Service Desk - Support Levels 1, 2 & 3
| Location: |
Alberta |
| Posted: |
Aug 11, 2026 |
| Due: |
Sep 11, 2026 |
| Agency: |
Government of Alberta |
| Type of Government: |
State & Local |
| Category: |
- 70 - General Purpose Information Technology Equipment (including software).
- D - Automatic Data Processing and Telecommunication Services
- R - Professional, Administrative and Management Support Services
|
| Solicitation No: |
AB-2026-05645 |
| Publication URL: |
To access bid details, please log in. |
|
Basic Information
|
|
APC Reference #
|
AB-2026-05645
|
|
Internal Reference #
|
RFP103-2026-012
|
|
Title
|
Service Desk - Support Levels 1, 2 & 3
|
|
Status
|
OPEN
|
|
Posting Type
|
OPEN-COMPETITIVE
|
|
Solicitation Type
|
RFP
|
|
Category
|
Services
|
|
Contracting Organization
|
The Good Samaritan Society (A Lutheran Social Service Organization)
|
|
Posting Date & Time (MT)
|
08/11/2026 11:35 AM
|
|
Closing Date & Time (MT)
|
09/11/2026 11:59 PM
|
|
Region(s) of Delivery
|
Alberta,Edmonton
|
|
Estimated Contract Start Date
|
01/11/2027
|
|
Estimated Contract End Date
|
01/10/2030
|
|
Contact Person
|
Deepu Padmadalan
|
|
Contact Title
|
Director of Procurement & Contracts Management
|
|
Contact Email
|
purchasing@gss.org
|
|
Contact Phone
|
(780) 431-3753
|
|
Organization Address
|
8861 75 Street NW, Edmonton, Alberta, T6C 4G8, Canada
|
Good Samaritan is issuing this Request for Proposal (RFP) to solicit proposals from qualified Managed Service Providers (MSPs) to deliver Help Desk / Service Desk support services across the organization. This RFP covers Support Levels 1 (L1), 2 (L2), and 3 (L3), establishing a structured, ITIL-aligned service model for comprehensive Help Desk and engineering support across all Good Samaritan locations.
The Help Desk / Service Desk team will be physically based at the Good Samaritan Head Office in Edmonton, Alberta, serving all 28 Good Samaritan locations across Alberta and British Columbia. Good Samaritan seeks an MSP partner that can staff and manage this team while delivering consistent, ITIL-aligned service quality and meeting the operational demands of a 24x7 healthcare environment.
|
UNSPSC Commodity Codes
|
|
Code
|
Description
|
Code Level
|
|
43000000
|
Information Technology Broadcasting and Telecommunications
|
Segment
|
|
43231501
|
Helpdesk or call center software
|
Commodity
|
|
81111811
|
Technical support or help desk services
|
Commodity
|
|
81160000
|
Information Technology Service Delivery
|
Family
|
Daily notification on new contract opportunities
With GovernmentContracts, you can:
- Find more opportunities and win more business
- Receive daily alerts for all new bid opportunities
- Get contract opportunities matched to your business
ONE WEEK FREE TRIAL
* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.
