description of the firm’s primary services. Identify the number of employees assigned

to the office that will service this contract, categorized by inspection/technical staff,

administrative staff, and other relevant personnel.

If applicable, disclose any current or pending arbitration or litigation that may

materially affect the firm’s ability to perform the services described in this RFP. Also

disclose any bankruptcy or reorganization filings within the past five (5) years,

including dates and outcomes.

Managed IT Services Provider (MSP) RFP2608-01

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D. Qualifications and Capacity. Describe the firm’s qualifications and capacity to perform

comprehensive managed IT services in compliance with HUD data and privacy

regulations. This section should address specialized expertise in public housing

software (specifically Yardi and MRI Tenmast), user and device capacity (supporting

15–20 office and mobile users), quality control and help desk practices, continuous

cybersecurity training related to HUD Personally Identifiable Information (PII)

standards, and the firm’s ability to meet PHA Service Level Agreements (SLAs) and

deployment timelines.

E. Experience with Comparable Projects. Provide a summary of the firm’s experience

serving as the prime contractor for managed IT services within the past three (3) years.

Include project descriptions identifying the client, location, type of HUD-assisted

program or software supported (e.g., Yardi, MRI Tenmast), scope of infrastructure

services provided, and user/endpoint volume. Proposers shall highlight experience with

public housing agencies or similar governmental entities. Limit examples to three (3)

to five (5) representative projects.

F. References. Provide a minimum of three (3) client references for comparable Managed

IT Services performed within the past five (5) years for Public Housing Authority

(PHA) software. References shall include the client’s name, contact person, title,

telephone number, and email address. By submitting references, the proposer

authorizes HAFC to contact such references and acknowledges that neither HAFC nor

the referenced entities shall incur liability related to the provision or use of reference

information.

G. Key Personnel and Subcontractors. Identify key personnel who will be directly

involved in performing the services described in this RFP, including account managers,

tier 1–3 help desk engineers, and cybersecurity specialists. Provide résumés or curricula

vitae detailing education, technical certifications, relevant experience, and specialized

expertise with public housing platforms (e.g., Yardi, MRI Tenmast). Identify any

proposed subcontractors and describe their role, qualifications, and technical

experience.

H. Proposed Approach and Methodology. Describe the firm’s proposed approach to

performing the managed IT services outlined in the Scope of Work. This section shall

include the remote and on-site support methodology, onboarding and infrastructure

transition processes, network quality control and monitoring measures, data security

compliance with HUD PII standards, and direct experience optimizing Yardi or

comparable enterprise housing and data management systems.

 The Proposer must describe its Helpdesk ticket triage and escalation process,

including how technical issues are classified, assigned, tracked, escalated, and

resolved. The response should clearly define the roles and communication

responsibilities of HAFC staff, the MSP, and applicable third-party software

vendors, such as Yardi.

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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

RFP2608-01 MANAGED IT SERVICES PROVIDER (MSP) (Due September 15, 2026)

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