RFP 09-27 Towing and Wrecker Services

RFP 09-27
City of Concord, New Hampshire
Purchasing Division
REQUEST FOR PROPOSAL
"TOWING AND WRECKER SERVICES"
Prepared for, and in coordination with the
POLICE DEPARTMENT
AND
GENERAL SERVICES DEPARTMENT
EQUIPMENT SERVICES DIVISION
Contract
Proposal Documents
Specifications
Firm:______________________
Proposal Due Date/Time: October 1, 2026 Not Later Than 2:00 PM

TABLE OF CONTENTS
Table of Contents ............................................................................................................. 2
Request for Proposals ...................................................................................................... 3
I. STATEMENT OF WORK
Instructions to Proposers ................................................................................................. 5
Terms and Conditions .................................................................................................... 10
Proposal Submission Checklist ...................................................................................... 11
II. CITY REQUIRED FORMS
Price Proposal Form ..................................................................................................... 12
Specifications Exception Form ...................................................................................... 18
Form W-9 ....................................................................................................................... 19
Indemnification Agreement ............................................................................................ 20
Insurance Requirements................................................................................................. 21
III. EXHIBITS
Notice of Award ............................................................................................................ 22
Agreement ...................................................................................................................... 23
Notice to Proceed ........................................................................................................... 26
No Proposal Questionnaire ........................................................................................... 27
RFP 09-27 Towing and Wrecker Services Page 2

City of Concord, New Hampshire
PURCHASING DIVISION
COMBINED OPERATIONS & MAINTENANCE FACILITY
311 NORTH STATE STREET
CONCORD, NH 03301
(603)230-3664 FAX: (603) 230-3656
www.concordnh.gov/Purchasing
REQUEST FOR PROPOSALS
The City of Concord, New Hampshire wishes to engage the services of a qualified private firm to provide for
the towing and wrecker services as required and ordered by the appropriate City Departments (primarily, Police,
Fire and General Services). The vendor must be lawfully engaged in providing towing and wrecker services in
the State of New Hampshire.
An overview and scope of services is provided in a following section of this Request for Proposal (RFP).
Proposals must be received not later than 2:00 PM on October 1, 2026 from interested firms, to be eligible
for consideration by the City. Each statement shall be submitted in a sealed envelope, which is clearly marked,
RFP 09-27
"Towing and Wrecker Services"
Requests may only be issued to authorized firms by the Purchasing Manager, or her designee, and are not
transferable unless authorized by the Purchasing Manager, or his designee.
Copies of RFP 09-27 are available from the Purchasing Division, City of Concord, Combined Operations &
Maintenance Facility, 311 North State Street, Concord, NH 03301 (603-230-3664) or on-line at
www.concordnh.gov/Purchasing
The City's General Terms and Conditions may be viewed / downloaded at https://ftp.concordnh.gov.
Account: vendor; Password: Concord1
All Proposals received will be considered confidential and not available for public review until after a
contractor has been selected.
The City reserves the right to reject any or all proposals or any part thereof, to waive any formality, informality,
information and/or errors in the proposal, to accept the proposal considered to be in the best interest of the City,
or to purchase on the open market if it is considered in the best interest of the City to do so.
Failure to submit all information as detailed on the Proposal Submission Checklist on Page 21 and/or
submission of an unbalanced bid are sufficient reasons to declare a bid as non-responsive and subject to
disqualification.
