RFI Event - Project Program Management Support Services

Location:	North Carolina
Posted:	Nov 19, 2025
Due:	Dec 29, 2025
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	R - Professional, Administrative and Management Support Services
Solicitation No:	Doc1862981836
Publication URL:	To access bid details, please log in.

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STATE OF NORTH CAROLINA

Department of Health and Human Services

Division of Health Benefits

Refer ALL Inquiries regarding this RFI to:

Iris Cooper

Iris.Cooper@dhhs.nc.gov

REQUEST FOR INFORMATION NO. 30-2025-050-DHB

Issue Date: November 19, 2025

Due Date: December 29, 2025

Commodity Number: 801016

Description: Project/Program Management Support

Services

Using Agency: NC Department of Health and Human

Services, Division of Health Benefits

This Request for Information (“RFI”) is available electronically on the North Carolina electronic Vendor Portal

(“NC eVP”) at https://evp.nc.gov/.

The purpose of this RFI is to survey the market for information requested herein and not to award a

contract. Submission of a response does not create an offer, and no award will result by submitting a

response.

The State recognizes that considerable effort may be required in preparing a response to this RFI. However,

the Respondent shall bear all costs for preparing and submitting a response. Information obtained through

this RFI process may be used to develop a future solicitation.

Responses to this RFI will be received until 2:00 p.m. EST, DATE.

EXECUTION

RESPONDENT NAME:

STREET ADDRESS:

CITY & STATE:

TYPE OR PRINT NAME & TITLE OF PERSON SIGNING:

AUTHORIZED SIGNATURE:

E-MAIL:

P.O. BOX:

ZIP:

TELEPHONE NUMBER: TOLL FREE TEL. NO:

FAX NUMBER:

DATE:

RFI : 30-2025-050-DHB

Page 1 of 10

Rev. 2025.03.27

Table of Contents

SECTION I. RESPONDENT QUESTIONS, RESPONSE INSTRUCTIONS, AND CONFIDENTIALITY ............................ 3

A. Anticipated Schedule ............................................................................................................................................. 3

B. Instructions for Developing Responses.................................................................................................................. 3

C. Instructions for Submitting Responses................................................................................................................... 3

D. Notice Regarding Confidentiality ............................................................................................................................ 4

SECTION II. RIGHTS AND OBLIGATIONS....................................................................................................................... 4

A. Rights to Submitted Material .................................................................................................................................. 4

B. Obligations of the State.......................................................................................................................................... 5

SECTION III. _PROJECT/PROGRAM MANAGEMENT SERVICES ................................................................................. 5

A. Background and Program Information ................................................................................................................... 5

B. Purpose of the RFI ................................................................................................................................................. 5

C. Definitions and Acronyms ...................................................................................................................................... 6

D. Desired Outcomes ................................................................................................................................................. 8

SECTION IV. REQUESTED INFORMATION FROM RESPONDENT ............................................................................... 9

A. Content and Format ............................................................................................................................................... 9

B. Information about Respondent............................................................................................................................... 9

C. Capability and Past Performance........................................................................................................................... 9

D. Financial / Total Cost of Ownership ....................................................................................................................... 9

RFI : 30-2025-050-DHB

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Rev. 2025.03.27

SECTION I. RESPONDENT QUESTIONS, RESPONSE INSTRUCTIONS, AND CONFIDENTIALITY

A. Anticipated Schedule

The Department Contract Specialist will make every effort to adhere to the following schedule.

Action

RFI Issued

Responses Due

Responsibility Date

Time (EST)

Department

19Nov 2025

Respondent(s)

29 Dec 2025 2:00 pm

Table 1 – Anticipated Schedule

B. Instructions for Developing Responses

When developing Responses to this RFI, the Respondent should consider the following:

1. Read and carefully review all Sections of this RFI.

2. Prepare responses in a straightforward and detailed manner. Responses are to be submitted to the

Department according to the instructions found on the cover page of the RFI and this Section II.

