RFP 41-501490 NC Disaster Management Portal
| Location: | North Carolina |
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| Posted: | Feb 11, 2026 |
| Due: | Feb 25, 2026 |
| Agency: | State Government of North Carolina |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | Doc1985440820 |
| Publication URL: | To access bid details, please log in. |
| Solicitation Number: | Doc1985440820 |
| Project Title: | RFP 41-501490 NC Disaster Management Portal |
| Description: | The purpose of this RFP is to solicit Offers for procuring a core team of experts with digital service and platform development experience to deliver a Minimum Viable Product (MVP) of core capabilities. This team will build upon and reuse existing platform services such as NCID and Digital Commons to enable broader use of these capabilities across multiple service use cases. The objective is to create a modular, MVP-driven digital platform that delivers immediate, high-value improvements for residents, reduces risks associated with integration and adoption, and builds reusable digital infrastructure to support future state services. |
| Opening Date: | 2/25/2026 2:00 PM |
| Posted Date: | 2/12/2026 |
| Status: | Open |
| Department: | DEPARTMENT OF INFORMATION TECHNOLOGY |
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Solicitation Number
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Doc1985440820
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Department
DEPARTMENT OF INFORMATION TECHNOLOGY
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Status Reason
Open
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Opening Date
2026-02-25T14:00:00.0000000
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Posted Date
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2026-02-11T16:05:23.0000000Z
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Commodity Code
Professional engineering services
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Mandatory Conference/Site Visit
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Special Instructions
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Solicitation Type
*
Select RFP IFB RFI
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Owner
La-Tisha Byrd
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Description
The purpose of this RFP is to solicit Offers for procuring a core team of experts with digital service and platform development experience to deliver a Minimum Viable Product (MVP) of core capabilities. This team will build upon and reuse existing platform services such as NCID and Digital Commons to enable broader use of these capabilities across multiple service use cases. The objective is to create a modular, MVP-driven digital platform that delivers immediate, high-value improvements for residents, reduces risks associated with integration and adoption, and builds reusable digital infrastructure to support future state services.
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Attachments
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Attachment Preview
STATE OF NORTH CAROLINA
Department of Information Technology
Refer ALL inquiries regarding this RFP to:
Name: Natalie Parraghi
Email: natalie.parraghi@nc.gov
Phone Number: (512) 730-0243
(see Section 6.2.2 for instructions)
REQUEST FOR PROPOSAL NO. 41-501490
Contract Name: NC Disaster Management Portal
Bid Opening Date: February 25, 2026, at 2PM ET
Issue Date: February 11, 2026
Commodity Code: 811623 Cloud-based business
process as a service
Purchasing Agency: Department of Information
Technology (DIT)
Requisition No.:
OFFER
The Purchasing Agency solicits offers for Services and/or goods described in this solicitation. All offers and
responses received shall be treated as Offers to contract as defined in 9 NCAC 06A.0102(12).
EXECUTION
In compliance with this Request for Proposal (RFP), and subject to all the conditions herein, the undersigned
offers and agrees to furnish any or all Services or goods upon which prices are offered, at the price(s) offered
herein, within the time specified herein.
Failure to execute/sign offer prior to submittal shall render offer invalid. Late offers are not acceptable.
OFFEROR:
STREET ADDRESS:
P.O. BOX:
ZIP:
CITY, STATE & ZIP:
TELEPHONE NUMBER: TOLL FREE TEL. NO
NAME & TITLE OF PERSON SIGNING:
FAX NUMBER:
AUTHORIZED SIGNATURE:
DATE:
E-MAIL:
Offer valid for one hundred eighty (180) days from date of offer opening unless otherwise stated here: ____ days
ACCEPTANCE OF OFFER
If any or all parts of this offer are accepted, an authorized representative of Purchasing Department of Information
Technology shall affix its signature hereto and any subsequent Request for Best and Final Offer, if issued.
Acceptance shall create a contract having an order of precedence as follows: Best and Final Offers, if any, Special
terms and conditions specific to this RFP, Specifications of the RFP, the Department of Information Technology
Terms and Conditions, and the agreed portion of the awarded Vendor’s Offer. A copy of this acceptance will be
forwarded to the awarded Vendor(s).
FOR PURCHASING AGENCY USE ONLY
Offer accepted and contract awarded this date ____________________________, as indicated on attached
certification, by __________________________________________
(Authorized representative of Department of Information Technology).
