SAFE System to Solve

The County of San Mateo Health Administration is comprised of 10 Divisions providing health and welfare across San Mateo County including (a) Administration & Central Finance, (b) Aging & Disability Services, (c) Behavioral Health & Recovery Services, (d) Correctional Health, (e) Emergency Medical Services, (f) Environmental Health, (g) Family Health, (h) Health Information Technology, (i) Public Health, Policy & Planning, (j) San Mateo Medical Center.

San Mateo County Health (SMC Health) has adopted a continuous improvement philosophy and wants to strengthen all its staff members’ ability to identify, prioritize, and address improvement opportunities, with coaching and support from their supervisory chains. All divisions within SMC Health are expected to operate their own systems of continuous improvement while collaborating across divisions to address issues that span programs, services, and care settings.

To enable this work at scale, SMC Health seeks a secure, user-friendly, and configurable technology platform that supports structured root-cause problem-solving practices, transparent communication, and shared learning across the organization. The platform must support reporting and addressing improvement opportunities ranging from harm and risk-of-harm incidents to staff-generated improvement ideas while protecting sensitive information and complying with all applicable regulatory requirements.

The ultimate goals of this system are to:

• Improve the experience and safety of clients and staff
• Build organizational capability and capacity in problem-solving
• Enable collaboration across teams and divisions
• Foster a sustainable culture of continuous improvement