Community Development Department Operational Review and Organizational Assessment
| Location: | California |
|---|---|
| Posted: | Mar 13, 2026 |
| Due: | Apr 10, 2026 |
| Agency: | Lake County |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 261763 |
| Publication URL: | To access bid details, please log in. |
| Bid Number: |
261763
|
| Bid Title: |
Community Development Department Operational Review and Organizational Assessment
|
| Category: | County General |
| Status: | Open |
|
Attachment Preview
LAKE COUNTY ADMINISTRATIVE OFFICE
REQUEST FOR PROPOSALS
Community Development Department
Operational Review and Organizational
Assessment
COUNTY OF LAKE
RFP No. 261763
Issued: March 13, 2026
Submission Deadline:
April 10, 2026 at 4:00 P.M.
By:
Matthew Rothstein
Chief Deputy County Administrative Officer
Trevor Mockel
Administrative Analyst
Community Development Department Operational Review and
Organizational Assessment
1. INTRODUCTION................................................................................................................... 3
2. SCOPE OF SERVICES ............................................................................................................ 4
3. COMPENSATION ................................................................................................................. 7
4. PROPOSAL CONTENT ....................................................................................................................... 7
5. PROPOSAL SUBMITTAL ............................................................................................................. 8
6. PROPOSAL EVALUATION AND AWARD .................................................................................... 9
7. PROTEST PROCEDURES ........................................................................................................... 10
8. GENERAL TERMS AND CONDITIONS.......................................................................................11
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Community Development Department Operational Review and
Organizational Assessment
1. INTRODUCTION. The County of Lake is inviting sealed proposals for professional consulting
services to conduct an independent operational and fiscal review and organizational assessment of
the County’s Community Development Department, as well as integration of the Housing and
Economic Development programs (which are presently separately housed in the County
Administrative Office).
County Description
Lake County, California is a rural Northern California county located approximately 110 miles north
of San Francisco and 100 miles west of Sacramento. The County encompasses roughly 1,329
square miles of diverse terrain, including mountains, volcanic landscape, valleys, forests,
agricultural lands, and extensive shoreline. It serves a resident population of approximately 68,000
and functions as a regional hub for outdoor recreation, agriculture, tourism, and public services.
Our county is home to Clear Lake, the largest natural freshwater lake located entirely within the
State of California and one of the oldest lakes in North America. Clear Lake is central to the
County’s economy and identity, supporting tourism, water recreation, sport fishing, habitat
conservation, and lakeside residential communities. Surrounding the lake are public parks,
marinas, resorts, and open space areas that attract visitors year-round.
Prominently situated along the lake’s southern shoreline is Mount Konocti, a volcanic peak that is
a defining geographic landmark. The County’s varied landscape supports a strong agricultural
sector particularly pear orchards and vineyards and a growing wine industry recognized for
premium production and some of the cleanest air quality in the United States. Land use patterns
reflect a mix of rural communities, resort areas, agricultural operations, tribal lands, and public
resource lands.
The County of Lake organization provides a full range of services, including public safety, health
and human services, environmental health, public works, water and wastewater utilities, and
community development. The County places a strong emphasis on resiliency, environmental
stewardship, infrastructure modernization, Tribal relations, and community focused service
delivery. This combination of natural assets, rural character, and essential public services defines
Lake County’s operational environment and informs the context for this solicitation.
Project Description
The purpose of this project is to evaluate the current structure, operations, fees, and service
delivery practices of the Community Development Department and to identify opportunities to
improve efficiency, coordination, and financial sustainability.
As part of the County’s commitment to effective public service, fiscal responsibility, and
organizational excellence, this project will provide an objective evaluation of the Community
Development Department’s structure, operations, management systems, fee structure, and
service delivery practices, as well as opportunities to integrate Housing and Economic
Development services, currently housed in the County Administrative Office. Our intent is to
ensure public services are robust and provided to the public at an affordable cost, with effective
County cost recovery.
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Community Development Department Operational Review and
Organizational Assessment
The intent is for this assessment to identify opportunities to improve organizational structure and
effectiveness, inter-divisional coordination, operational efficiency, fee impacts, public impact, and
long-term financial sustainability. Review of the Community Development Department will
include evaluation of departmental functions related to Planning, Building, Code Enforcement,
Housing, and Economic Development, as well as development review processes, permitting
systems, customer service practices, performance measurement systems (metrics), technology
platforms, and cost recovery frameworks (including fee and fine analyses).
The County intends to select a qualified consulting firm with demonstrated experience conducting
similar operational, organizational, and fee assessments for local governments, with an emphasis
on potential impacts to future development.
Proposals should be submitted in accordance with the requirements of this solicitation, which are
contained herein.
2. SCOPE OF SERVICE.
The selected Consultant shall conduct a comprehensive independent review of the operations of
the Lake County Community Development Department.
Scope Overview
The Consultant shall evaluate organizational effectiveness, operational efficiency, management
systems, financial sustainability (including a comprehensive fee analysis and feasibility study
assessing the effects of fee increases, and what fee adjustments would be effective in increasing
total revenues), regulatory compliance, and alignment with County priorities. Recommendations
shall be practical, implementable (e.g., tools for fee adjustments that can be utilized and adapted,
moving forward) and informed by benchmarking with comparable jurisdictions.
The review shall include evaluation of Community Development’s departmental functions
including, but not limited to Planning, Building and Code Enforcement.
Additionally, the review shall include consideration and evaluation of opportunities for integration
of current County Administrative Office programs focused on Housing and Economic
Development.
The Consultant shall assess organizational structure, operational workflows, permitting and
development review processes, technology systems, and financial sustainability of development-
related services, .
While an ideal candidate will propose the best possible approach to this analysis, based on the
parameters described in this document, County staff anticipate the Consultant will perform the
following tasks:
Task 1 – Project Initiation
• Conduct kickoff meeting with County leadership and department staff
• Review relevant documents including organizational charts, budgets, procedures, policies,
and prior reports
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Community Development Department Operational Review and
Organizational Assessment
• Develop detailed work plan and project schedule
• Identify data needs, communications plan (to ensure expectations are clear for those
providing information or otherwise participating in the analysis), and on-site work schedule
Task 2 – Organizational and Operational Assessment
• Evaluate current organizational structure and reporting relationships, including span of
control, management layering, and clarity of supervisory roles
• Review division responsibilities and coordination across functions
• Assess staffing levels, workload distribution, and service delivery practices, taking into
consideration public impact of reduced services or staffing levels, as well as the value and
effects of qualified staff retention and replacement cost
• Identify opportunities to consolidate administrative functions and areas where contracted
services can effectively complement and support operations
• Evaluate internal project management practices
• Analyze existing Strategic Planning practices, and provide recommendations
• Develop benchmarks for organizational structure based on analysis of comparable
jurisdictions
Task 3 – Development Review and Permitting Process Analysis
• Map development review workflows
• Evaluate permit processing timelines
• Identify inefficiencies, redundancies, and bottlenecks
• Review coordination among departments involved in development review
• Assess customer experience and predictability of permitting processes
• Evaluate service level standards and turnaround time targets
• Analyze permit flows and performance against peer Counties
• Assess customer experience impacts
Task 4 – Systems and Technology Review
• Evaluate permitting and licensing software systems
• Review digital plan review and application systems
• Assess data tracking and reporting capabilities
• Identify opportunities for technology improvements, including changes that could more
easily facilitate responses to information requests under the California Public Records Act
• Assess system integration, automation opportunities, and reporting dashboards
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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.
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