3. Complete the Execution section on Page 1 of this RFI and number the pages in the responses.

4. Clearly identify the specific question, section, and subsection number(s) or other identifier that

corresponds with each response. This allows the Department to clearly understand the specific

questions or items addressed. To the extent possible within each section of the response, the items

should be addressed in the order in which they appear in the RFI.

5. Provide detailed information in a format that may include a narrative, exhibits, charts, tables or other

artifacts that support the response.

6. Responses to all questions and items within the RFI are encouraged but there is no obligation to

do so.

7. The Department reserves the right to contact any Respondent and request additional information.

Include the contact information for the individual(s) best suited to engage with the Department.

C. Instructions for Submitting Responses

1. Respondent must submit its response to this RFI via the Ariba Sourcing Tool by the specified time

and date provided in the Anticipated Schedule.

2. When submitting a response, include all pages of the RFI, a completed and signed EXECUTION

Section on page 1, and responses to the requested information contained in Section IV.

3. The following copies are required to be provided to the Department in response to this RFI:

a. One (1) electronic copy of the signed, completed response identified as RFI #30-2025-050-DHB

- Respondent’s Name.

b. One (1) electronic copy of a redacted response in accordance with Chapter 132 of the North

Carolina General Statutes, the Public Records Act, identified as RFI #30-2025-050-DHB -

Respondent’s Name - Redacted. For the purposes of this RFI, redaction means to edit a

document by obscuring or removing information that is considered confidential and/or

proprietary by the Respondent and that meets the definition of Confidential Information set forth

in G.S. 132-1.2. Any information removed by the Respondent should be replaced with the word,

“Redacted.” If Respondent’s response does not contain Confidential Information, the

RFI : 30-2025-050-DHB

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Rev. 2025.03.27

Respondent must submit a signed statement to that effect identified as RFI #30-2025-050-DHB

- Respondent’s Name - Statement of Confidential Information.

4. The electronic copies of the response must not be password protected.

5. The electronic copies of the response must be in PDF format.

For training on how to use the Ariba Sourcing Tool to view solicitations, submit questions, develop

responses, upload documents, and submit offers to the State, Respondents should go to the following

site: https://eprocurement.nc.gov/training/vendor-training.

Questions or issues related to using the Ariba Sourcing Tool itself can be directed to the North Carolina

eProcurement Help Desk at 888-211-7440, Option 2. Help Desk representatives are available Monday

through Friday from 7:30 AM EST to 5:00 PM EST.

D. Notice Regarding Confidentiality

1. Per NCGS 132-1, et seq., information or documents provided to the Department in response to

this RFI are Public Record and subject to inspection, copy and release to the public unless properly

marked and exempt from disclosure by statute, including, but not limited to, NCGS § 132-1.2.

2. As provided for in the North Carolina Administrative Code (NCAC), including but not limited to 01

NCAC 05B .0103, 09 NCAC 06B .0103 and 09 NCAC 06B .0302, all information and documentation

whether electronic, written or verbal relative to the development of a contractual document for a

proposed procurement or contract shall be deemed confidential in nature. In accordance with these

and other applicable rules and statutes, such material shall remain confidential until the award of a

contract or until the need for procurement no longer exists. Any proprietary or confidential

information, which conforms to exclusions from public records as provided by NCGS § 132,

must be clearly marked as such within each page containing the trade secret or confidential

information, and identified in boldface as “CONFIDENTIAL.” If only a portion of each page

marked “CONFIDENTIAL” contains trade secret information, the trade secret information

shall be designated with a contrasting color or by a box around such information. In addition

to marking confidential information as required by NCAC 05B.0103, confidential pages or

portions of the response shall be reflected in the redacted copy identified as RFI 30-2025-

050-DHB - Respondent’s Name – Redacted. By submitting a redacted copy, the Respondent

warrants that it has formed a good faith opinion, having received such necessary or proper review

by counsel and other knowledgeable advisors that the portions marked confidential and redacted

meet the requirements of NCGS §132. The Respondent must identify the legal grounds for

asserting that the information is confidential, including the citation to state law.

