Pre-Advertisement Notice for Plane Train Janitorial Services

Docusign Envelope ID: EB794F71-FBEB-4F4A-ABAC-99AF25BD52A5
Scope of Work for Janitorial Services - Airport Train Systems
Introduction
Hartsfield-Jackson Atlanta International Airport (ATL) seeks a qualified contractor to
provide comprehensive janitorial services for its Plane Train, and associated facilities.
Services must ensure safe, hygienic, and presentable conditions for passengers and staff
within a 24/7 operational environment. The contractor must provide a professional, well-
trained workforce, high-performance cleaning standards, and responsive emergency
services.
Objectives
T
* Maintain train systems, facilities, and adjacent areas in a state of cleanliness that
meets ATL's standards.
F
* Ensure passenger and employee health, safety, and comfort by implementing
industry best practices.
A
* Provide measurable performance outcomes and consistent quality assurance.
* Deliver rapid response for emergencies and special events.
R
Contractor Responsibilities
* Provide all labor, supervision, equipment, and supplies necessary to perform
D
services.
* Maintain sufficient staffing at all times to meet daily, nightly, and periodic cleaning
requirements.
* Ensure all employees receive proper training in OSHA safety, HAZMAT handling,
bloodborne pathogens, slip/fall prevention, and use of airport reporting systems.
* All staff must be airport security badged and comply with TSA/SIDA access
requirements.
* Provide all necessary PPE, barricades, and signage.
* Submit daily service logs, monthly QA checklists, and corrective action reports.
* Respond immediately to urgent issues, hazards, or spills.

Docusign Envelope ID: EB794F71-FBEB-4F4A-ABAC-99AF25BD52A5
Scope of Services
Daily Cleaning - Plane Train (Operational Hours)
* Remove trash, debris, and spills from seating areas, floors, and aisles.
* Spot clean handrails, poles, door handles, and glass.
* Floors dry-mopped and damp-mopped as needed; ensure no slip hazards.
* Response time for passenger-generated messes: within 15 minutes of notification.
Nightly Deep Cleaning - Plane Train (After Hours)
* Sweep and mop all floors with neutral cleaner. T
* Disinfect high-touch surfaces: handrails, poles, seats, and door ends.
F
* Spot clean interior windows, doors, walls, and ceilings.
* Monthly: full interior detailing of each car.
A
* Quarterly: exterior glass cleaning, coordinated with O&M.
Facility Cleaning - Administrative & Operational Areas
R
* Offices: cleaned daily (trash removal, vacuuming, dusting, glass cleaning, restroom
service).
D
* Restrooms: disinfected 3x daily; restocked and odor-free at all times.
* Breakrooms: cleaned and disinfected daily; appliances cleaned monthly.
* Stairs, landings, and maintenance shop areas cleaned per schedule, with caution
around machinery.
* Carpets: spot cleaned weekly, deep cleaned annually.
* Floors: stripped and waxed annually; shop epoxy floors maintained per O&M
supervisor.
Specialized Cleaning
* Biohazard/spill response within 15 minutes of notification.
* Enhanced disinfection during public health advisories.
* Surge staffing during peak passenger travel periods or emergencies.

Docusign Envelope ID: EB794F71-FBEB-4F4A-ABAC-99AF25BD52A5
Performance Standards
* Floors: No visible debris, streak-free after mopping, spills resolved within 10
minutes.
* Restrooms: Stocked at 100% availability, odor-free, sanitized multiple times daily.
* Glass/Windows: Free from smudges, fingerprints, and streaks.
* QA Inspections: Minimum 95% pass rate; deficiencies corrected within 24 hours.
* Response Times: Urgent safety hazards within 15 minutes, routine issues within 2
hours.
T
Staffing & Supervision
* Minimum staffing levels must be maintained per shift (day/night/overnight),
F
adjusted based on passenger volume.
* One on-site supervisor per shift to manage staff and serve as ATL's point of contact.
A
* Staff must be uniformed, identifiable, and professional.
* Contractor must submit staffing roster, training certifications, and security
R
clearances before contract start.
Quality Assurance
D
* Contractor to use ATL's automated reporting system (or approved system) for all
task tracking.
* Daily service checklists completed and submitted electronically.
* Monthly joint inspections with ATL management.
* Corrective actions documented and verified within 24 hours.
Equipment & Supplies
* Contractor to provide all cleaning equipment and eco-friendly cleaning supplies
(Green Seal/EcoLogo certified where available).
* Proper storage of chemicals and supplies in designated custodial closets with
MSDS available.
* Airport approval required for all cleaning products prior to use.

Docusign Envelope ID: EB794F71-FBEB-4F4A-ABAC-99AF25BD52A5
Emergency & Special Event Coverage
* Contractor must maintain an on-call crew 24/7 for emergencies, including
biohazards, spills, or service disruptions.
* Contractor must provide surge staffing for special events, holidays, or periods of
unusually high passenger volume, with prior coordination.
Reporting & Documentation
* Daily service logs including areas cleaned, issues identified, and corrective actions.
* Incident reports for safety hazards, spills, or damage.
T
* Monthly QA reports and audit findings.
* Annual review of services with ATL management.
F
Exclusions
* The scope of services does noAt include graffiti removal, pest control, or
mechanical/electrical cleaning of train systems. These services remain the
responsibility of other designated vendors.
R
Contract Term
D
* Initial term: 5 years.
* Renewal options: Two (2) extensions of 2 years each, subject to ATL's approval and
contractor performance.