NC Disaster Management Portal – RFP 41-501490
Page 1 of 66
October 9, 2025
Table of Contents
1.0 ANTICIPATED PROCUREMENT SCHEDULE ....................................................................................... 4
2.0 PURPOSE OF RFP ................................................................................................................................ 5
2.1 INTRODUCTION................................................................................................................................ 5
2.2 AGENCY BACKGROUND ................................................................................................................. 5
2.3 SUMMARY OF PROBLEM STATEMENT .......................................................................................... 5
2.4 CONTRACT TERM ............................................................................................................................ 8
2.5 EFFECTIVE DATE ............................................................................................................................. 8
2.6 CONTRACT TYPE ............................................................................................................................. 8
3.0 RFP REQUIREMENTS AND SPECIFICATIONS .................................................................................... 8
3.1 GENERAL REQUIREMENTS AND SPECIFICATIONS...................................................................... 8
3.1.2 SPECIFICATIONS ............................................................................................................................. 8
3.1.3 SITE AND SYSTEM PREPARATION................................................................................................. 8
3.1.4 EQUIVALENT ITEMS......................................................................................................................... 9
3.1.5 ENTERPRISE LICENSING ................................................................................................................ 9
3.2 SECURITY SPECIFICATIONS .......................................................................................................... 9
3.2.1 SOLUTIONS HOSTED ON STATE INFRASTRUCTURE................................................................... 9
3.2.2 SOLUTIONS NOT HOSTED ON STATE INFRASTRUCTURE .......................................................... 9
3.3 ENTERPRISE SPECIFICATIONS.................................................................................................... 10
3.3.1 ARCHITECTURE DIAGRAMS ......................................................................................................... 10
3.3.2 SOLUTION ROADMAP.................................................................................................................... 11
3.3.3 IDENTITY AND ACCESS MANAGEMENT ...................................................................................... 11
3.3.4 INTEGRATION APPROACH............................................................................................................ 11
3.3.5 DISASTER RECOVERY AND BUSINESS CONTINUITY ................................................................ 11
3.3.6 DATA MIGRATION .......................................................................................................................... 11
3.3.7 APPLICATION MANAGEMENT ....................................................................................................... 11
3.3.8 ACCESSIBILITY .............................................................................................................................. 12
3.4 BUSINESS AND TECHNICAL REQUIREMENTS – RESERVED..................................................... 12
3.5 BUSINESS AND TECHNICAL SPECIFICATIONS ........................................................................... 12
3.5.1 GENERAL BUSINESS AND TECHNICAL SPECIFICATIONS ......................................................... 12
3.5.2 THEME 1: COMMUNICATION AND INFORMATION....................................................................... 15
3.5.3 THEME 2: DISASTER RECOVERY CONSTITUENT SERVICES CASE MANAGEMENT (CSCM)
INTAKE SUPPORT ..................................................................................................................................... 17
4.0 COST OF VENDOR’S OFFER.............................................................................................................. 20
4.1 OFFER COSTS................................................................................................................................ 20
4.2 PAYMENT SCHEDULE ................................................................................................................... 20
5.0 EVALUATION ....................................................................................................................................... 21
5.1 SOURCE SELECTION..................................................................................................................... 21
5.2 EVALUATION CRITERIA ................................................................................................................. 21
5.3 BEST AND FINAL OFFERS (BAFO)................................................................................................ 22
5.4 POSSESSION AND REVIEW .......................................................................................................... 22
6.0 VENDOR INFORMATION AND INSTRUCTIONS................................................................................. 22
6.1 GENERAL CONDITIONS OF OFFER.............................................................................................. 22
6.2 GENERAL INSTRUCTIONS FOR VENDOR.................................................................................... 24
6.3 INSTRUCTIONS FOR OFFER SUBMISSION.................................................................................. 26
7.0 OTHER REQUIREMENTS AND SPECIAL TERMS .............................................................................. 28
7.1 VENDOR UTILIZATION OF WORKERS OUTSIDE OF U.S............................................................. 28
NC Disaster Management Portal – RFP 41-501490
Page 2 of 66
October 9, 2025
7.2 FINANCIAL STATEMENTS.............................................................................................................. 28
7.3 FINANCIAL RESOURCES ASSESSMENT, QUALITY ASSURANCE, PERFORMANCE AND
RELIABILITY ............................................................................................................................................... 28
7.4 VENDOR’S LICENSE OR SUPPORT AGREEMENTS .................................................................... 29
7.5 RESELLERS .................................................................................................................................... 29
7.6 DISCLOSURE OF LITIGATION ....................................................................................................... 29
7.7 CRIMINAL CONVICTION................................................................................................................. 30
7.8 SECURITY AND BACKGROUND CHECKS .................................................................................... 30
7.9 ASSURANCES ................................................................................................................................ 30
7.10 CONFIDENTIALITY OF OFFERS .................................................................................................... 30
7.11 PROJECT MANAGEMENT .............................................................................................................. 31
7.12 MEETINGS ...................................................................................................................................... 31
7.13 RECYCLING AND SOURCE REDUCTION – RESERVED .............................................................. 31
7.14 SPECIAL TERMS AND CONDITIONS – RESERVED...................................................................... 31
7.15 AGENCY TERMS AND CONDITIONS – RESERVED...................................................................... 31
ATTACHMENT A: DEFINITIONS .................................................................................................................... 32
ATTACHMENT B: DEPARTMENT OF INFORMATION TECHNOLOGY TERMS AND CONDITIONS ............ 33
ATTACHMENT C: DESCRIPTION OF OFFEROR .......................................................................................... 55
ATTACHMENT D: COST FORM ..................................................................................................................... 57
ATTACHMENT E: VENDOR CERTIFICATION FORM .................................................................................... 61
ATTACHMENT F: LOCATION OF WORKERS UTILIZED BY VENDOR - DISCLOSURE STATEMENT ......... 62
ATTACHMENT G: REFERENCES .................................................................................................................. 64
ATTACHMENT H: FINANCIAL REVIEW FORM.............................................................................................. 65
NC Disaster Management Portal – RFP 41-501490
Page 3 of 66
October 9, 2025
1.0 ANTICIPATED PROCUREMENT SCHEDULE
The Agency Procurement Agent will make every effort to adhere to the following schedule:
Action
Responsibility
Date
RFP Issued
Written Questions Deadline
Agency’s Response to Written Questions/
RFP Addendum Issued
Offer Opening Deadline
Offer Evaluation Begins
Selection of Finalists
Virtual Oral Presentations and/or Product
Demonstrations by Finalists (Optional)
Negotiations with Finalists
Best and Final Offers Deadline from Finalists
Contract Award
Protest Deadline
Go-Live for MVP Phase 1
Agency
Potential Vendors
Agency
Vendor(s)
Agency
Agency
Selected Vendors
Agency designees and
selected Vendor(s)
Selected Vendors
Agency
Responding Vendors
Vendor
2/11/2026
2/16/2026 at 10AM ET
2/18/2026
2/25/2026 at 2PM ET
(*See Public Bid Opening
below table)
2/26/2026
3/4/2026
3/9/2026 – 3/10/2026
3/16/2026
3/20/2026
3/31/2026
15 days after award
6/1/2026
*Public Bid Opening:
The bid opening will be held virtually via Microsoft Teams at the time and date specified in the table above.
