RFP-No-26-1008-IT-Support-Services

Location:	Texas
Posted:	Jul 9, 2026
Due:	Jul 30, 2026
Agency:	Lakeway city
Type of Government:	State & Local
Category:	R - Professional, Administrative and Management Support Services
Publication URL:	To access bid details, please log in.

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PROPOSAL DOCUMENTS

FOR

INFORMATION TECHNOLOGY

SUPPORT SERVICES

RFP-26-1008

CITY OF LAKEWAY

1102 LOHMANS

CROSSING LAKEWAY, TX

78734

INFORMATION TECHNOLOGY SUPPORT SERVICES DEFINED TERMS

Terms used in this Request for Proposal have meanings indicated below which are applicable to both the singular and

plural thereof.

Addenda – Additional changes to the Proposal documents: changes to Proposal documents are not final until/unless they

are addressed in a formal written addenda.

After Hours – Any work beginning between 5:00 p.m. and 8:00 a.m. during the week or all day Saturday and all day

Sunday.

Business Hours – Monday through Friday between 8:00 a.m. and 5:00 p.m.

Business Stopping Issues – Problems which halt productivity within the entire organization or problems that halt a

process that has been identified as critical to the success of the City.

City – The City of Lakeway, Texas.

CJIS Compliance – Criminal Justice Information Services framework for protection of private or sensitive information

gathered by local, state, and federal law enforcement agencies.

Contract – Formal and legally binding agreement entered into between the City and the winning proposer.

Contract Document – Those documents that comprise a contract, conditions of the contract (general, supplementary,

and other conditions), plans and/or drawings, specifications, all addenda, modifications, and changes thereto, together

with any other items stipulated as being specifically included.

Contractor – The Proposer to whom the City (on the basis of the City’s evaluation as hereinafter provided) makes an

award.

Cooperative Contracts – programs that allow state and local government entities to purchase IT products and services

at pre-negotiated rates and streamline procurement

On-site Service – Services performed at any location requested by the City.

PCI Compliance– Payment Card Industry framework for security and protection of credit card data.

Project – Provide information technology consulting services for the City of Lakeway, Texas.

Proposer – Person or entity who will submit Proposal documents to the City to provide information technology

contract/consulting services.

Proposal Document – Those documents that comprise the plans and/or drawings, specifications, proposer information

sheet, attachments, all addenda, modifications, and changes thereto, together with any other items stipulated as being

specifically included.

Remote Service – Services performed from the proposer’s office.

Request for Proposal (Proposal) – Document posted by the City to elicit proposals from potential Contractor to provide

information technology consulting services.

Service Level Agreement – a contract between service provider and customer that defines the expected level, quality,

and scope of services for ticket and service resolutions.

Statement(s) – The Proposer declaration or recital of qualifications.

Work – The furnishing of all of the supervision, labor, material, equipment, services, and incidentals necessary to complete

any individual item and the entire Contract and the carrying out of any duties and obligations imposed on Contractor by

the Contract.

RFP 26-1008– City of Lakeway Information Technology Support Services

Page 2

REQUEST FOR PROPOSAL

Following is a summary of information for this Project.

The City of Lakeway, Texas, hereafter called the City, is requesting sealed written Proposals for furnishing

all labor, materials, equipment, supervision, and incidentals, and for performing all Work required for the

Information Technology Support Services, to include, in part:

The City of Lakeway is seeking a qualified Contractor who shall function in partnership with the

City’s in-house information technology department. The technology contractor will work

primarily remotely and on-site (one day a week minimum) to provide help desk support,

troubleshoot end-user problems, perform routine maintenance on information system(s), use

common network security practices, and perform other services related to information technology

as they arise. On an as needed basis, the contractor will provide services to evaluate and assess

current municipal processes and information system(s) for recommended enhancements,

optimizations, upgrades or replacement.

Sealed Proposals will be received at the City of Lakeway City Hall, 1102 Lohmans Crossing, Lakeway, TX

78734 until 2:00 p.m. CST on July 30, 2026. Any proposals received after the closing time will not be

accepted for consideration and will be returned unopened.

An optional pre-proposal virtual conference will be held on July 21 at 10:00 a.m. CST this is a virtual only

meeting. The pre-proposal conference will give potential Proposers the opportunity to ask questions and

learn more about the solicitation documents. The City will convey important proposal and other

administrative requirements to the Proposers and receive questions regarding any ambiguities in the

solicitation documents. Any document changes discussed at the meeting are not final until/unless they are

addressed in a formal written addenda.

