IT Service Management / Case Management
| Location: | Federal |
|---|---|
| Posted: | Feb 11, 2025 |
| Due: | Feb 28, 2025 |
| Agency: | Government of Canada |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | CRTC-25-0192 |
| Publication URL: | To access bid details, please log in. |
Description
The Canadian Radio-television and Telecommunications Commission (CRTC) requires an advanced IT Service Management (ITSM) and Case Management (CM) platform to support operations across its diverse directorates. This platform must be efficient, scalable, and aligned with CRTC’s strategic goals.
The project involves the enterprise-wide implementation, customization, and integration of an ITSM/CM solution to manage service delivery, case management, operational automation, and workflow processes across all CRTC directorates.
The estimated contract period will be 35 month(s), with a proposed start date of 2025/03/07.
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World Trade Organization Agreement on Government Procurement (WTO GPA)
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Canada-Chile Free Trade Agreement (CCFTA)
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Canada-Peru Free Trade Agreement (CPFTA)
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Canada-Colombia Free Trade Agreement
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Canada-Panama Free Trade Agreement
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Canada-Honduras Free Trade Agreement
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Canada-Korea Free Trade Agreement (CKFTA)
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Canadian Free Trade Agreement (CFTA)
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Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
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Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
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Canada-Ukraine Free Trade Agreement (CUFTA)
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Canada-UK Trade Continuity Agreement (Canada-UK TCA)
A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:
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