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All proposals are advertised, at the City's discretion, in various publications and are posted publicly as detailed
below:
Name Advertising Address Phone/Fax Email and Web Address
Medium
City of Posted on 311 North State 603.230-3664 twaterman@concordnh.gov
Concord, City Street, Concord 603.230.3656( www.concordnh.gov/purchasing
NH Website and NH 033301 fax)
in City Hall
Lobby
Associated Bid House 48 Grandview 603.225.2701 plansroom@agcnh.org
General Drive, Bow NH 603.226.3859( www.agcnh.org
Commission 03304 fax)
ing Agent
(CxA)s
Euna eBid Web-based only Join OpenBids https://www.demandstar.com/ap
OpenBids for free at p/agencies/new-hampshire/city-
https://www.de of-concord/procurement-
mandstar.com/ opportunities/b2a9a744-d808-
registration 4b29-9cb3-103bb077c029/
Construction Bid House 734 Chestnut St, 603.627.8856 info@constructionsummary.com
Summary of Manchester NH 603.627.4524( www.constructionsummary.com
NH 03104 fax)
Bid Ocean Bid House PO Box 40445, 866.347.9657 bids@bidocean.com
Grand Junction, 877.356.9704( www.bidocean.com
CO 81501 fax)
Dodge Data Bid House 300 American 607.898.2053 dodge.bidding@construction.co
& Analytics Metro Blvd, m
Suite 185, www.construction.com
Hamilton, NJ
08619
New Bid House 100 Radnor Rd 1.800.652.000 ENR.products@bnpmedia.com
England S-102, State 8 www.enr.com
Construction College, PA 1.888.285.339
News - CDC 16801 3(fax)
News
CITY OF CONCORD, NEW HAMPSHIRE
__________________________________________
Tina M. Waterman, Purchasing Manager
Date: September 15, 2026
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I. STATEMENT OF WORK
INSTRUCTIONS TO PROPOSERS
A. SCOPE OF SERVICES & DETAILED TERMS AND CONDITIONS
1. GENERAL:
It is the intent of the City of Concord to enter into an agreement for local (within 5 miles of the City of
Concord boundary) towing and wrecker services as required and ordered by the appropriate City
departments (primarily Police, Fire, and General Services Departments).
At no cost to the City, the vendor shall jump start, change flats and pick-up, tow and provide carrier service
for all City owned Police vehicles up to 10,000 GVWR and deliver said vehicle to the requested local
address.
At a discounted rate to the City, the vendor shall jump start, change flats and pick-up and tow all other
City owned vehicles (primarily Fire, General Services, Community Development and Parks & Recreation
Departments) and deliver said vehicle to the requested address.
There shall be no street clean-up charges for any City owned vehicles.
2. LOCATION:
A vendor must be located within five (5) miles of the City of Concord boundary. This requirement will
ensure guaranteed response times and will allow Police personnel to have immediate access to impounded
vehicles for processing, identification, etc., without having to travel an unreasonable distance to accomplish
these tasks. Location will be a factor in evaluating the award of this contract.
3. IMPOUND & STORAGE AREA:
At the vendor's place of business, the vendor shall have a secured impound area (e.g., locked cyclone fence)
such that a person would reasonably believe that entering into such an area would constitute trespassing. In
addition to an impound area, the vendor must have a fully secured, enclosed and covered storage area(s).
Said storage area(s) may be part of a shared facility, but must be of such design that impounded vehicles
may be separated and secured from other uses or activities conducted at the facility. The impound and
storage area(s) must be approved by the City of Concord, and will be a factor in evaluating the award of this
contract. Inside and outside storage shall be provided for up to two (2) business days at no charge to
the City. The vendor shall be responsible for contacting the City prior to the end of the 2nd business
day to inform the City that contract storage charges will commence on the 3rd business day after
storage commences.
4. EQUIPMENT & CAPABILITIES:
The vendor must provide, in response to this RFP, a list of all equipment and vehicles indicating the
capabilities and limitations with respect to the numbers, type, and weight of vehicles and services the vendor
can accommodate. The vendor must meet the requirements of all State of New Hampshire laws pertaining
to wrecker services that are currently in force or are enacted during the life of this contract. All equipment
used by the vendor in the performance of this contract may be inspected by the City of
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Concord and/or the NH Department of Safety to ensure compliance with all laws and specifications. This
inspection may occur at any time throughout the contract period.
All towing services shall belong to a recognized towing association, to include, but not limited to the New
Hampshire Towing Association (NHTA). The association membership must allow tow service employees to
obtain annual professional training on tow industry related topics.
All operators must be certified to operate tow trucks and necessary equipment. This certification process
must include a written and practical test. The certification must through an organization to include but not
limited to the New Hampshire Tow Association (NHTA). Certification periods may not exceed five (5)
years, after which time all tow operators shall be required to renew their certifications.
All towing services must provide the Concord Police Department with a copy of a valid New Hampshire
driver's license and tow truck operator certification for all individuals responsible for the tow of vehicles.
All operator certificates must be submitted to the Fleet Manager.
All towing services are responsible for ensuring all employees having direct contact with members of the
public have a criminal record free of any felony level assaults, theft, fraud, interference of freedom, or
violations of the Controlled Drug Act. The Concord Police Department retains the right to make final
decisions related to these types of offenses.