All proposals must be clearly marked on the outside with the following: “RFP #26-1008 – City of

Lakeway Information Technology Support Services.”

Request of Proposal documents may be obtained free of charge at the City of Lakeway, 1102 Lohmans

Crossing Road, Lakeway, TX 78734, by emailing Jill Ackerman, Purchasing Coordinator,

jillackerman@lakeway-tx.gov or through the City’s website at https://www.lakeway-

tx.gov/1291/Purchasing.

Clarification requests will not be accepted by telephone. All responses to clarification requests will be

provided to all proposer in writing by email and publication on the City’s website. Questions pertaining to

this Proposal must be received no later than seven (7) calendar days prior to the closing date of the

Proposal.

Questions regarding this Proposal must not be directed to other City of Lakeway council, commission,

nor committee members.

RFP 26-1008– City of Lakeway Information Technology Support Services

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REQUEST FOR PROPOSAL

CITY OF LAKEWAY, TX

PART 1 – GENERAL REQUIREMENTS

1.0 PURPOSE:

The City of Lakeway is seeking a qualified Contractor who shall function in partnership with the City’s

in-house information technology department. The technology Contractor will work primarily remotely

and on-site (one day as week minimum) to provide help desk support, troubleshoot end-user

problems, perform routine maintenance on information system(s), use common network security

practices, and perform other services related to information technology as they arise. On an as needed

basis, the contractor will provide services to evaluate and assess current municipal processes and

information system(s) for recommended enhancements, optimizations, upgrades or replacement.

2.0 SUBMISSION OF PROPOSALS:

2.1 The proposals must be received at the address specified below prior to the deadline.

The City will not consider any response to this solicitation that is not received at the

address specified by the deadline, regardless of whether it has been received at a

different department of the City.

The City will receive proposals at the time and location described below.

July 30 – 2:00 p.m. (CST)

Jill Ackerman

Department of Finance

City of Lakeway City Hall

1102 Lohmans Crossing

Lakeway, TX 78734

2.1 The City will not acknowledge or consider qualifications that are delivered by

telephone, facsimile (fax), or electronic mail (e-mail).

2.2 Properly submitted qualifications will not be returned to Proposers.

2.4 Qualifications must be enclosed in a sealed envelope (box or container) addressed to

the point-of-contact person; the package must clearly identify the submittal deadline,

the solution number, solicitation title, Contractor’s name, and return address.

RFP 26-1008– City of Lakeway Information Technology Support Services

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3.0 POINT-OF-CONTACT:

The City designates the following person as its representative and point-of-contact for this

RFP. Proposers shall restrict all contact with the City and direct all questions regarding this

RFP, including questions regarding terms and conditions and technical specifications, to the

point-of-contact person.

Jill Ackerman

Department of Finance

City of Lakeway

1102 Lohmans Crossing

Lakeway, TX 78734

Phone: 512-314-7522

Email: jillackerman@lakeway-tx.gov

4.0 PRE-PROPOSAL CONFERENCE:

4.1 An optional pre-proposal virtual meeting is scheduled for all prospective

proposers as follows:

DATE:

July 21, 2026

TIME:

10 a.m.CST

PLACE:

Virtual meeting

MICROSOFT TEAMS MEETING:

https://teams.microsoft.com/meet/219669923976703?p=WIM5FBwUQVCHAAL675

Meeting ID: 219 669 923 976 703

Passcode: XP2Pk2Xu

4.2 Any changes resulting from the pre-proposal meeting that affect specifications, the

scope of work, or that may require an extension to the Proposal opening date will be

an amendment to the RFP. Such amendment will be emailed directly to all attendees

of the pre-proposal meeting and will be made available through the City’s website at

https://www.lakeway-tx.gov/1291/Purchasing.

5.0 INTERPRETATIONS AND ADDENDA:

5.1 Interpretations or clarifications considered necessary by the Purchasing Coordinator,

in response to such questions, will be issued by Addenda, and posted on the City’s

website.

5.2 Any changes that affect specifications or the scope of service, or that may require an

extension to the proposal opening date, will be an amendment to the RFP. Addendum,

if any, will be made available through the City’s website at https://www.lakeway-

tx.gov/1291/Purchasing.

It is the responsibility of the Proposers to check the City’s website for any addendums

posted prior to submitting a proposal.

RFP 26-1008– City of Lakeway Information Technology Support Services

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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

RFP-No-26-1008-IT-Support-Services

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See also