Vendors can attend the bid opening at the link below. Vendor participation in the bid opening is optional.
Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/22768227547170?p=kzkgJyXmHsfEgDx25f
Meeting ID: 227 682 275 471 70
Passcode: 6yy2Tq7W
Need help? | System reference
Dial in by phone
+1 984-204-1487,,486149205# United States, Raleigh
Find a local number
Phone conference ID: 486 149 205#
Join on a video conferencing device
Tenant key: ncgov@m.webex.com
Video ID: 119 272 065 8
More info
NC Disaster Management Portal – RFP 41-501490
Page 4 of 66
October 9, 2025
2.0 PURPOSE OF RFP
2.1 INTRODUCTION
Per House Bill H1012v6 Section 2F.1, the State of North Carolina is issuing an RFP to develop and
implement a Disaster Relief Portal that delivers timely, authoritative information to constituents and
enables streamlined access/application to recovery assistance and case management. The purpose of
this RFP is to solicit Offers for procuring the professional services of a core team of experts with digital
service and platform development experience to deliver a Minimum Viable Product (MVP) of core
capabilities. This team will build upon and reuse existing platform services such as NCID and Digital
Commons to enable broader use of these capabilities across agencies’ service workflows. The objective is
to create a modular, MVP-driven digital platform that delivers immediate, high-value improvements for
residents, reduces risks associated with integration and adoption, and builds reusable digital infrastructure
to support future state services. Most importantly, this portal will unify and streamline the application
process for NC constituents when they need to apply for various services to fully recover from a disaster.
2.2 AGENCY BACKGROUND
NC’s mission focuses on improving how constituents interact with government services by creating a
unified technology infrastructure and encouraging collaboration among agencies. Presently, many services
are fragmented, requiring individuals to visit multiple agency websites with varying designs and procedures.
This complexity often leads to frustration, as users must repeatedly verify their identity and search through
different systems to access the information or assistance they need.
These challenges are most visible during disaster events, when timely, accurate information and
coordinated access to assistance are critical. However, the underlying challenges extend beyond disaster
recovery.
Operating in accordance with applicable state statutes and federal laws, the State seeks to provide a
constituent portal with accessible, efficient, and coordinated public services through a user-centric, digital
approach. The solution will initially focus on improving the constituent experience during disaster recovery
and related service delivery, which requires greater coordination and modernization of digital experiences
across multiple agencies. This effort supports the State’s broader vision of a unified digital experience
that leverages shared technology infrastructure and collaborative approaches to enable more consistent,
coordinated, and efficient service delivery over time.
2.3 SUMMARY OF PROBLEM STATEMENT
During and immediately after a disaster, North Carolina constituents face significant challenges in knowing
where to turn for accurate information and assistance. Critical services and recovery programs are
distributed across multiple state and federal agencies. As a result, constituents struggle to navigate digital
channels to find information or apply for essential emergency services, leading to significant stress and
time pressure. These difficulties include:
● Confusing and inconsistent information across websites and disjointed platforms
● Repeated requests for the same information causing frustration, delays, and user entry errors
● Limited access to real-time status updates on applications, benefits, or recovery efforts
● An increased risk of data loss or breach when constituents are required to submit personal
information via separate portals
These user-facing challenges stem from underlying technical barriers including: fragmented data systems
that cannot easily share information across agencies, lack of standardized APIs and integration patterns,
inconsistent identity and authentication approaches across platforms, and limited real-time data
synchronization capabilities. Addressing the constituent experience requires solving these foundational
technical interoperability challenges.
NC Disaster Management Portal – RFP 41-501490
Page 5 of 66
October 9, 2025
This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.
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