Computer Aided Dispatch (CAD) System Replacement Project

Location:	North Carolina
Posted:	Aug 10, 2026
Due:	Oct 2, 2026
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	70 - General Purpose Information Technology Equipment (including software). D - Automatic Data Processing and Telecommunication Services
Solicitation No:	354-PD27-07
Publication URL:	To access bid details, please log in.

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REQUEST FOR PROPOSALS

RFP: 354-PD27-07

Project Title: Computer Aided Dispatch (CAD) Replacement Project

Issue Date: Monday, August 10, 2026

Due Date: Friday, October 2, 2026 at 2pm ET

Issuing Department: Cary Police Department

Direct all inquiries concerning this RFP to:

Carolyn Hemming

Police Operations Project Manager

Email: carolyn.hemming@carync.gov

6.30.26

Table of Contents

1 REQUEST FOR PROPOSALS................................................................................................2

1.1 Introduction...................................................................................................................... 2

1.2 Purpose and Background ............................................................................................... 2

1.3 Notice to Vendors Regarding RFP Terms and Conditions ......................................... 6

1.4 RFP Response Timeline ................................................................................................. 6

1.5 Proposal Questions ......................................................................................................... 7

1.6 Proposal Submission Requirements and Contact Information ................................. 7

1.7 Rights to Submitted Material.......................................................................................... 7

2 PROPOSALS...........................................................................................................................8

2.1 Request for Proposal Document .................................................................................11

2.2 Evaluation Categories....................................................................................................12

2.3 Proposal Evaluation Process ........................................................................................12

2.4 Final Selection................................................................................................................13

2.5 Contract Term................................................................................................................13

2.6 Invoices...........................................................................................................................13

2.7 Notice to Proposers Regarding RFP Terms and Conditions....................................14

3 SCOPE OF SERVICES ....................................................................................................... 14

4 COST PROPOSAL/EXECUTION OF PROPOSAL .............................................................. 16

5 INSTRUCTIONS TO VENDORS .......................................................................................... 17

6 TOWN OF CARY PRINCIPAL CONTRACT ....................................................................... 20

7 APPENDIX ............................................................................................................................... 54

......................................................................................................................................

1 REQUEST FOR PROPOSALS

1.1 Introduction

This RFP is an invitation to Vendors to submit Proposals for the provision of a replacement

Computer Aided Dispatch (CAD) System to support the processing of 9-1-1 calls for service (CFS)

by the Town of Cary’s Public Safety Answering Point (PSAP or ‘Cary 9-1-1’) and its regional first

responder partners, as further described in, and in accordance with, this document.

This RFP is issued by the Town of Cary, on behalf of:

▪ Town of Cary 9-1-1

▪ Town of Cary Police Department

▪ Town of Cary Fire Department

▪ City of Apex Fire Department

▪ Town of Morrisville Police Department

▪ Town of Morrisville Fire Department

1.2 Purpose and Background

The Town of Cary is looking to replace its current Computer Aided Dispatch (CAD) system with

a dynamic, data-driven, and scalable solution that enhances public safety and operational

efficiency for the communities of Cary, Morrisville, and Apex through regionalized

interoperability. The Town seeks a fully functional, contemporary, and proven system that

leverages the latest technologies to provide streamlined interoperability and data-sharing with

emergency communication centers in surrounding jurisdictions.

The current CentralSquare legacy CAD system is cumbersome to navigate, underperforms

during critical peak usage, and requires highly manual data entry and multiple actions to obtain

information that should be easily accessible. High availability (HA) is a key requirement for the

Town; however, the current system experiences frequent crashes, lack of fault tolerance, and

disruptions in CAD-to-CAD linkages. Furthermore, poor integration capabilities force dispatchers

to toggle between multiple independent applications, while inaccurate, non-real-time mapping

and a lack of mobile functionality hinder responsiveness to citizens, fire responders, and police

officers in the field.

