MSP for IT Services & Support
| Location: | Indiana |
|---|---|
| Posted: | Jul 9, 2026 |
| Due: | Aug 13, 2026 |
| Agency: | City of Evansville |
| Type of Government: | State & Local |
| Category: |
|
| Publication URL: | To access bid details, please log in. |
| DEPARTMENT | DESCRIPTION | ATTACHED DOCUMENT | CLOSE DATE |
| Computer Services | MSP for IT Services & Support |
Attachment B: Hardware & Application Inventory Attachment C: Cost Proposal Template
|
Thursday, Aug.13, 2026 1:30 PM CST |
Attachment Preview
City of Evansville – Vanderburgh County
RFP-948-03-2026
Managed Service Provider (MSP) for IT Services and Support
NOTICE TO VENDORS
The City of Evansville and Vanderburgh County, by and through its Board of Public Works (herein after the “City”)
and Vanderburgh County Commissioners (herein after the “County”) (collectively “City/County”) on behalf of the
City of Evansville and Vanderburgh County is accepting sealed proposals for MSP for Information Technology
Services and Support.
Sealed proposals will be received by the City of Evansville’s Purchasing Department at 1 N.W. Martin Luther King,
Jr. Boulevard, Evansville, Indiana 47708. Room 323 of the Civic Center Complex until 1:15 PM. CST on August 13,
2026. Proposals delivered after 1:15 PM must be delivered directly to the board by 1:30 PM with the date, and
time of opening on the front of the envelope. One (1) original, six (6) hard copies, and one (1) thumb drive
containing all requested documents and forms shall be submitted by the vendor in a sealed envelope clearly
marked as follows:
SEALED PROPOSAL ENCLOSED
(Vendor Name)
MSP for IT Services and Support
RFP-948-03-2026
Opening, August 13, 2026
All prices shall be Free on Board (“FOB”) and delivered to various City and County Department locations
within the City of Evansville and Vanderburgh County.
1. The Vendor shall state any discounts to apply. Discounts must be shown for individual items unless
all items have the same percentage of discounts.
2. Firm price proposals are required unless specifically designated otherwise. Any proposal which is
subject to an open or unlimited escalator clause may be rejected.
3. The City/County reserves the right to award on a line-item basis or lump sum basis, whichever is in
the best interest of the City/County.
4. Contract shall be awarded to the Vendor submitting the proposal that receives the highest overall
evaluation score and is determined to offer the best value to the City/County based on the
evaluation criteria identified in this RFP.
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MSP for IT Services and Support
Table of Contents
NOTICE TO VENDORS .................................................................................................................................................1
1. PROCUREMENT TIMELINE.................................................................................................................................5
A.
Prebid Conference ....................................................................................................................................5
B.
Questions and Answers.............................................................................................................................6
C.
Proposal Delivery Instructions ..................................................................................................................6
2. BACKGROUND ...................................................................................................................................................6
3. SCOPE SUMMARY .............................................................................................................................................7
4. RIGHT OF REJECTION....................................................................................................................................7
5. CONTACT WITH MUNICIPAL EMPLOYEES...............................................................................................7
6. AWARD ............................................................................................................................................................8
7. PUBLIC PROPOSALS OPENING PROCEDURES ........................................................................................8
8. PURPOSE AND OBJECTIVES ........................................................................................................................9
A.
Purpose ...................................................................................................................................................9
B.
Objectives ...............................................................................................................................................9
9. SCOPE OF WORK ............................................................................................................................................ 10
A.
MSP Leadership, Relationship Management & Business Alignment ..................................................... 10
B.
Transition-in Requirements ................................................................................................................... 12
C.
Service Desk & End-User Support .......................................................................................................... 12
D.
Endpoint & Device Management ........................................................................................................... 14
E.
Server & Infrastructure Management ................................................................................................... 15
F.
Network Management........................................................................................................................... 15
G.
Cybersecurity Services ........................................................................................................................... 15
H.
Business Continuity, Backup, & Disaster Recovery ................................................................................ 16
I.
Cloud & SaaS Administration ................................................................................................................. 17
J.
Application & Business Systems Support............................................................................................... 17
K.
Monitoring & Proactive Maintenance ................................................................................................... 18
L.
Governance & IT Strategy ...................................................................................................................... 18
M.
Operational Documentation .................................................................................................................. 18
N.
Project Management & Initiative Delivery............................................................................................. 19
O.
Operational Task Catalog & Responsibility Assignment Matrix (RACI) .................................................. 20
P.
Proactive Infrastructure Program (Included Managed Services)........................................................... 20
Q.
Special Projects & Technology Modernization ...................................................................................... 21
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MSP for IT Services and Support
R.
Service Level Agreement (SLA)............................................................................................................... 22
S.
Monitoring & Performance Management ............................................................................................. 22
T.
Reporting Requirements ........................................................................................................................ 22
U.