5. TIMES OF OPERATION:
The vendor must provide twenty-four (24) hour, year-round service. The vendor must provide with the
response to this RFP, telephone #'s, fax #'s, pager #'s, cellular phone #'s, e-mail addresses, etc., and
continuously maintain these means of contact throughout the term of this contract.
6. FIRE DEPARTMENT TRAINING:
At a mutually agreed to time and date, the contractor shall at no cost to the City, provide a minimum of
two (2) junk cars for each Fire Department battalion (a total of eight vehicles per year) for extrication
training at the City's facility(ies). At the completion of each training exercise, the junk car and any
associated debris shall be disposed of by the contractor. Arrangements for this training should be made
through Deputy Chief Mick Costello, City of Concord Fire Department at (603) 225-8650
7. GUARANTEED RESPONSE TIME:
A response time of thirty (30) minutes from the original contact by the City to the vendor must be
guaranteed for emergency calls. Non-emergency calls must be responded to within (60) minutes. The
vendor must give the City acceptable financial consideration in the form of discounts or gratis work
should these guaranteed response times lapse.
8. COMPLIANCE:
The vendor must demonstrate that its operations are following all municipal, state and federal ordinances
and codes.
9. VALUE:
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The value of any one service shall not exceed one-thousand ($1,000) dollars without prior authorization by
the City.
10.PERIOD OF PERFORMANCE:
The period of performance of this contract shall be for one (1) year, subject to appropriation. This contract
is renewable, on an annual basis, for up to four (4) additional one- year periods, upon the concurrence of the
City and the successful vendor.
11.INVOICING:
As services are performed or at the end of each month, the contractor shall submit detailed invoices in
duplicate (including but not limited to, an item by item listing with the list price, net price, hourly rates,
extensions, and total amount due) for all services provided. Invoices shall be addressed in one of the
following manners:
For all City owned vehicles:
Mr. James Bell, Fleet Manager
General Services Department
311 North State Street
Concord, NH 03301
For all Police Department ordered towing of non-city owned vehicles:
Deputy Chief Patrick Ofrias
Police Department, City of Concord
35 Green Street
Concord, NH 03301
All invoices must reference a City of Concord Purchase Order Number.
12.TERMINATION CLAUSE:
The City of Concord reserves the right to cancel this contract, for any reason, with thirty (30) days written
notification to the contractor. See also, General Terms and Conditions, Termination for Cause and
Termination for Convenience.
13.PRICING:
All prices listed are firm for the term of the contract. All prices should include all labor and/or material
costs, and any discounts offered. Fuel adjustment surcharges will be allowed only when the price per gallon
of fuel (gasoline and/or diesel fuel) equals or is greater than $4.50. The price per gallon shall be determined
by the New England gasoline and diesel fuel prices posted each Monday, for any tow occurring that day or
through the following Sunday, on the US Energy Information Administration website located at
RFP 09-27 Towing and Wrecker Services Page 7

http://www.eia.gov/oog/info/gdu/gasdiesel.asp. Failure on the part of the successful contractor to properly
and correctly identify the date of any tow shall mean that a fuel surcharge shall not be allowed for that tow.
14.INSPECTION & EVALUATION:
The City of Concord reserves the right to inspect the vendor's facilities during operating hours to determine
that the level of inventory is adequate for the City's needs. The conditions and operations of the facility
shall be taken into consideration in making the award of the contract.
15.GUARANTEES & WARRANTY:
All parts and labor related to purchases and/or agreements must be guaranteed and include a warranty. If
any work is unable to be guaranteed, the contractor must inform the General Services Department liaison or
his/her representative, in writing, prior to the delivery of an item or any work being performed. Non-
guaranteed work must be offered at a discount rate from the bid prices. Inspection, testing and final
determination of non-warranty work shall be performed at no cost to the City.
16.MONTHLY REPORTS:
The successful vendor must provide, to the Police Department, the General Services Department (Fleet
Manager) and the Purchasing Manager the following minimum documentation on a monthly basis:
1. The identity, cost and distance towed for each vehicle towed at City expense
2. The identity, cost and number of days stored for each vehicle stored at City expense.
3. The identity, cost and distance towed for each vehicle towed at owner expense.
4. The identity, cost and number of days stored for each vehicle stored at owner expense.
17.RECORDS:
Ledgers, records and bills shall be kept for all vehicles towed, stored and serviced and shall be made
available to the City of Concord upon request. These records will be kept for a period of seven (7) years.