SECTION II. RIGHTS AND OBLIGATIONS

A. Rights to Submitted Material

All responses, inquiries or correspondence relating to or in reference to this RFI, and all documentation

submitted by the various Respondents shall become the property of the Department when received.

Ideas, approaches, and options presented by Respondents may be used in whole or in part by the

State in developing a future solicitation should the Department decide to proceed with a solicitation.

Further, combinations of ideas from various Respondents may also become part of a solicitation, based

on consideration of various RFI submissions and the needs of the Department, which may differ from

any single Respondent’s experience in other places.

RFI : 30-2025-050-DHB

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Rev. 2025.03.27

B. Obligations of the State

The Department may choose to issue a solicitation for the procurement of a solution. However, this RFI

is not a guarantee that a solicitation will be issued for any or all of the services or systems referenced

herein, about which ideas and approaches are being sought. As provided in Section I.E of this RFI,

information submitted by Respondents for this RFI will remain confidential until after the award of any

solicitation or until the State decides not to issue a solicitation.

SECTION III. _PROJECT/PROGRAM MANAGEMENT SERVICES

A. Background and Program Information

The North Carolina Department of Health and Human Services (NCDHHS), Division of Health Benefits (DHB

or Department), manages and administers state and federally funded programs that provide health coverage

to eligible low-income individuals, families, and individuals with disabilities in North Carolina. Approximately

3 million individuals are covered under Medicaid in North Carolina. To manage this complex program, DHB

encompasses broad Medicaid services, including coverage for medical services, pharmacy services,

Behavioral Health and Intellectual/Developmental Disabilities (I/DD) services, and Long-Term Services and

Supports (LTSS). Services are covered through a combination of managed care and fee for service delivery.

DHB is seeking the support services of an experienced vendor who can provide broad assistance in the

following areas:

a) Program/Project Management Support

b) Strategic Planning and Portfolio Management

c) Strategic Communications and Administrative Support

d) Configuration Control

e) Policy and Program Governance

f) Risk Management

g) Management Advisory Services

h) Requirements Management and Analysis

i) Concept Development

j) Data Management and Analysis

B. Purpose of the RFI

The purpose of the RFI is to:

1. Solicit feedback from potential vendors with experience in providing comprehensive project and

program management support services.

2. Obtain a rough order of magnitude estimate for the annual costs of supporting a program of the

scope and size of NC Medicaid.

3. Obtain information related to the type and number of resources required to support a program of

the scope and size of NC Medicaid.

RFI : 30-2025-050-DHB

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Rev. 2025.03.27

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Solicitation Number:	Doc1862981836
Project Title:	RFI Event - Project Program Management Support Services
Description:	Project Program Management Support ServicesThe Department requires comprehensive Project and Program Management (PPM) Support Services to assist in the oversight and execution of Medicaid transformation initiatives. These services include strategic planning, portfolio management, risk management, governance, configuration control, and data analysis, among others, to support the North Carolina Department of Health and Human Services (NCDHHS), Division of Health Benefits (DHB).
Opening Date:	12/29/2025 2:00 PM
Posted Date:	11/20/2025
Status:	Open
Department:	DEPARTMENT OF HEALTH AND HUMAN SERVICES - DHHS


Solicitation Number * Doc1862981836	Department DEPARTMENT OF HEALTH AND HUMAN SERVICES - DHHS	Status Reason Open
Opening Date 2025-12-29T14:00:00.0000000	Posted Date * 2025-11-19T20:15:33.0000000Z	Commodity Code Project management
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Kevin Barlage
Description Project Program Management Support ServicesThe Department requires comprehensive Project and Program Management (PPM) Support Services to assist in the oversight and execution of Medicaid transformation initiatives. These services include strategic planning, portfolio management, risk management, governance, configuration control, and data analysis, among others, to support the North Carolina Department of Health and Human Services (NCDHHS), Division of Health Benefits (DHB).

Attachments RFI 30-2025-050-DHB Project and Program Management Support Services.pdf (210.85 KB)