CUSTOMER SUPPORT SERVICES FOR TERMINAL OPERATIONS

Location:	North Carolina
Posted:	Dec 3, 2025
Due:	Jan 13, 2026
Agency:	City of Charlotte
Type of Government:	State & Local
Category:	M - Operation of Government Owned Facilities R - Professional, Administrative and Management Support Services
Publication URL:	To access bid details, please log in.

Closing date

January 13, 2026, 02:00 PM

Reference number RFP AVIA 26-16
Status Open
Summary Proposal Due Date & Time: January 13, 2026 at 2:00 PM

Solicitation Type: Request for Proposal

Department: Aviation

Description

Charlotte Douglas International Airport (CLT) continually strives to elevate the customer experience while maintaining the highest standards of safety, security and efficiency for customers as they move through the Terminal Lobby, Baggage Claim, Security Checkpoints and the Federal Inspection Station (FIS) spaces and processes. The ability to provide superior customer service is one of CLT’s six strategic principles and is something that is highly valued within the organization. To achieve this goal, the Company shall provide a team of highly engaged, well-trained and hospitality-oriented Customer Service and Baggage Service Associates to provide a commensurately high level of professional, courteous, efficient and safe service.

All proposal activities will take place through the e-Bidding portal (see link under "Related Information")

Contact details

Johnella Williams

johnella.williams@cltairport.com

Details

Type: Request for Proposal

Category: Services

Department: Aviation

Commodity Code(s): 95870

Related Information

Daily notification on new contract opportunities

With GovernmentContracts, you can:

Find more opportunities and win more business
Receive daily alerts for all new bid opportunities
Get contract opportunities matched to your business

ONE WEEK FREE TRIAL

CUSTOMER SUPPORT SERVICES FOR TERMINAL OPERATIONS

See also