18.JUMP STARTING:
Jump starting Police cruisers may only be accomplished by use of a 12 volt "Battery Pack". Any other
means where an excess of 12.8 volts is used is STRICTLY PROHIBITED.
19.NOTIFYING POLICE DEPARTMENT:
The successful vendor shall notify the Police Department Watch Commander on the first (1st) day that a
storage charge is affixed to a stored/held/impounded vehicle.
20.SITE CLEAN-UP:
The successful vendor shall render the site from which any vehicle is removed reasonably safe and clean by
sweeping up and removing debris, wreckage or parts, oil or fuel and otherwise reasonably returning the site
to its condition prior to the vehicle having been present.
21.VEHICLE IDENTIFICATION:
Every vehicle used by the vendor in the performance of this contract shall display lettering on both sides of
the vehicle that indicates the name or trade name of the vendor, the city and state in which the vehicle is
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customarily based, and the business telephone number of the vendor. Said lettering shall contrast sharply in
color with its background and shall be a minimum of two (2) inches in height.
22.MEETINGS:
Periodic meetings may be scheduled by the City of Concord relative to the vendor's performance under this
contract. Attendance by the vendor shall be mandatory. Failure to attend may, at the sole discretion of the
City, result in the suspension or termination of all the rights and privileges of this agreement.
23.SUBCONTRACTORS:
The successful vendor shall be allowed to use qualified, fully insured subcontractors, at contract prices, to
fulfill the requirements of the Agreement with the City. Subcontractors must meet the following conditions:
1. Subcontractor meets all the qualifications under this RFP including towing services and operator
certifications;
2. Prior approval of the subcontractor by the City of Concord: Police Chief and Fleet Manager;
3. Subcontractor must conform to timeframe (dispatch) stated in this RFP.
B. PROPOSAL SUBMISSION:
In order to be considered responsive, proposals must be submitted in one (1) original and one (1) copy if
submitted by mail, courier and in-person and shall be delivered to:
Tina M. Waterman, Purchasing Manager
Combined Operations Maintenance Facility
311 N. State St.
Concord, NH 03301
Proposals may also be submitted electronically through Euna OpenBids at
https://www.demandstar.com/app/agencies/new-hampshire/city-of-concord/procurement-
opportunities/b2a9a744-d808-4b29-9cb3-103bb077c029/
Join OpenBids for free at https://www.demandstar.com/registration
It is the sole responsibility of the Contractor to ensure that their submission includes all required documents,
is submitted in the proper manner, and prior to the deadline for submittal of proposals. It is recommended
that the Offerors thoroughly reviews their submittal in its entirety to ensure that all portions follow all
requirements stated in this Request for Proposals.
C. PROPOSAL EVALUATION:
Each proposal will be evaluated using the following criteria and weight:
1. Understanding and Responsiveness: Responsiveness to all RFP requirements (submitted all required
forms) - Weight 5%
2. Experience and Qualifications: Professional capability; Reputation and past performance of the
Contractor - Weight 50%
3. Cost: Reasonableness of proposed costs; Value proposition relative to cost - Weight 25%
4. Schedule Realism: Ability to comply with City performance schedule / time requirements- Weight
10%
5. Facilities: Impound and Storage area meets RFP requirements - Weight 10%
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D. REVISIONS TO THE REQUEST FOR PROPOSALS:
Any questions or inquiries must be submitted in writing and must be received by the Purchasing Agent no
later than seven (7) calendar days before the RFP submittal date in order to be considered. Any changes to
the RFP will be provided to all CONTRACTOR'S of record via addenda.
TERMS AND CONDITIONS
Proposers can view/download the City's terms and conditions from the City's FTP site by visiting
https://ftp.concordnh.gov and using the following credentials to login: Account - vendor; Password - Concord1.
The terms and conditions may also be downloaded from Euna OpenBids (for registered users only).
All Respondents are required to review the full terms and conditions prior to submitting a proposal in response
to this RFP. You must acknowledge receipt of these terms and conditions on page 17 of this request for
proposals.
RFP 09-27 Towing and Wrecker Services Page 10