Performance Incentives & Penalties ...................................................................................................... 23
V.
Transition & Knowledge Transfer (Contract End) .................................................................................. 23
W.
Termination Assistance Requirements .................................................................................................. 23
10. STANDARDS AND COMPLIANCE ................................................................................................................ 23
A.
Industry Standards ................................................................................................................................. 23
B.
Security & Compliance Requirements ................................................................................................... 24
11. RESPONSE INSTRUCTIONS ......................................................................................................................... 24
A.
Technical Proposal ................................................................................................................................. 24
1.
Compliance and Documentation ........................................................................................................... 24
a.
Cover Letter............................................................................................................................................ 24
b.
Executive Summary................................................................................................................................ 25
2.
Service Delivery & Technical Approach.................................................................................................. 25
3.
Vendor Experience, Qualifications, & References ................................................................................. 26
a.
Company Qualifications and Public Sector Experience.......................................................................... 26
b.
References.............................................................................................................................................. 26
4.
Exceptions, Assumptions, and Exclusions .............................................................................................. 26
5.
Required Forms ...................................................................................................................................... 26
B.
Cost Proposal ......................................................................................................................................... 26
1.
Cover Letter............................................................................................................................................ 27
2.
Cost Proposal Template ......................................................................................................................... 27
C.
Proposal Page Limit................................................................................................................................ 27
12. EVALUATION CRITERIA & PROCESS........................................................................................................... 27
13. BID AND PERFORMANCE BOND ................................................................................................................ 28
14. CONFLICT OF INTEREST DISCLOSURE ........................................................................................................ 28
15. LAWS .......................................................................................................................................................... 28
16. VENDORS.................................................................................................................................................... 28
17. INDEMNIFICATION..................................................................................................................................... 28
18. E-VERIFY PROGRAM................................................................................................................................... 29
19. TAXES.......................................................................................................................................................... 29
20. LICENSES AND PERMITS............................................................................................................................. 29
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MSP for IT Services and Support
21. CHOICE OF LAW AND VENUE..................................................................................................................... 29
22. VENDOR'S INSURANCE .............................................................................................................................. 29
23. PROOF OF INSURANCE .............................................................................................................................. 31
24. NONAPPROPRIATION ................................................................................................................................ 31
25. ADVERSARIAL PARTIES .............................................................................................................................. 31
26. ESTIMATED QUANTITIES............................................................................................................................ 31
27. PAYMENT TERMS AND INVOICING ........................................................................................................... 32
28. VENDOR CHECKLIST ................................................................................................................................... 32
Appendices ........................................................................................................................................................... 34
Appendix A – Service Level Agreements ................................................................................................................. 35
Appendix B – Performance Incentives and Penalties.............................................................................................. 39
Appendix C NON-COLLUSION AFFIDAVIT ................................................................................................................ 41
Appendix D NON-CONFLICT OF INTEREST/FAMILIAL DISCLOSURE FORM .............................................................. 43
Appendix E INDIANA LEGAL EMPLOYMENT DECLARATION .................................................................................... 44
Appendix F EQUAL EMPLOYMENT OPPORTUNITY .................................................................................................. 45
Appendix G Sample Contract................................................................................................................................... 46
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MSP for IT Services and Support
1. PROCUREMENT TIMELINE
The anticipated procurement schedule is provided below for planning purposes only. The City/County reserves
the right to modify, extend, postpone, or cancel any milestone, date, or activity in the procurement process as
determined to be in the best interest of the City/County. Any changes to the procurement schedule will be
communicated to all prospective vendors through the official procurement process. Vendors are solely
responsible for monitoring procurement communications and ensuring timely compliance with deadlines
established by the City/County.
Milestone
Date
RFP Released / 1st Advertisement
Wednesday, July 8, 2026
2nd Advertisement
Wednesday, July 15, 2026
Pre-Bid Conference
Wednesday, July 22, 2026
Vendor Questions Due
Friday, July 24, 2026, 3:00 PM CT
Responses to Questions Published
Wednesday, July 29, 2026
Proposal Due Date
Thursday, August 13th, 2026
Evaluation Period
August 14th – 31st, 2026
Recommendation / Notice of Intent to Award
Thursday, September 3rd, 2026
Contract Approval & Award
October 2026
A. Prebid Conference
An optional pre-bid conference will be conducted to provide an overview of the procurement, review the scope
of services, and answer questions regarding the solicitation. Attendance is strongly encouraged but is not
required to submit a proposal.
The pre-bid conference will be conducted virtually via Microsoft Teams on the date and time identified in the
timeline above.
Microsoft Teams Meeting Link:
https://teams.microsoft.com/meet/255422607732424?p=58vuKZ8B7qsx8uE622
Dial in by phone
+1 469-998-7710,,240811545# United States, Dallas
Find a local number
Phone conference ID: 240 811 545#
Statements made during the pre-bid conference are informational only and shall not modify the requirements of
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