The Town of Cary seeks an innovative, resilient, and highly configurable solution that allows for

the increased and expedient integration of new applications and platforms. This replacement

must support the rapid deployment of cutting-edge services, provide robust analytics and

reporting tools, and ensure high mobility across various current and future public safety

platforms to enable data-driven decision-making and optimal emergency response

1.2.1 Current State Context

Cary 9-1-1 is the primary 9-1-1 center for emergency calls for service (CFS or ‘call’) for the Town

of Cary and Morrisville Police as well as Cary, Morrisville, and Apex Fire Departments. The request

to dispatch EMS units is communicated from Cary 9-1-1 to Raleigh-Wake Emergency

Communications Center.

The figure below describes a high-level summary of the Town of Cary 9-1-1’s operational context.

Figure 1. Operational CAD Context Model

Each call is appropriately managed and directed to align with the required needs and appropriate

services.

▪ Fire services for Cary, Morrisville, and Apex are dispatched from Cary’s 9-1-1

communications center.

▪ Cary 9-1-1 acts as the central hub for dispatching each of the agencies identified in

section 1.1.

▪ Cary and Morrisville Police Service calls are received through the Cary 9-1-1 PSAP and

are transferred to a Police Dispatcher who will dispatch the call using the unified CAD

system.

▪ Police Calls for Apex Police are handled by Apex Police Department internally, while Fire

calls are handled by Cary 9-1-1 internally.

▪ Ambulance service calls received by Cary 9-1-1 are transferred to Raleigh-Wake

Emergency Communications Center via a CAD-to-CAD interface and then dispatched by

Raleigh-Wake Emergency Communications Center.

Table 1. Relevant CAD Statistics for Vendor Attention

Total Calls for Service*:

Relevant Statistics

Total Desktop CAD Users:

202,563

124

▪ Cary PD: 125,871

▪ Cary PD: 35

▪ Cary FD: 14,241

▪ Cary FD: 15

▪ Apex FD: 4,837

▪ Apex FD: 10

▪ Morrisville FD: 3,513

▪ Morrisville FD: 7

▪ Morrisville PD: 54,101

▪ Morrisville PD: 57

*Including self-initiated calls for service

Total Mobile CAD Users:

671

▪ Cary PD: 199

▪ Cary FD: 245

▪ Apex FD: 46

▪ Morrisville FD: 61

▪ Morrisville PD: 120

The figure below describes a summary of the Town’s current CAD technical context.

Figure 2. Current State Technical Context Model

Calls for service are transferred from the Cary 9-1-1 Motorola Viper System into Cary’s

CentralSquare ‘ONESolution’ CAD system.

▪ Police/Fire calls and data collected are directly viewed and transferred from the CAD

Call Taker to the respective CAD Dispatcher

▪ EMS Calls received within Cary 9-1-1 are relayed via a CAD-to-CAD interaction.

Depending on the need or requirements, there is interaction between Cary Fire and

Wake County initiated through the CAD-to-CAD interaction

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Solicitation Number:	354-PD27-07
Project Title:	Computer Aided Dispatch (CAD) System Replacement Project
Description:	Cary is seeking proposals from Qualified Vendors for the provision of a Computer Aided Dispatch (CAD) System to support the processing of 9-1-1 calls for services by the Town of Cary's Public Safety Answering Point (PSAP or 'Cary 9-1-1') and its regional first responder partners. Questions are due by August 19, 2026. Final bids are due Friday, October 2, 2026 at 2:00pm ET.
Opening Date:	10/2/2026 2:00 PM
Posted Date:	8/11/2026
Status:	Open
Department:	TOWN OF CARY


Solicitation Number * 354-PD27-07	Department TOWN OF CARY	Status Reason Open
Opening Date 2026-10-02T14:00:00.0000000	Posted Date * 2026-08-10T16:34:43.0000000Z	Primary Commodity Code Industry specific software
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * RFP
Owner Kathryn McMillan
Description Cary is seeking proposals from Qualified Vendors for the provision of a Computer Aided Dispatch (CAD) System to support the processing of 9-1-1 calls for services by the Town of Cary's Public Safety Answering Point (PSAP or 'Cary 9-1-1') and its regional first responder partners. Questions are due by August 19, 2026. Final bids are due Friday, October 2, 2026 at 2:00pm ET.

Computer Aided Dispatch (CAD) System Replacement Project

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