National Defense University SALESFORCE PRODUCTION SUPPORT, ADMIN AND SUPPORT SERVICES

Location:	District of Columbia
Posted:	May 15, 2026
Due:	May 16, 2026
Agency:	DEPT OF DEFENSE
Type of Government:	Federal
Category:	D - Automatic Data Processing and Telecommunication Services
Solicitation No:	N0018926RD014
Publication URL:	To access bid details, please log in.

Active

Contract Opportunity

Notice ID

N0018926RD014

Related Notice

Department/Ind. Agency

DEPT OF DEFENSE

Sub-tier

DEPT OF THE NAVY

Major Command

NAVSUP

Sub Command

NAVSUP GLOBAL LOGISTICS SUPPORT

Sub Command 2

NAVSUP FLC NORFOLK

Office

NAVSUP FLT LOG CTR NORFOLK

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General Information

Contract Opportunity Type: Combined Synopsis/Solicitation (Original)
Original Published Date: May 15, 2026 11:23 am EDT
Original Date Offers Due: May 16, 2026 12:00 pm EDT
Inactive Policy: Manual
Original Inactive Date: May 23, 2026
Initiative:
- None

Classification

Original Set Aside:
Product Service Code: DF01 - IT AND TELECOM - IT MANAGEMENT SUPPORT SERVICES (LABOR)
NAICS Code:
- 541519 - Other Computer Related Services
Place of Performance:
NATIONAL DEFENSE UNIVERSITY300 5TH AVE SE BLDG 62 ROOM 210, FORT LESLEY J MCNAIRWASHINGTON, DC 20319-5066UNITED STATES 20319

Description

The purpose of the contract is to establish production support and sustainment services of its existing Student Information System (SIS); referred to as NDU Connect, that built in Salesforce using the Educational Data Architecture (EDA) framework residing within an AWS GovCloud Plus IL4 environment. NDU aims to deploy additional SIS capabilities and business support features within the next 2 years. The contractor shall provide services and expertise to support, enhance, fix, and sustain existing deployed NDU Connect capabilities. The Contractor shall be able to provide the full scope of Salesforce and DocuSign support activities to include system/Salesforce/DocuSign administration, release and deployment management support using Azure DevOps, problem and incident management, Tiers 2 and 3 support for end user issues and troubleshooting and security management.

Attachments/Links

Contact Information

Contracting Office Address

ATTENTION CODE 301 1968 GILBERT STREET SUITE 600
NORFOLK , VA 23511-3392
USA

Primary Point of Contact

Peter Certo
peter.m.certo.civ@us.navy.mil

Secondary Point of Contact

History

May 15, 2026 11:23 am EDTCombined Synopsis/Solicitation (Original)

National Defense University SALESFORCE PRODUCTION SUPPORT, ADMIN AND SUPPORT SERVICES

See also