RFP Advanced Observability Platform Monitoring Solution

INSTRUCTIONS TO RESPONDENTS

Bids are solicited for furnishing the goods, supplies, equipment and/or services as set forth in this solicitation. Bids must be received Electronically or by Sealed Bid in the Purchasing Office by date and time specified, and then publicly opened and read aloud. Sealed Bids that are either mailed or delivered must be enclosed in a sealed envelope, addressed to the Director Purchasing, and have the bid number, bid name, closing date, and company name clearly marked on the outside of the envelope. Sealed Bids should be mailed or hand delivered to the following address:

San Antonio Water System

Purchasing Department

2800 US Highway 281 North,

Administration Bldg, 5th Floor

San Antonio, TX 78212

Electronic Bids can not be accepted after the specified date/ time. Sealed Bids received late will be returned; they will not be opened nor considered in the evaluation of the bid. The undersigned agrees, if the bid is accepted, to furnish any and all items upon which prices are offered, at the price(s) and upon the terms and conditions contained in the specifications. The period of acceptance of this bid will be 90 calendar days after the bid opening date.

SCOPE: The San Antonio Water System is soliciting proposals for a robust observability solution with key capabilities as defined in the Request for Proposal. The advanced observability platform will need to offer comprehensive monitoring and incident management across SAWS entire IT stack. This solution will need to integrate with SAWS diverse monitoring tool set in order to centralize visibility, enhance incident management, reduce downtime, and improve operational efficiency. The solution must provide real-time visibility into our SCADA and enterprise networks, hybrid server infrastructure, and applications, helping to ensure the rapid detection, analysis, and resolution of incidents that will ultimately enhance system reliability, security, and operational efficiency.

We highly recommend online submission. This expedites the process and reduces errors for both buyer and supplier.

For technical assistance, please contact Ion Wave's Customer Success Team: 1-866-277-2645 x 4 or email support@ionwave.net.

The San Antonio Water System Purchasing Department is willing to assist any bidder(s) in the interpretation of bid provisions or explanation of how bid forms are to be completed. Assistance may be received by visiting the Purchasing Office in the SAWS Main Office, 2800 US Hwy 281 North, San Antonio, TX 78212, or by calling (210) 233-3819.

To report suspected ethics violations impacting the San Antonio Water System, please call 1-800-687-1918.