RFI 25NS0170 - CAB Integrated Telephony

Location:	California
Posted:	Oct 27, 2025
Due:	Dec 19, 2025
Agency:	State Government of California
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services
Solicitation No:	0000037090
Publication URL:	To access bid details, please log in.

RFI 25NS0170 - CAB Integrated TelephonyDetails

Event ID
0000037090

Format/Type:
Request For Information / RFx

Published Date
10/27/2025 1:00PM PDT

Dept:
Public Utilities Commission

Event Version
1

Event End Date:
12/19/2025 12:00PM PST

Description:

The CPUC is seeking potential solutions from Contractors to implement a future CAB Integrated Telephony (CIT) system to efficiently implement and integrate telephony and customer relationship management (CRM) software to provide a complete call center solution.

UNSPSC Codes

UNSPSC Classification	UNSPSC Classification Description

81111500	Computer services - Software or hardware engineering
81111501	Computer services - Software or hardware engineering - Mainframe software applications design
81111504	Computer services - Software or hardware engineering - Application programming srvcs
81111507	Computer services - Software or hardware engineering - ERP or database applications programming srvcs
81111508	Computer services - Software or hardware engineering - Application implementation srvcs
81111511	Computer services - Software or hardware engineering - System or application programming management srvcs

Contact InformationRussell Lee
Phone :
415/703-1804

Email: russell.lee@cpuc.ca.gov russell.lee@cpuc.ca.gov

Pre Bid Conference (N/A)

Mandatory :
Non Mandatory
Date :

Time :

Location :

Comments :

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RFI 25NS0170 - CAB Integrated Telephony

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