Customer Experience Training Design and Delivery

Location: British Columbia
Posted: Jan 15, 2025
Due: Feb 13, 2025
Agency: Government of British Columbia
Type of Government: State & Local
Category:
  • U - Education and Training Services
Solicitation No: NRFP 5625
Publication URL: To access bid details, please log in.
Status: Open
Opportunity ID: NRFP 5625
Opportunity Description: Customer Experience Training Design and Delivery
Commodities: Education and Training Services
Training planning, facilitation and delivery services
Type: Negotiated Request for Proposal (BPS)
Issue Date and Time (Pacific Time): 2025-01-15 3:48:23 PM
Closing Date and Time (Pacific Time): 2025-02-13 12:00:00 PM
# of Amendments: 0
Last Updated: 2025-01-15 3:48:23 PM
Organization (Issued by): Insurance Corporation of British Columbia
Organization (Issued for):
Interested Vendor List Available: No

RFx General Information
Opportunity Type
Negotiated Request for Proposal (BPS)
Notice Type
Opportunity Description
Customer Experience Training Design and Delivery
Opportunity ID
NRFP 5625
Status
Open
Source System
General information for Customer Experience Training Design and Delivery - Lot : 1 / Amendment : 0
Issued by
Insurance Corporation of British Columbia
General information for Customer Experience Training Design and Delivery - Lot : 1 / Amendment : 0
Main Commodity
Training planning, facilitation and delivery services
General information for Customer Experience Training Design and Delivery - Lot : 1 / Amendment : 0
Other Commodities
Education and Training Services
BC GSIN Commodities
Lot # Lot refers to a stage in an RFx.
1
Amendment #
0
Amendment History
Issue Date
2025-01-15 3:48:23 PM
Closing Date and Time
2025-02-13 12:00:00 PM
Delivery of Submissions
Submissions must be submitted using one of the following delivery methods:

Email address

General information for Customer Experience Training Design and Delivery - Lot : 1 / Amendment : 0
Contact Address
Delivery of Submissions

Submissions must be submitted using one of the following delivery methods:

BC Bid Electronic Submission: Submit an electronic Submission using BC Bid.  Only pre-authorized electronic bidders registered on the BC Bid system can make an electronic Submission using the BC Bid system.

or

Vendors wishing to participate in this opportunity may obtain the solicitation documents from ICBC's Bonfire platform (https://icbc.bonfirehub.ca/portal). Enquiries, submissions and other communications related to this solicitation must be completed on Bonfire.

Vendors wishing to participate in this opportunity may obtain the solicitation documents from ICBC's Bonfire platform (https://icbc.bonfirehub.ca/portal). Enquiries, submissions and other communications related to this solicitation must be completed on Bonfire.

Closing Location
Enquiries Deadline (yyyy-MM-dd) Questions related to this opportunity should be submitted to the Official Contact before this requested cut off date and time. Questions received after this date and time may not be answered. Format yyyy-mm-dd
2025-01-30
12:00:00 PM
Opening Date and Time (yyyy-MM-dd)
12:00:00 AM
View Unverified Bids
Opening Location
Summary Details

To view this opportunity, go to: https://icbc.bonfirehub.ca/portal/?tab=openOpportunities

ICBC is seeking a qualified and experienced vendor as a long-term partner for its Customer Experience related training initiatives. This vendor will be responsible for designing, developing and delivering a variety of customer experience and customer service training programs. These programs will be provided in a timely, effective, and efficient manner, on an as-needed basis across the Province of British Columbia.

Prospective vendors can access the solicitation documents and submit proposals through ICBC's Bonfire portal.

All communication from and to ICBC including questions, solicitation document amendments, responses to questions and other information will also be published on ICBC's Bonfire portal. It is the prospective vendors’ sole responsibility to ensure that they have access to all new and updated information.

Thank you in advance for your interest in working with us.

Estimated Contract Duration (in months) The estimated contract duration includes the full length of the contract, including any potential extensions. Further details on the contract term may be described in the Rfx document and is subject to contract finalizaton.
Process
Additional Information
Official Contact Details
RFx Documents
0 Result(s)
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