Five9 Call Center Services

Location: Maryland
Posted: Oct 4, 2026
Due: Oct 6, 2026
Agency: State Government of Maryland
Type of Government: State & Local
Category:
  • Q - Medical Services
  • V - Transportation, Travel and Relocation Services
Solicitation No: BPM058929
Publication URL: To access bid details, please log in.
ID: BPM058929
Title: Five9 Call Center Services
Status: Open
Due / Close Date: 10/6/2026
Publish Date: 10/2/2026 3:35:51 PM
Main Category: Software
Solicitation Type: Request for Quote
Issuing Agency: Maryland State Department of Education

Solicitation Summary
Title
Five9 Call Center Services
ID
BPM058929
Alternate ID
R00B7600067
Functional Area #
1
Round #
3
Status
Open
Due / Close Date (EST)
Oct 6 2026 2:00PM
Solicitation Type
Request for Quote
Main Category
Software
Issuing Agency
Maryland State Department of Education
Procurement Officer / Buyer
Lisa MCMILLAN
Email
lisa.mcmillan4@maryland.gov
Solicitation Summary

Call Center Services for applications within DEC for one (1) year.

Additional Instructions

Small, Minority and Veteran-owned businesses are encouraged to respond to this solicitation.

Project Cost Class
Pre-Bid Conference Information
Pre-Bid Conference Date (EST)
Pre-Bid Conference Details
Small Business Reserve Designation
No

Procurement Program Participation Goals

VSBE Participation (%)
MBE Participation (%)
African American MBE Participation (%)
Asian American MBE Participation (%)
Hispanic American MBE Participation (%)
Women-Owned MBE Participation (%)
DBE Participation (%)
SBE Participation (%)
Socio Economic Participation Criteria
Procurement Officer / Buyer
Lisa MCMILLAN
Alternate Link
Attachments
Selected
Title Type Att. Last Modified on UTC-4 Creation Date UTC-4 Validity End Date
Addendum No. 1 Amendment (Approved) 10/2/2026 3:34:21 PM 10/2/2026 3:34:21 PM
RFQ Specification Document (Approved) 9/18/2026 5:20:14 PM
MSDE IT Supplemental Specification Document (Approved) 9/18/2026 5:19:35 PM
IT Supplemental Specification Document (Approved) 9/18/2026 5:18:57 PM
4 Record(s)
Daily notification on new contract opportunities

With GovernmentContracts, you can:

  • Find more opportunities and win more business
  • Receive daily alerts for all new bid opportunities
  • Get contract opportunities matched to your business
ONE WEEK FREE TRIAL

See also

XACTA software

...Follow XACTA software Active Contract Opportunity Notice ID 1301381741 Related Notice Department... aside ...

DEPT OF DEFENSE

Bid Due: 8/04/2027

FortiNet FortiGate Software L...

...Follow FortiNet FortiGate Software License Renewals Active Contract Opportunity Notice ID N00019... TELECOM ...

DEPT OF DEFENSE

Bid Due: 10/21/2026

FortiNet FortiGate Software L...

...Follow FortiNet FortiGate Software License Renewals Active Contract Opportunity Notice ID N00019... TELECOM ...

DEPT OF DEFENSE

Bid Due: 10/21/2026

FC0003613 FME Safe Software A...

...ID: BPM059195 Title: FC0003613 FME Safe Software Annual Maintenance Status: Open Due / ...

State Government of Maryland

Bid Due: 10/19/2026

* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.
© 2000-2026 GovernmentContracts. All rights reserved.