Call Center Professional Support Services for NICE CXone

Location: Kentucky
Posted: Jun 24, 2025
Due: Jun 30, 2025
Agency: City of Louisville, Kentucky
Type of Government: State & Local
Category:
  • R - Professional, Administrative and Management Support Services
Solicitation No: RFP250276
Publication URL: To access bid details, please log in.
Project: Call Center Professional Support Services for NICE CXone
Ref. #: RFP250276
Department: Revenue Commission
Type: RFP
Status:
Open
Open Date: Jun 6th 2025, 11:00 AM EDT
Questions Due Date: Jun 17th 2025, 3:00 PM EDT
Contact Information: Kim Henry, kim.henry@louisvilleky.gov
Close Date: Jun 30th 2025, 3:00 PM EDT

Project Description: The Louisville Metro Revenue Commission seeks a qualified vendor to provide professional services for support, optimization, and enhancement of its NICE CXone contact center platform. All services must be conducted in close collaboration with the agency’s internal IT team.


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